Samsung Service Centres

Dragon

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Ref: https://www.samsung.com/sg/support/servicelocation/

Samsung Service Centre - Mobile Devices
Samsung Customer Service Centre @ VivoCity
1 Harbourfront Walk #02-28/29
Singapore 098585

Operating Hours:
11:00am to 9:00pm (Monday ~ Sunday and Public Holidays)

Samsung Service Centre - Consumer Electronics & Mobile Devices
Samsung Customer Service Centre @ Plaza Singapura
68 Orchard Road #B2-23, Singapore 238839

Samsung Customer Service Centre @ Westgate
3 Gateway Drive #02-01, Singapore 608532

Operating Hours:
11:00am to 8:00pm (Monday ~ Saturday)
11:00am to 5:00pm (Sunday and Public Holidays)

*Please provide your proof of purchase or warranty card for warranty verification. For power related issues, please bring your charger, USB cable and battery for diagnostic purpose.

Samsung Mobile Devices Drop-off & Collection
Samsung Experience Store @ Bedok Mall
311 New Upper Changi Road #B1-07, Singapore 467360

Samsung Experience Store @ Causeway Point
1 Woodlands Square #03-12, Singapore 738099

Samsung Experience Store @ Jurong Point
63 Jurong West Central 3, #B1-09/10/11 Singapore 648331

Operating Hours:
11:00am to 8:00pm (Monday ~ Saturday)
11:00am to 5:00pm (Sunday and Public Holidays)
(Break Time: 3:00pm to 4:00pm)

Only drop-off for Consumer Electronics product.
*Please provide your proof of purchase or warranty card for warranty verification. For power related issues, please bring your charger, USB cable and battery for diagnostic purpose.

Samsung Concierge Service
Samsung Customer Service Centre @ Plaza Singapura
68 Orchard Road #B2-23, Singapore 238839

Samsung Customer Service Centre @ Westgate
3 Gateway Drive #02-01, Singapore 608532

Operating Hours:
11:00am to 8:00pm (Monday ~ Saturday)
11:00am to 5:00pm (Sunday and Public Holidays)

Please provide your proof of purchase or Concierge card for verification.
 
Last edited:

ralliart12

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Do note the service centre @ CentrePoint AND SunTec City do not exist anymore.
 

chenyaopeng

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Samsung Asia Pte Ltd

20 Toh Guan Road #01-01 CJ GLS Building (formerly known as Accord Distri Centre) Singapore 608839 (Opposite IMM Building) (Closest MRT Station: Jurong East MRT Station)
Tel 1800-726-7864
Fax 6563-1213
Opening Hours Mon - Fri: 8:30am - 5:30pm Sat: 8:30am - 12:30pm *Close on 17/02/07. Resume 21/02/07 at Std 0830hrs


1 Woodlands Square #03-21 Causeway Point Singapore 738099
Tel 1800-726-7864
Fax 6894-3927
Opening Hours 11am - 9pm (Daily) *Close on 17/02/07. Resume 21/02/07 at Std 1100hrs



2 Tampines Central 5 #04-02A Century Square Singapore 529509
Tel 1800-726-7864
Fax 6785-1763
Opening Hours 11am to 9pm (Daily) *Close at 1300hrs on 17/02/07. Resume 21/02/07 at Std 1100hrs


68 Orchard Road, #04-08, Plaza Singapura, Singapore 238839
Tel 1800-726-7864
Fax 68357378
Opening Hours 11am to 9pm (Daily) *Close on 17/02/07. Resume 21/02/07 at Std 1100hrs
 
Last edited:

sukkieman

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tog guan service centre no longer service phone product with effect from 15th december 2008, but will continue to service other products. the mobile phone service centre will be move to the new wing of Jurong Point
 

bengteck

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Updated 2009

WEST
63 Jurong West Central
#B1-11 Jurong Point Shopping Ctr
Tel 1800-726-7864
Fax 6791-2806
Open Time: 11am to 8pm (Daily)

