Hi, just to check is $39.90/mon the cheapest plan for SingTel 1Gbps (existing customer)?
I have cancelled my Singtel broadband, but no reason for me not to share this link with those who want it:
https://singtel.com/fibrecampaign
Recontract 1Gbps at $34.90 - lowest price I've seen so far, with 12-months Amazon Prime and Home Protect.
I think it's valid until the end of November only.
May I know where can I negotiate with SingTel? Their WA chat is like dead. Call center is cmi too. The CSO told me the current plan is $47.90 lol.Nice one. Looks like for new sign-up only. But for recontract users, you can try to negotiate with SingTel to see if you can get the same offer.
This is much better than my SMS recontract offer (S$39.90 per month with a pair of Askey Wifi 5 mesh).
May I know where can I negotiate with SingTel? Their WA chat is like dead. Call center is cmi too. The CSO told me the current plan is $47.90 lol.
Some of their CSOs are like blur sotong lol. It's like testing your luck.Call them and ask to be transferred to the retention department, as per previous report. I usually took whatever SMS offer they gave me, the SMS link would bring me to SingTel WhatsApp channel.
Update: this worked great. though a bit expensive. i now get 750 mbps download speed in the problematic room. was getting less than 100 before.thanks. ill be removing the tplink router as i can use it elsewhere.
went with the 750 cause ill need to use wireless backhaul as there are no LAN ports anywhere else except at the living room for the TV.
So:
DB: ONR LAN port -> Lan Port A
Living Room: Lan Port A -> Main orbi router -> singtel tv box
near bedrooms: satellite orbi node (wireless)
My worry is just that the main orbi router has a strong enough signal that my devices hang onto it and dont connect to the nearer satellite node but this should be better anyway than my current setup.
Looking forward to it arriving.
I already left them since WC 2014. Been with them for a decade since ADSL 256k.Sharing my experience with Singtel customer service today.
My 1Gbps broadband contact is ending soon. Last week, I contacted them just to ask about when would be the correct time to request for termination. I was told 7-days before expiry date. Fine. I'm not completely decided, however. There's a part of me that still thinks Singtel is ok and wants to continue.
Fast forward to this week. I noticed a non-optimal routing to a DNS service I use (nextdns). I notice in my traceroute when using a MyRepublic connection that the nextdns servers appear to be hosted at Singtel's data centre. MR route goes via Equinix to Singtel to nextdns. But ironically, when I access nextdns on Singtel broadband, the packets travel out to Hong Kong before before returning to Singapore.
Sent a text via WA and was attended by agent Marlowe. Marlowe started by asking me what was the reason I wanted this optimisation. I said latency for DNS servers should be as low as possible.
Marlowe then asked me a series of unrelated questions: what router I was using, connected via ONR or ONT. When I said I was on ONR in bridge mode, Marlowe was shocked and asked how I managed to get bridge mode when I was not on 1 + 1 Gaming bundle. I replied that I managed to request for it before Singtel stopped entertaining such requests.
After checking my records, Marlowe then noted that I already had a case ID from my conversation with them last week (which was completely unrelated to the routing issue). And the conversation stopped right there. Didn't even want to continue talking to me.
Bravo, Singtel! I'm putting this on record for everyone to see. Considering I was actually thinking about re-contracting, any Singtel management reading this can thank your customer service agent Marlowe for actually driving a customer away. My mind is definitely made up now.
And for everyone else on Singtel or considering Singtel, let this be a warning to you. Singtel does not care about you as a customer. And for power users on ONT or Bridge mode, the fact that their customer service seems so shocked that anyone can have such an unusual configuration shows they fully intend to clamp down on this.
Been with Singtel since dial up days. Have never received any recontract offers from them. Need to ownself go look for them basket.Call them and ask to be transferred to the retention department, as per previous report. I usually took whatever SMS offer they gave me, the SMS link would bring me to SingTel WhatsApp channel.
Been with Singtel since dial up days. Have never received any recontract offers from them. Need to ownself go look for them basket.
may i know how do u get this offer? singtel recontract or new line?
I have cancelled my Singtel broadband, but no reason for me not to share this link with those who want it:
https://singtel.com/fibrecampaign
Recontract 1Gbps at $34.90 - lowest price I've seen so far, with 12-months Amazon Prime and Home Protect.
I think it's valid until the end of November only.
may i know how do u get this offer? singtel recontract or new line?
Thanks to @xiaofan and @probablye for sharing.
Manage to get 34.9 with a pair of Askey WiFi Mesh for recontracting 1Gb plan
Is the Singtel WiFi 6 router (1Gbps WiFi Enhanced) better than M1 ASUS AX55/TP-link Archer AX72?
Should I go for M1 new sign up to get the router at $39.90/mth?
im not very technical.Are you currently with Singtel or not? If not, you may not want to sign up with Singtel due to the limitation of Singtel ONR. Rather you should consider staying with your current ISP or consider M1/Starhub.
Read the post here:
https://forums.hardwarezone.com.sg/threads/singapore-isp-comparisons.6665380/page-8#post-144953074https://forums.hardwarezone.com.sg/threads/singapore-isp-comparisons.6665380/ (first post)
If you are currently with Singtel and have no issues, then no point to switch.
DO NOT USE the FREE BUNDLED ROUTER as the base for choosing ISPs. In general, it is better to buy your own router as the free router is not really good. Or in some case, buy the higher end router from the ISP if it is a good deal (eg: M1 GT-AX6000 is a superb deal).
But anyway, this is just my personal opionion and many are still using the free router as the base for choosing ISPs becuase they may rely on ISP to provide the technical support (even though the technical support is in general not good).
im not very technical.
but y dont use the free bundle router?