Not a pleasant installation experience. Recently bought magnum toilet bowls and installed by two foreign worker by magnum direct. Although it is stated free installation with valve and ss pipes, they asked me if wan to cut the water outle pipe as it is abit too long, so i said ok. But then later they demanded $40 for two small pipe connectors which cost at most $10 only. And they stuffed glove to fill the gap around the pan collar sealed with cement and glue, no silicon. I questioned them and they said its ok like that one. They also used cement to sealed the gap around the base of toilet bowl and not silicon. When questioned, they said silicon will get black over time. One thing is important is that the pan collar is not long enough to connect to my sewage pipe in the hole initally, so sewage water may seep into the cement layer underneath the tiles and cause leakage problem below you. I questioned them few times and asked if got longer pan collar then they went to get a longer one. Do monitor closely.