Another incident, pax booked 2 drop off.
pax sae wanna send her friend up to the hse as the friend was drunk and asked me can wait?
i replied: miss, i can understand ur situation but i also hope that u can understand we are drivers and time is monies
i can wait for u for 5mins, anything above 5mins i will have to charge accodingly, 5mins wait for $3 and she sae okay
when reach the first destination, i told her i will start the timer once she and her friend alight from the car.
waited for abt 3 mins and she board e car n she thank me for waiting.
i think is abt communicating properly wif the riders in the first place.
Another important thing to note is - never argue with passenger.
My case; from Marsiling to Turf Club.... Arrive and click accordingly. No reply. So I called and and she clearly said she was on the way down (meaning she is NOT at the pickup point yet). By the time she replied to my text, the timestamp in Grab app showed already 6 mins from my arrival at pickup.
Then, I saw her flagging me from 20m infront of my car. Upon boarding, I let known there will be a $3 waiting charge. She instantly protest and her story changed. Her story became she had been standing there all along and I am the blind one who can't see her. (Mind you, she is not petite, you get what I mean). Then a whole load of scoldings from her.
For me, I just explained to her Grab policy and it is clearly stated my arrival notification that waiting charges apply beyond 5mins. 1 time, 2 time, 3 time .... she don't accept the explanation, I just zipped. No point explaining to her.
She went on with her scoldings for a good first 3mins of the ride, you Grab driver very clever hor, suka suka add charges hor. Nobody DARES to charge me waiting fee.
She WAS wrong! I DARE!!!!
She further claimed she called me many times when I am the one to call her instead. So when Grab staff spoke to me, I simply said..... show me black and white records, she made calls to me via the app.
Halfway through the ride, I screenshot the messages and timing indicated in the messages. She saw that. By the time we reach destination, she LL pay me $3 more.
After that, I reported her to Grab. If this can happen to me, she can do it to other drivers too. So if enough drivers report her, same behavior, she will certainly be placed under watch or even banned.