MS surface pro 4 in singapore?

slsquare

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Just submitted request for exchange... Quite fuss free I must say. Just need to convince them it is hardware problem only... With video..

Just recieve the replacement. Send on Monday... Wednesday recieved replacement..
 

g_t2006

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I bought the Surface Pro in the US (Aug 2017). It has been having the flickering issue for a while. It didn't bother me much but now I'm intending to sell the Surface. Should I exchange it for a refurnished set and sell it or sell it and let the new owner do the exchange?

What are the pros and cons of each?
 

hueman

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I bought the Surface Pro in the US (Aug 2017). It has been having the flickering issue for a while. It didn't bother me much but now I'm intending to sell the Surface. Should I exchange it for a refurnished set and sell it or sell it and let the new owner do the exchange?

What are the pros and cons of each?

I'm not sure about US sets, but if you were to service an out-of-warranty set in SG, that will be more than SGD600 not including the courier charges to send n the unit to Microsoft. I was contemplating this option but with the SP6 coming in, the resale value of SP4 will drop considerably.
 

hueman

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I'm not sure about US sets, but if you were to service an out-of-warranty set in SG, that will be more than SGD600 not including the courier charges to send n the unit to Microsoft. I was contemplating this option but with the SP6 coming in, the resale value of SP4 will drop considerably.

Oh well, I ate my own words. I just got my out-of-warranty SP4 replaced FOC. The replacement is a refurbished set with additional 3 months warranty. The entire process took 5 business days :)
 

vijayp70

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My Surface Pro 4 bought 18 months back in Singapore also suffered the screen fluttering problem. Initially it was not very bad and used to occur only after few hours of work. But lately it started happening all the time with the tablet heating up badly.

Well I finally contacted Microsoft yesterday and they are picking up my faulty tablet tomorrow and giving me a refurbished set as replacement with 90 day warranty. Hope it works.
 

hueman

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My Surface Pro 4 bought 18 months back in Singapore also suffered the screen fluttering problem. Initially it was not very bad and used to occur only after few hours of work. But lately it started happening all the time with the tablet heating up badly.

Well I finally contacted Microsoft yesterday and they are picking up my faulty tablet tomorrow and giving me a refurbished set as replacement with 90 day warranty. Hope it works.

Glad to know you are receiving a replacement :)
 

akita16384

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Me too!

Just to share that I got the sp4 sent in for out-of-warranty replacement!

Call the hotline 800 1013659, speak to a customer service officer. Your mileage may vary, I had to send them a short video of the screen problem.

After a few days, they called me back to arrange for a replacement. Appreciate the CSO handling my case, 'cos he really explained to me in detail what steps would proceed from that point on. :):)

Waiting for the sp4 to reach them and a replacement to be shipped back.

UPDATE:

Got mine delivered a few days ago!! Whoopee!!! With 3 mths warranty extension from delivery date.
 
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kaixin18

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Just to share that I got the sp4 sent in for out-of-warranty replacement!

Call the hotline 800 1013659, speak to a customer service officer. Your mileage may vary, I had to send them a short video of the screen problem.

After a few days, they called me back to arrange for a replacement. Appreciate the CSO handling my case, 'cos he really explained to me in detail what steps would proceed from that point on. :):)

Waiting for the sp4 to reach them and a replacement to be shipped back.

UPDATE:

Got mine delivered a few days ago!! Whoopee!!! With 3 mths warranty extension from delivery date.

call hotline?

Sent from Samsung SM-G965F using GAGT

Glad to know you are receiving a replacement :)

I bought the Surface Pro in the US (Aug 2017). It has been having the flickering issue for a while. It didn't bother me much but now I'm intending to sell the Surface. Should I exchange it for a refurnished set and sell it or sell it and let the new owner do the exchange?

What are the pros and cons of each?

i using lenovo laptop now but want to buy surface pro. the microsoft singapore website cannot let me buy it. i think no stock. where is the best place to buy and how much is it? if got good package please tell me.

also since the pro 6 got no USB C then where to get pro 4 since some said here on this forum that 4 is better than 5 and 6. thanks.
 

tkdboi

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I might be selling off mine haha almost new set as it was replaced a few months ago by MS and then seldom used.

You keen?

Sent from Samsung SM-G975F using GAGT
 

melodyyml

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It is only 15 days only to reach 3 years, today just called: 800 1013659, the service person is quite patient, due to I could not describe properly, thus I upload my video to him, now I am pending carrier to contact me to ship surface pro 4 for repair.
 

melodyyml

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800 1013659 choose surface product-Technic issue, talk with customer service, better prepare a vedio.
 

Fallingrain

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Is battery bloated free replacement even when out of warranty? My surface laptop gen 1 the keyboard middle area arching upwards and the lid can't close down fully

Sent from Samsung SM-G975F using GAGT
 

PatchAdam

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Just to share that I got the sp4 sent in for out-of-warranty replacement!

Call the hotline 800 1013659, speak to a customer service officer. Your mileage may vary, I had to send them a short video of the screen problem.

After a few days, they called me back to arrange for a replacement. Appreciate the CSO handling my case, 'cos he really explained to me in detail what steps would proceed from that point on. :):)

Waiting for the sp4 to reach them and a replacement to be shipped back.

UPDATE:

Got mine delivered a few days ago!! Whoopee!!! With 3 mths warranty extension from delivery date.


Do you guys get back a pro 4 or a newer model since the pro 4 has been out of sales for so long.
 

BiG_FisH

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  1. Dial 800 1013659
  2. Home User Press 1
  3. Technical Support Press 1
  4. Surface Device Press 3
  5. Within Warranty Press 1 otherwise Press 2

Tried calling the support hotline but keep failing at step 5 (tried both 1 & 2)...the line keep getting cut off once it says connecting my call. :s22:
 

Yufang_2111

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Just to share that I got the sp4 sent in for out-of-warranty replacement!

Call the hotline 800 1013659, speak to a customer service officer. Your mileage may vary, I had to send them a short video of the screen problem.

After a few days, they called me back to arrange for a replacement. Appreciate the CSO handling my case, 'cos he really explained to me in detail what steps would proceed from that point on. :):)

Waiting for the sp4 to reach them and a replacement to be shippedback.

UPDATE:

Got mine delivered a few days ago!! Whoopee!!! With 3 mths warranty extension from delivery date.

I tried calling in MS and they said they are unable to provide out of warranty replacement :( It will cost over $900 to repair the screen instead. The officer said that if anyone has received a replacement unit for free under an out of warranty period, they will do the same for me too. Are you able to help me out and provide me with your case ID or something so that I can show it to them as a reference? Please :X
 
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