May I know under H365, after select Samsung Health, which devise you select? I tried Shealth2.5 and SM-S901E (S22), the step counts shown as zero, H365 didn't sync steps from Sheath.Not true .. usually when my shealth shows 11k+ steps my h365 will synch to my watch4 showing 10k+ steps. Maybe you should check your settings in h365 make sure it synch to shealth direct to watch not phone.