I dm you my number.YEA MAN, is steam deck. what the hell so many people kana?
Mine shown delivered at 8 Sep US around 2PM US time
Btw I have emailed the CS a screenshot of Steam shipment details, now waiting for reply..
Merlion as first name. I usually use my initials as last name.First time user here. Trying to ship an item to USA warehouse. Since the check-out page require both First and Last name, Which field should I put "Merlion"?. If I put it in First name, what should I put in last name?
Guys, EZShip claimed that my US parcel was send to a wrong warehouse address by sender, but it is actually a correct address leh, damn the item I buy is more than US600.. gone with the wind?
Any bros or sis here had similar experience can share?
****.. I got the below reply from Valve..
What can I do now.. is this EZSHIP issue or Valve issue..
=======================================================================================
We are not able to assist you any further with this issue.
Our records confirm that the Steam Deck was delivered to the address that you originally provided.
It appears that this address is for a freight forwarding company. We do not support this activity. We will not be sending a 2nd Steam Deck, nor will we be offering a refund.
Steam Support
Since July 2022, their $/500g has been revised to $4.99 (prev. $3.99). From your Shipping fee provided above, it seems the chargeable weight is between 9.51kg to 10kg instead? Delivery fee seems to increase as well from your computation above, previously being $5.hi guys,
but recently, did Ezhip US increase their shipping fees ?
11.11kg for $99.80 shipping fees...
Order Summary
Total Chargeable Weight : 11.11kg
Shipping fee: $99.80
Delivery fee: $6.00
Insurance fee$11.70
Total$117.50
Same here. Very likely the Fedex Ground contractor can identify the steam deck packaging and start a spree stealing these. Please do report missing package via Manage Shipment in your tracking number.GG lost steamdeck also, somehow mine was mark delivered signed by SSIXTWOONEFIVE. Maybe can ask ezbuy chase instead if they so many steamdeck missing
Valve is infamous for banning your steam account if you attempt to do a chargeback. You could win the dispute but lose the entire steam library in your account.Any updates to this situation? Did u try to open a dispute with ur bank?
like that means money gone? Cannot get back since the guy mentioned valve stated no refund or 2nd deck.Valve is infamous for banning your steam account if you attempt to do a chargeback. You could win the dispute but lose the entire steam library in your account.
Any updates to this situation? Did u try to open a dispute with ur bank?
GG lost steamdeck also, somehow mine was mark delivered signed by SSIXTWOONEFIVE. Maybe can ask ezbuy chase instead if they so many steamdeck missing
Same here. Very likely the Fedex Ground contractor can identify the steam deck packaging and start a spree stealing these. Please do report missing package via Manage Shipment in your tracking number.
Instructions here (ignore System down naming, the link is working)
https://www.fedex.com/en-us/customer-support/faqs/shipping/how-to-dispute-delivery.html
Hopefully, enough of us can do this and makes Fedex investigate the driver who handles the ezbuy delivery route. The driver will be issued a dispute claim, similar to what is shown here:
Do keep each other posted if there is any progress or roadblocks.
I’ve encountered same issue. May I know who signed for your FedEx parcel? (Can see from the tracking information) Asking coz it seems that all the missing steam deck in the same batch were signed for by the same guy (either JZCN in early Sep or SSIXTWO in late Sep)****.. I got the below reply from Valve..
What can I do now.. is this EZSHIP issue or Valve issue..
=======================================================================================
We are not able to assist you any further with this issue.
Our records confirm that the Steam Deck was delivered to the address that you originally provided.
It appears that this address is for a freight forwarding company. We do not support this activity. We will not be sending a 2nd Steam Deck, nor will we be offering a refund.
Steam Support
As long as the signed for is not "Merlion", your item is goneI’ve encountered same issue. May I know who signed for your FedEx parcel? (Can see from the tracking information) Asking coz it seems that all the missing steam deck in the same batch were signed for by the same guy (either JZCN in early Sep or SSIXTWO in late Sep)
Besides, how does steam know you’re located in SG? Are you using a new account or converting your existing SG account to US?
Anyway sorry for your loss (and mine)