ViewQwest Fiber Broadband Official Thread - Part 5

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HWZ1973

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i meant download speeds when checked with speedtest.net

currently downloading games from steam and watching some shows but speed seems to be slower than usual

Night time is like that one, everyone online streaming and downloading...
Bandwidth not enough.
 

deathblade82

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its vq server itself

speedtest.net/my-result/5653311889

No issue with me also. Smooth as butter.

5653342846.png


Do you have better results with this ?

http://speedtest10.vqbn.com/
 

Errz

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Joke of the day. Called help desk as Internet down

'can we do a screen sharing? '

I was like Wtf?
 

Errz

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My Asus router shows
ISP's dhcp did not function properly

The Cs can't help at all.
 

Errz

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What is screen sharing? lolllllllllllllllllll


she want to remote in to my pc to check on the router GUI. :s22::s22:


So i got fedup and say stop wasting my time and get someone else who knows to call me.

waited and waited...in the end, i have to call back and so glad this guy know his $hit.


anyway, resolve already
 

SpaceMonkey

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she want to remote in to my pc to check on the router GUI. :s22::s22:


So i got fedup and say stop wasting my time and get someone else who knows to call me.

waited and waited...in the end, i have to call back and so glad this guy know his $hit.


anyway, resolve already



LOLLLLLLLLLLLLLLLLL!

Subscribed to this service 2 months ago and today, the engineer came to my place to sort out some stuff onsite.

2 months into subscribing to their service, the fundamental in making sure the service is up and running is totally flawed. Over the last 2 months, I was relying on Singtel DNS in order for the service to run flawlessly.

Today, we took almost an hour to iron out issues and spent 40 mins trying to understand why WAN IP and gateway IP were in an infinite loop with 0.0.0.0 3 times follow by the designated IP, then the loop 0.0.0.0 took place again. Anyway, the onsite technician got someone else to "remote" his laptop into my router. I'm not sure what they did but I believe they have done what is right from backend.. the service is up and running fine again.

In order to understand the underlying issue which undermine the reputation of the company, I sent them a reqest to terminate the Freedom VPN service.

This evening, I found out that in order for the Freedom VPN to work with your fibre service, the VQ DNS is different.

With all the hype and marketing effort, it is unfortunate that the technical team and sales team have created an impression to existing users not to renew their contract in future. Seems like VQ has lost its game. :(
 

ra[g]e

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anyone notice Youtube loading lag recently?
 

Phrajile

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Any reason why?

1G line:

5655815631.png


Reseated all the lan cables (they're brand new).
 
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