NORTH
1 Woodlands Square
#03-21 Causeway Point
Singapore 738099
Tel 1800-726-7864
Fax 6894-3927
Opening Hours 11am - 8pm (Daily)

EAST
2 Tampines Central 5
#04-02A Century Square
Singapore 529509
Tel 1800-726-7864
Fax 6836-6634
Opening Hours 11am to 8pm (Daily)

CENTRAL
68 Orchard Road
#04-08, Plaza
Singapura Singapore 238839
Tel 1800-726-7864
Fax 6835-7378
Opening Hours 11am to 8pm (Daily)
 

taovictor

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Wrong number

Hi!
Thought to share with you that the number for this location is wrong.

Samsung Mobile World
Address : 3 Temasek Boulevard, #02-120 Suntec City Mall Singapore 038985
Tel: 68366634
Open Time: Mon - Fri: 11am - 9pm daily


The new common number is: 1800- 726-7864



SAMSUNG
Samsung Service Centres

Samsung Mobile Phone Care Centre (CentrePoint)
Address : 176, Orchard Road #03-01A, Centerpoint
Tel/Fax: 1800-726-7864 (1800-SAMSUNG)
Open Time: 11am to 9pm daily

Samsung Asia Pte Ltd
Address : 20 Toh Guan Road #01-01 Accord Distri Center Singapore 608839
Mon - Fri: 8:30am - 5:30pm
Sat: 8:30am - 12:30pm (Sun/PH closed)
Tel/Fax: 1800-726-7864 (1800-SAMSUNG)

Samsung Mobile World
Address : 3 Temasek Boulevard, #02-120 Suntec City Mall Singapore 038985
Tel: 68366634
Open Time: Mon - Fri: 11am - 9pm daily

Samsung Mobile World
Address: 1 Woodland Square, #03-21 Causeway Point
Fax: 68943927
Open Time: 11am to 9pm daily

Samsung Mobile World
Address: 2 Tampines Central 5, Century Square #04-02A Singapore 529509
Tel: 1800-7267864 Fax: 67851763
Opening Time: 11am - 9pm daily


* The information in this thread are a originate from Matthew Fam and fellow hardwarezone members. If you wish to use any of the above content, whether is partial or in full. Kindly acknowledge the source to http://forums.hardwarezone.com
 

ERT

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CENTRAL
68 Orchard Road
#04-08, Plaza
Singapura Singapore 238839
Tel 1800-726-7864
Fax 6835-7378
Opening Hours 11am to 8pm (Daily)
This Samsung Service Centre has moved to B2-23 & it closes damn early on Sunday - at freaking 5 pm!
 

xedwinhoox

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tog guan service centre no longer service phone product with effect from 15th december 2008, but will continue to service other products. the mobile phone service centre will be move to the new wing of Jurong Point

I forgotten and i go to the toh guan centre, the person ask me to go jurong point, wasted my

trip
 

lkinm

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Updated Samsung Customer Service Centers




1) Samsung Mobile World (Jurong Point)

Address : 63 Jurong West Central 3, #B1-11, Jurong Point Shopping Centre, Singapore 648331
Phone : 1800-726-7864
Fax no : 67912806

2) Samsung Mobile World (Causeway Point)

Address : 1 Woodlands Square #03-21 Causeway Point Singapore 738099
Phone : 1800-726-7864
Fax no : 68943927

3) Samsung Mobile World (Century Square)

Address : 2 Tampines Central 5 #04-02A Century Square Singapore 529509
Phone : 1800-726-7864
Fax no : 67851763

4) Samsung Customer Service Plaza (Plaza Singapura)

Address : 68 Orchard Road, #B2-23, Plaza Singapura, Singapore 238839
Phone : 1800-726-7864
Fax no : 68357378
 

shpesft

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The 2 service centres at Causeway point and century square have closed. Only the Plaza Singapura and Jurong point ones are still open
 

johnsims

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Updated Samsung Customer Service Centers




