Singtel 1 Gbps Fibre

[xiaofan]

seems like my nego skills not enough, asked for 39.90 the person kept declining and citing no such offer for 1gbps

In that case, call Singtel and ask to be transferred to the retention department.

 

[therat]

cancel have a fee

How to negotiate?

I tried their whatsapp and its an AI.

Kept asking me go online to recontract.

I type this

"can get someone to attend this. i dont want shirley"

 

[pacgov]

cancel have a fee

I type this

"can get someone to attend this. i dont want shirley"

Yea I heard about the $150+ cancelation fees even if no contract.

 

[pacgov]

In that case, call Singtel and ask to be transferred to the retention department.

They don't really care about customer retention now.

I remembered 5 to 10 years ago. They will swoop in and call me 2 months before my contract is up.

Now, they don't bother to even send an email.

Their online recontract website is also a joke. It will direct me to their new subscriber promo site. Is it a hint from them telling me they don't care if I leave.

 

[AphoticFX]

Anyone having intermittent lag with their fibre? This normally happens at night with websites that aren't as popular like https://evantage.gilmoreglobal.com/ (ebook textbook site)
The books load really slow and each page turn takes like ~10 seconds to load.

 

[ZhugeLiang 諸葛亮]

Yea I heard about the $150+ cancelation fees even if no contract.

what is this $150 cancellation fee?
cancel their service, dont want use anymore. still need pay a fee?

 

[ra[g]e]

Just wanted to share my experience as a new Singtel Fibre subscriber. I have previously used SH, M1, MR and VQ.

Singtel is the second worst (VQ is worst). If your contract is up change provider. They nowadays only provide ONR with no option for ONT, and sometimes the ONR will need manual rebooting. So now instead of wondering if your own router needs to reboot, you have to reboot the ONR as well. Additionally, Singtel refuses to enable bridge mode for your ONR unless you top up for their ridiculously priced gamer plan.

Also the throttling and blocking. Singtel throttles quite a number of websites and they often outright block torrenting. Switched to VPN to test and full speed. Ridiculous that ST is still doing this when no other ISP is doing anything similar right now, at least not to this extent.

I signed up for Singtel thinking they had the best overseas bandwidth and links. The downsides far outweigh any benefit, and I haven't noticed any improved overseas bandwidth.

 

[xiaofan]

They don't really care about customer retention now.

I remembered 5 to 10 years ago. They will swoop in and call me 2 months before my contract is up.

Now, they don't bother to even send an email.

Their online recontract website is also a joke. It will direct me to their new subscriber promo site. Is it a hint from them telling me they don't care if I leave.

Quite some people get good offers by calling Singtel and ask to be transferred to the customer retention department.

I do get SMS offers or email offers before contract ends from Singtel (Fibre broadband and Singtel SIM Only). No reminder for Singtel TV though -- but Singtel TV counter staff is quite helpful.

But no issue to switch to other ISPs if you do not like Singtel. M1/Starhub are fine choices.

 

[ladiesman217]

Just wanted to share my experience as a new Singtel Fibre subscriber. I have previously used SH, M1, MR and VQ.

Singtel is the second worst (VQ is worst). If your contract is up change provider. They nowadays only provide ONR with no option for ONT, and sometimes the ONR will need manual rebooting. So now instead of wondering if your own router needs to reboot, you have to reboot the ONR as well. Additionally, Singtel refuses to enable bridge mode for your ONR unless you top up for their ridiculously priced gamer plan.

Also the throttling and blocking. Singtel throttles quite a number of websites and they often outright block torrenting. Switched to VPN to test and full speed. Ridiculous that ST is still doing this when no other ISP is doing anything similar right now, at least not to this extent.

I signed up for Singtel thinking they had the best overseas bandwidth and links. The downsides far outweigh any benefit, and I haven't noticed any improved overseas bandwidth.

I super seldom had to manual reboot my ONR.

Been torrenting for years on singtel without vpn without any issues. Where got outright block?

User problem la.

 

[Dashie]

Anyone having intermittent lag with their fibre? This normally happens at night with websites that aren't as popular like https://evantage.gilmoreglobal.com/ (ebook textbook site)
The books load really slow and each page turn takes like ~10 seconds to load.

Same here it has been happening for the past two days and sometime once or twice during the monsoon season and tonight is especially bad I don't know what is happening I live in central

 

[loganrunning]

but Singtel TV counter staff is quite helpful.

to add on my experiences, some are more knowledgeable esp on lobang and how to get a better deal. if you lay out problem and constraints, they will make an effort to help. the problem is the system, unfortunately.

 

[AphoticFX]

Same here it has been happening for the past two days and sometime once or twice during the monsoon season and tonight is especially bad I don't know what is happening I live in central

How long has it been happening for you?

 

[cybertech]

Singtel ONR will not be able to do Port Forwarding e.g from public to internal CCTV, NAS etc right?

