RE : Forums contact window and sales & RMA reserved items @ service center :

clon22

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Hi all,

Been checking our forum accounts recently
and realised that its pretty messy.
Here's a break down on our user accounts.

For all tech and general tech related issues, please look for :
Corbell-Service

For sales and product related info, can look for :
Bluegrass_Corbell, @Corbell

MSI, MSI Twinfrozr club,
me

Mini-update for my side:
With more responsibilities and piling work, I might not always be able to help check for stocks, special indents or special queries. etc
Please please call in and check instead.



Just for info,
@Corbell is a new Corbell featured tag which will be used by
the sales and marketing dept.
Product and sales info will generally come from them. :)

For chit-chat, can contact me. (J/K)
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:D



Regarding RMA and sales/RMA reservation :

Do not wish go too in-depth into this actually.
Just note that standard RMA periods are usually 6-8weeks.
It is basically an industry standard.
The item is not sent individually which many have that misconception.
Its accumulated and sent in bulk as a whole.
More info, feel free to check with us :)


More important part is this.
Pertaining to RMA/sales reservation.
I saw a big stack of cards and accessories ranging from
GPUs for exchange, GPUs for loan, 24pin/8pin& SATA modular cables,
and even case accessories.

After checking with the tech guys, most were reserved by customers who
called in to reserve because it was urgent.
Some were from online users and some were for sales and purchase.

All these "reserved & urgent" stuff will be released within a period of 7 days from now on.
Some users called/PM to reserve saying it was urgent but never appear in the end or maybe they did come but didn't inform the tech guys.
Some were for purchase, some for RMA.
If you already had an arrangement prior to your visit, be it PM/call in,
please identity youself or inform them when you are here so as to avoid any mis-communication.
:)

rma_reservation.jpg



Updated*
 
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clon22

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Hi guys,
I will be away for approx. 2 weeks from tomorrow(1stJun) onwards.
Furthermore, its IT show next week.
Expect delayed replies.
Preferably for any issues or queries, please call-in instead. :)

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clon22

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Update :

CNY house keeping :
I have CDs, manual books, Crossfire cables, memory reservation RMA,
RMA uncollected for 6-14mths.
All these will be removed for by the end of the mth if still uncollected. :S
 

clon22

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Update :

I will be gone for reservist next week till end of the mth.
Please don't PM me unless its just general inquiries that can be replied at a later date.
RMA, tech issues wise, please check with Corbell-service or
even better, to call in directly. :D
Anything TwinFrozr, please check at TwinFrozr Club or facebook.
https://www.facebook.com/MsiTwinFrozrClubSg
Twin Frozr Club - www.hardwarezone.com.sg
The bros there will help too. :)
 

clon22

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Hi guys,
I will not be in SG the whole of this week.
Est. to be back sometime next week.
Please call in to office or check with Corbell-service if there's anything pertaining to rma.

TFC related, please drop a PM or msg in Club thread. :)
 

clon22

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Back! :D
*If some are enquiring, G45 Gaming shipment delayed due to Dragon-boat festival is a
public holiday @ Taiwan/HK/China. @@
 

clon22

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Just to update thatm
I will not be in SG for the whole of this week.
Please call in to office straight, if you have any inquires. :)
 

clon22

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Hi guys,

I'm back back back! :D
Time to put things back in-order. XD
 
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Hi if I want to RMA my PSU. Can go down SLS to do it?

May I know what brand and model are you holding on?
If your PSU is within 1 to 1 exchange shop policy, you may bring there.

Otherwise you may need to come down to our service center for RMA. Cheers :)
 
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clon22

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Length of RMA periond during CNY period :

Please take note that RMA periods will take longer than usual during CNY period.
As Tw will have at least 10days off, Cn will be minimm 15days off from factory.
They will face manpower shortage after returning from CNY.
RMA timing will easily take 8-10weeks or even more depending on the models.
Do take note.
 

clon22

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Length of RMA periond during CNY period :

Please take note that RMA periods will take longer than usual during CNY period.
As Tw will have at least 10days off, Cn will be minimm 15days off from factory.
They will face manpower shortage after returning from CNY.
RMA timing will easily take 8-10weeks or even more depending on the models.
Do take note.
Happy New Year to everyone in HWZ. :)
It is another new year and CNY is around the corner.
Please take note of RMA timings during CNY periods.
(before and after)
This is something that happens every year.
 

clon22

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Hi guys,

Please note that I will away for the whole of next week.
Including a couple of colleagues.
We will be gone for Computex.(annual IT exhibition)
I will not be able to get back to any queries promptly.
Please call in to our service center if you have any queries.

Thanks! :)
 

clon22

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Hi guys,

I will not be around for the next couple of days.
Will be back on Tuesday 20/10.
If there are any queries, please call in to enquire instead. :)
Anything pertaining to RMA, troubleshooting, please call in to service center to check. :)
If it is not urgent, you can drop a PM.
Will check when I'm back.
Questions on MSI GPUs, free feel to msg in TwinFrozr Club :
http://forums.hardwarezone.com.sg/hardware-clinic-2/[gfx]-twin-frozr-club-3116298.html

Cheers.
 

clon22

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My PM has been cleared.
Apologies, it was full over the weekend.
 
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