Samsung trade up discussion

[kinbalight]

I went to samsung shop to trade-up my old phone on 11 March

Haven't received payment yet. Anyone knows how long it takes for them to credit?

 

[Lexmen88]

Hi, I am keen. How to collect your trade up card?

 

[kuro]

more than 14 working days, no sight of the refund. PC Dream said might be extended to another two weeks due to huge demand

 

[hongge]

I went to samsung shop to trade-up my old phone on 11 March

Haven't received payment yet. Anyone knows how long it takes for them to credit?

I traded in on 8 March at SES also haven received payment... WA pc dreams always same excuse, staff covid la, overwhelming trade in to expedite etc..

 

[rabbit1]

I have traded in two phones, also no cash yet. But its OK, I don't think they will run away, if not Samsung themselves will pick up the bill.

 

[lemonchan]

so if we purchase via online with trade-in, and courier come and pickup, may i know what are the things they check on the spot? And how long they take to check? Its okay for me to leave my screen protector on , right?

 

[cheryl81]

more than 14 working days, no sight of the refund. PC Dream said might be extended to another two weeks due to huge demand

mine took 4 weeks this time. so maybe wait another 2 weeks.

 

[cheryl81]

I traded in on 8 March at SES also haven received payment... WA pc dreams always same excuse, staff covid la, overwhelming trade in to expedite etc..

pcdream collected my phone on 04/03/22, evaluation confirmed on 08/03/22. payment received on 05/04/22.

i believe they are really overwhelmed.

 

[lemonchan]

pcdream collected my phone on 04/03/22, evaluation confirmed on 08/03/22. payment received on 05/04/22.

i believe they are really overwhelmed.

I thought when the courier come to your resident area to collect, they will check and evaluate on the spot.

 

[cheryl81]

I thought when the courier come to your resident area to collect, they will check and evaluate on the spot.

no. the they only take picture, but the staff still have to check in details i think.

 

[lemonchan]

so ridiculous, PC Dream wants to deduct $45 off for "scratches"
can't even see from the picture

According to the samsung sg website, it indicates if your old device has more than 2 dents from the front and back of the body, more than 5 scratches each on front screen and back cover, debnts and cracks on the device body, this will be considered has physical damage.

But yours seems to be considered okay to me, based on the above definition, so wonder why they still deduct $45 for scratches

 

[username03]

Almost one month. Nobody contacted me to collect my trade in phone yet...

 

[agcken12]

Almost one month. Nobody contacted me to collect my trade in phone yet...

same same also...

 

[camoguysg]

Haha guys sad news...i got a call from compasia yesterday to schedule for a pick up of my phone next week. (I thought they forgot liao haha). This is more than a month since i received my s22u. So i think just wait for their call ba...i think they are starting to clear all the backlog.

 

[rey_85]

I done the trade up at samsung tampines since 8th of March till now not even receive my money? Contacted pc dream they told me the reply as follows :

1. Hi, sincerely apologies for the delay. Due to this new launched which Samsung are facing high volume plus in between both companies having staffs got into COVID.
We have already submitted all documents and have chased urgently but regret to say we are still in the midst of waiting for Samsung approval.
Do allow some time for us to expedite with Samsung and not to worry as you will received SMS notification once payment is transferred.
Lastly once again apologist for the inconvenience caused and seek for your kind understanding. Thank you

I saw some trade in on 8th March 9th March already receive their money

 

[Mysterio2020]

Ordered S22 Ultra via Samsung online 24 Feb
Phone received 18 March
Phone Call from CampAsia 8 April
Pick-Up Trade-up Phone 12 April

 

[Yevin227]

I done the trade up at samsung tampines since 8th of March till now not even receive my money? Contacted pc dream they told me the reply as follows :

1. Hi, sincerely apologies for the delay. Due to this new launched which Samsung are facing high volume plus in between both companies having staffs got into COVID.
We have already submitted all documents and have chased urgently but regret to say we are still in the midst of waiting for Samsung approval.
Do allow some time for us to expedite with Samsung and not to worry as you will received SMS notification once payment is transferred.
Lastly once again apologist for the inconvenience caused and seek for your kind understanding. Thank you

I saw some trade in on 8th March 9th March already receive their money

Me too. 8th March but no sight of the payment. What the f! Pc dreams sucks

 

[saddams wife]

Tq PC dreams. Evaluated on 4 March . Received $200 today 29 March.

Appreciate the customer service via WhatsApp . Thumbs up.

Hi Bros. Mine is about 25 calendar days as above.

 

[username03]

Ordered S22 Ultra via Samsung online 24 Feb
Phone received 18 March
Phone Call from CampAsia 8 April
Pick-Up Trade-up Phone 12 April

Mine received same date as you 18th March. Compasia didn't call me till today also no sound...

Is it because you already redeemed the $300 free gifts?

 

[WolfKode]

Ordered S22 Ultra via Samsung online 24 Feb
Phone received 18 March
Phone Call from CampAsia 8 April
Pick-Up Trade-up Phone 12 April

Received Mine on 19th, CompAsia have not called me yet for trade-up