 

[xiaofan]

Singtel ONR will not be able to do Port Forwarding e.g from public to internal CCTV, NAS etc right?

It should be able to do port forwarding. But there are reports of issues regarding Port Forwarding.

Are you with Singtel now? If not yet, then no point considering Singtel because of ONR.

Ref: one example of port forwarding issues.

Singtel Port Forwarding Issue

Hi folks, first time poster. I have a Singtel ONR (Nokia) which I have various port forwarding set up for VPN etc and it works. However I am having problem with port 32400 (for Plex) which is setup correctly but a scan on the public IP side shows it closed. does anyone know if Singtel block...

forums.hardwarezone.com.sg

 

[cybertech]

It should be able to do port forwarding. But there are reports of issues regarding Port Forwarding.

Are you with Singtel now? If not yet, then no point considering Singtel because of ONR.

Ref: one example of port forwarding issues.

Singtel Port Forwarding Issue

Hi folks, first time poster. I have a Singtel ONR (Nokia) which I have various port forwarding set up for VPN etc and it works. However I am having problem with port 32400 (for Plex) which is setup correctly but a scan on the public IP side shows it closed. does anyone know if Singtel block...

forums.hardwarezone.com.sg

Not yet. Current Starhub expiring end of Feb and becoz I paying Singtel Analog Home Line so looking at Singtel BB with free home line. Starhub charge over $88 (1 time) to include their Digital Voice Home even if I recontract their 1Gbps BB. Now looking at M1 BB which also include free Home Line and see what are their 1 time charges amount with the port over numbers from Singtel.

 

[ra[g]e]

I super seldom had to manual reboot my ONR.

Been torrenting for years on singtel without vpn without any issues. Where got outright block?

User problem la.

You get full speeds? I open torrent on my normal client, cannot connect, 0kbps. Connect VPN, full speed.

Please enlighten how that can happen if its not Singtel blocking? What possible setting is there on the client to change such that VPN full speed and Singtel 0kpbs?

Possibly they've changed the throttling behaviour for new customers or new accounts.

ONR I've already had to reboot twice in a month. Of course I have many IoT devices connected to it. If you have less than 5 devices maybe you won't face any problem.

 

[xiaofan]

You get full speeds? I open torrent on my normal client, cannot connect, 0kbps. Connect VPN, full speed.

Please enlighten how that can happen if its not Singtel blocking? What possible setting is there on the client to change such that VPN full speed and Singtel 0kpbs?

Possibly they've changed the throttling behaviour for new customers or new accounts.

ONR I've already had to reboot twice in a month. Of course I have many IoT devices connected to it. If you have less than 5 devices maybe you won't face any problem.

Singtel is known to throttle certain traffic like Bit Torrent, no matter for existing ONT users or ONR users. Take note I actually support this policy -- that is just my personal opinion though.

And Singtel ONR is not so good -- it has limited features and limited HW specifications. So I will not be surprised that you need to reboot if you have many IoT devices.

I do not recommend Singtel to new users due to the ONR.

Singapore ISP Comparisons

Updates for Year 2023. The following are just my personal opinion. YMMV. 1) For existing users of any ISPs: no switching of ISP unless if you got issues or you got very good offers from the other ISPs. 2) Recommendation for new sign-up: M1 or Starhub 500Mbps or 1Gbps plan; avoid Singtel...

forums.hardwarezone.com.sg

My personal recommendation for new subscribers and general use cases (no Starhub TV+ or Singtel TV services):

M1>= Starhub
> MyRepublic (take note of the CGNAT thingy)
> Singtel (not recommended because of ONR)
> Whizzcomms (not recommended due to the fact that is get depriotized by Singtel when incidents happen)
> Viewquest (not recommended as it is unstable)

 

[mackenic]

Hi,
I recently signed up for the Singtel 1GB Fibre plan and i just received my Airties 4960R router.
I'm still on ONT. From what i read in the past posts, it seems like i cannot use the 4960R if i wish to continue using MIO TV.
I'm currently using a AC1900 router. May i know if i get the linksys E9450, would i be able to then use it together with this 4960R as a AP?

 

[xiaofan]

Hi,
I recently signed up for the Singtel 1GB Fibre plan and i just received my Airties 4960R router.
I'm still on ONT. From what i read in the past posts, it seems like i cannot use the 4960R if i wish to continue using MIO TV.
I'm currently using a AC1900 router. May i know if i get the linksys E9450, would i be able to then use it together with this 4960R as a AP?

Hmm, Airties 4960R should support SingTel TV box for ONT users. Where do you get the info that it does not work?

 

[mackenic]

Thanks for the quick reply. Sorry if i wasn't clear about what i wish to achieve.

I do not want to use the 4960R as my primary router as it only has 1 lan port. I need at least 4 to connect to 3 other APs around the house. Hence, that is why i am thinking of getting the e9450 to use as the main router and then use the 4960 as a AP.