Must read: ITRA scam or not, you decide yourself:
This is a true incident that happened recently. For those who are called up by any company claiming that they are representing ITRA or from ITRA to invite you to join their lawsuit against timeshare or vacation clubs companies, please be very careful. They will claim that the lawsuit will be a NO-WIN NO-FEE basis and when you go down to their sponsor's office in Singapore (currently in One Fullerton which is just a shared office space), they will write down your statements of all your bad encounters with the timeshare companies and submit to ITRA for approval to be part of the claimants for their lawsuit. They claimed that there will not be any sale pitch, selling or transaction involved throughout the session and the session will solely be just for filling up the forms to participate in the lawsuit formed by ITRA. They will claim that in the event that we win the lawsuit, we can claim back 60% of our loss and the rest will go the the legal services and the Singapore representative who assisted ITRA.
Actually my wife and I have long given up this bad timeshare experiences and put them behind our mind to move on with our lives. In fact, we have turned down many other companies that claimed that they can help us to retrieve our loss. When the representive called us, we told them that we have lost all our docu for our timeshare as we do not want to have anymore dealing with timeshare companies. So no point joining their lawsuit. But they claimed that they can still help us to retrieve our records in the event that the lawsuit is in favour of us. The representative who kept promising that there will not be any sales pitch and it will just be like making a police report. After much contemplating, we decided (of course with much skepticism) to go one last time to see if it is like what they claimed to be.
Before going down, I was told to do an online survey to justify if I'm eligible to join their lawsuit. It's some questions pertaining to how those timeshare companies have tricked you into purchasing their timeshare. I did as instructed.
When we reached the office, they took us to a room and a Caucasian man started to explain what he is doing and told us that he is representing ITRA to assist us. That took quite some time for his speech. He claimed that once we have finished filling up the forms, he would need to scan and email to ITRA for their approval and it may take awhile (he said about 2hrs). Then he asked a local staff to assist us with filling up the forms. The staff was helpful to assist us with the filling of the forms. However after we have finished filling up the form, that is when we begin to see the truth of what they are up to.
The Caucasian man came back to take the form and asked us to pass him our IDs. While waiting for the forms to be scanned and emailed to ITRA, the local staff began to share with us about an Investment Programme of their company called Realty Access. The staff spoke about it for so long that we became perturbed as we are really not interested. Even though we insisted that we do not want to hear about it, the staff still brag on about how profitable it can be if we participate in their investment programme. This really put us off as I remembered that I was told there will not be any sale pitch when they first contacted us. In fact, we were hold in the office for almost 4.5 hrs instead of the promised 2 hrs (could have been even longer if we did not ask the staff to stop).
We request for the staff to check with the Caucasian man on the status of the approval but the staff claimed that she is not allowed to call him and that is their protocol.
In the end, we make a scene and insisted that wanted to leave and demand our IDs to be returned back to us. The Caucasian man finally returned with our IDs and the forms that we filled, and he began to tell us that our application has been approved. We sensed the whole process is really not right. So we told him that we are not interested anymore and demand the form to be torn in front of us.
Our takeaway is:
1) Don't believe what the telemarketing person promised you (even if he/she tells you that there will not be promoting or selling you anything. THEY WILL DEFINITELY TRY TO SELL YOU SOMETHING!
2) Always check how long the meeting will be. Don't allow them to exceed the timing that they promised or even proceed if they tell you that it would take quite some time.
3) Anytime you feel uncomfortable about their real intend, demand to leave immediately.
4) Best of all, don't even give these companies a chance to promote or sell you anything.
I'm not saying that such companies are all scam companies but in the first place they should not lie to us about their hidden agenda of the appointment. Whether the ITRA claim application is genuine or not is actually questionable because of the company's hidden agenda. Basically we felt that their true intend is only trying to sell their product and not genuinely wanting to help us. The ITRA claim application is just a smoke screen behind their real intend.