Microsoft Surface

karwai88

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Microsoft Surface - SP3 i7

My SP3 i7 is experiencing some serious overheating issue.
Fan starts to operate at full blast after 5 min of operating, and auto shut down if Im charging while running application such as DOTA2/installing updates from Microsoft.

How about you guys? Have requested for an exchange already.
 

noobzpro

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My SP3 i7 is experiencing some serious overheating issue.
Fan starts to operate at full blast after 5 min of operating, and auto shut down if Im charging while running application such as DOTA2/installing updates from Microsoft.

How about you guys? Have requested for an exchange already.

What cpu bro
 

sianz

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My SP3 i7 is experiencing some serious overheating issue.
Fan starts to operate at full blast after 5 min of operating, and auto shut down if Im charging while running application such as DOTA2/installing updates from Microsoft.

How about you guys? Have requested for an exchange already.

What's the process for an exchange like? I have requested a return but just wondering if it's any more convenient to do an exchange.
 

miragez

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Guys for the extended service or Microsoft complete you need to call their hotline Singapore.

Name of the product:
Microsoft Complete Warranty Protection for Surface Pro
 

lwings

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Guys for the extended service or Microsoft complete you need to call their hotline Singapore.

Name of the product:
Microsoft Complete Warranty Protection for Surface Pro

yeah! I just called in too to Microsoft Store Singapore. Asked them why the form isn't working and the cso replied that it happens. :/ If wanna send for servicing also need to call in.
 

miragez

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:s8:I pushing a refund now and make another order :s13: the curve though its slight I prefer a straight one.
 

sianz

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:s8:I pushing a refund now and make another order :s13: the curve though its slight I prefer a straight one.

Will probably take around 15 business days to get your money back so don't order till your refund in confirmed!
 

purpleberry

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My SP3 i7 is experiencing some serious overheating issue.
Fan starts to operate at full blast after 5 min of operating, and auto shut down if Im charging while running application such as DOTA2/installing updates from Microsoft.

How about you guys? Have requested for an exchange already.

Yes, overheating is the number 1 issue for SP3 now. Heard there will be a major update coming up in the next few weeks which might resolve this, but at a price, which I think is throttling.
 

sianz

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Yes, overheating is the number 1 issue for SP3 now. Heard there will be a major update coming up in the next few weeks which might resolve this, but at a price, which I think is throttling.

Only for i7. i3 and i5 confirm don't have this problem.
 

purpleberry

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One thing to note is that overheating = quicker for battery to go bust. Might be worthwhile to place a small USB fan to aid in its ventilation. There's an article somewhere that shows that this help.
 

aural

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So anybody else started the return process for their surface yet? I called the hotline and they said I must wait for their back end to call me within 48hrs to tell me what to do next.

Edit: I got the email from their back end. They are going to send me a prepaid shipping label for me to send back my unit.

It's pre-paid but when U get your refund I think they will deduct the shipping costs all from the refund. Do check with the CS on this.
 

echoblue

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:s8:I pushing a refund now and make another order :s13: the curve though its slight I prefer a straight one.

I thought you already accepted the fate of your "curved" surface :) I thought its minor only? Can you state the batch # of your surface? (it's printed on the box)
 

sianz

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Really ? Is this refund situation very messy ?

It just takes time. They have to get your surface back, make sure it came with everything, then contact the credit card company to do the refund and that takes time too as the credit card company will have to process it.

You haven't initiated the process? You only have 14 days from the delivery date to do so. Better hurry if you want it.
 

sianz

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It's pre-paid but when U get your refund I think they will deduct the shipping costs all from the refund. Do check with the CS on this.

Turns out for Surface its different. They are going to come collect from my house. Quite good service.
 

alan_shearer

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Anyone has any ideas/suggestions/remedies for the fact that the type cover is a fingerprint magnet? I mean, I totally love typing on it but after I am done I look at the keyboard and I sigh....

My type cover is blue, by the way.
 
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