1) Samsung Mobile World (Jurong Point)

Address : 63 Jurong West Central 3, #B1-11, Jurong Point Shopping Centre, Singapore 648331
Phone : 1800-726-7864
Fax no : 67912806

2) Samsung Mobile World (Causeway Point)

Address : 1 Woodlands Square #03-21 Causeway Point Singapore 738099
Phone : 1800-726-7864
Fax no : 68943927

3) Samsung Mobile World (Century Square)

Address : 2 Tampines Central 5 #04-02A Century Square Singapore 529509
Phone : 1800-726-7864
Fax no : 67851763

4) Samsung Customer Service Plaza (Plaza Singapura)

Address : 68 Orchard Road, #B2-23, Plaza Singapura, Singapore 238839
Phone : 1800-726-7864
Fax no : 68357378


Thanks for that great list! do you know if any of those offer ? I've been looking for a company that can cover that for my business...
 

hyperbole

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do the service centres actually service anything or are the devices sent to another location for repair?
 

mun_hoe

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please take note that Samsung Mobile World outlets now serve as collection points for samsung mobile servicing and they will send your phones to the main servicing outlet in Plaza Singapura. So if you want a fast servicing turnaround of <4hrs e.g flashing firmware, I suggest you go to Plaza Singapura instead.
 

teoth76

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Reading through the various vendor forums here, seems like Samsung is one of the rare few without any negative feedback.

Bought a Samsung stereo bluetooth headset last Fri but could not get it to pair with my Nokia N8. Tried pairing with Ipad and Ipod Touch with no success. Decided to bring down to service centre at Plaza Sing next day, service personnel tried pairing with his own phone with no success and hence was sent for evaluation. No offer of exchange for a brand new out of box item.

Called the helpdesk yesterday to find out the status of the evaluation/repair and was aghast to find out the item has not even been sent to their main centre for repair/evaluation! Asked for refund and was told a manager will call back.

Still no call and still waiting.

So much for great Samsung service.
 

crazydude80

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Reading through the various vendor forums here, seems like Samsung is one of the rare few without any negative feedback.

Bought a Samsung stereo bluetooth headset last Fri but could not get it to pair with my Nokia N8. Tried pairing with Ipad and Ipod Touch with no success. Decided to bring down to service centre at Plaza Sing next day, service personnel tried pairing with his own phone with no success and hence was sent for evaluation. No offer of exchange for a brand new out of box item.

Called the helpdesk yesterday to find out the status of the evaluation/repair and was aghast to find out the item has not even been sent to their main centre for repair/evaluation! Asked for refund and was told a manager will call back.

Still no call and still waiting.

So much for great Samsung service.


Same goes to me. Bought Samsung Note 3 weeks ago but within 2 weeks start to hang. Went to to customer service at Plaza Sing last week. Ask me to come back after 1hr. Went in again after wasting 1hr and they told me will be ready in 2-3days. Was frustrated but no choice coz they dont offer 1-to-1 exchange. Still waiting and no calls from them. wat the f***** service they provide..
 

frozened

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Wah so long meh don't scared me leh. My tablet just spoilt I intend to go send it for repair
 

youthz

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Has anyone repaired a Galaxy Note with SAMOLED display issue? Mine has some darker lines when showing low lighted color like dark grey, to what some ppl call 'mura lines'. I have compared mine with others' and mine is worse. Could you please share your experience? Thanks.
 

singaporesnake

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Same goes to me. Bought Samsung Note 3 weeks ago but within 2 weeks start to hang. Went to to customer service at Plaza Sing last week. Ask me to come back after 1hr. Went in again after wasting 1hr and they told me will be ready in 2-3days. Was frustrated but no choice coz they dont offer 1-to-1 exchange. Still waiting and no calls from them. wat the f***** service they provide..
based on their warranty, no exchange :(
 
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