ViewQwest Fiber Broadband Official Thread - Part 6

jeffong

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Not for me, why do you need to change ONU? new install or upgrade?

Was told that this is part of their overall infra upgrade and thus require the newer FiberHome ONU. Maybe this is only needed for the old-timers since I have been with them for more than 6 yrs now.
 

Sauzan

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So after i changed by ONU, my Netflix seems to think im in US..
Any way to switch on my end?
 

giraffey

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Ah.... thought i can change at my end.

I am currently watching some series only available in Singapore so lol

You can actually also achieve it my overwriting it with your own DNS (e.g. use google dns / cloudflare dns). So this will bypass Freedom VPN.

Sometimes, I do this, if I want to achieve Singapore content.
 

behling

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Last night say got Migration network. I change modem before I sleep today wakeup on modem

PON Light is blinking and LOS is red blinking
 

Sauzan

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You can actually also achieve it my overwriting it with your own DNS (e.g. use google dns / cloudflare dns). So this will bypass Freedom VPN.

Sometimes, I do this, if I want to achieve Singapore content.

The new Fibrehome ONU don’t seem to have much options for me to change. Is there an admin mode?
 

giraffey

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The new Fibrehome ONU don’t seem to have much options for me to change. Is there an admin mode?

don't configure the DNS on the ONU. Configure it on your client since it is only a temporary overwrite from your freedomdns.

Yes, there are admin credentials as well, which you can request. But, it is unlikely you need to change anything unless you need to do port forwarding.
 

jeffong

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Wah lao.. reported in the morning that Onevoice not working after the migration, till now still not fixed and the engineer never bother to call back and update. As for my static IP that I had, the engineer coded it to show it as my WAN IP on the ONU console, but when use whatismyip.com, it shows a different address. Not sure what the hell is going on.
 

xiaofan

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don't configure the DNS on the ONU. Configure it on your client since it is only a temporary overwrite from your freedomdns.

Yes, there are admin credentials as well, which you can request. But, it is unlikely you need to change anything unless you need to do port forwarding.

Interesting. So looks like Viewquest is more open than SingTel to give admin credentials when it comes to the ONR/ONU.

For SingTel ONR, the features are very limited and the users can do very limited configuration with the ONR. That is one of the main complaints from power users or even not so power users who want to use their own more feature rich router, because they have to set up their router as an AP or to live with Double NAT.

I understand you use Viewquest 2Gbps plan and you can not bridge the ONU in this case, same with SingTel 2Gbps. Just wondering if you feel the constraints from the ONU since it is the main router of the home network. Just wondering which router you are using behind the ONU, or you are just using APs behind the ONU?
 

xiaofan

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Wah lao.. reported in the morning that Onevoice not working after the migration, till now still not fixed and the engineer never bother to call back and update. As for my static IP that I had, the engineer coded it to show it as my WAN IP on the ONU console, but when use whatismyip.com, it shows a different address. Not sure what the hell is going on.

Isn't that normal if you use Freedom DNS which will hide your IP?
 

giraffey

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Interesting. So looks like Viewquest is more open than SingTel to give admin credentials when it comes to the ONR/ONU.

For SingTel ONR, the features are very limited and the users can do very limited configuration with the ONR. That is one of the main complaints from power users or even not so power users who want to use their own more feature rich router, because they have to set up their router as an AP or to live with Double NAT.

I understand you use Viewquest 2Gbps plan and you can not bridge the ONU in this case, same with SingTel 2Gbps. Just wondering if you feel the constraints from the ONU since it is the main router of the home network. Just wondering which router you are using behind the ONU, or you are just using APs behind the ONU?

Yes, they are flexible in giving the admin credentials. They are also quite flexible in things like route changes, troubleshooting route issues, modem changes, ip address change, etc..

But, support is very inconsistent. It is extreme ends. I guess it depends on the luck of getting connected to a good support staff, which I have noticed. The good ones really go an extra mile. In some of the service outages or issues, they even call me hours after the resolution to check if all is well. For one, emails don't work.

p.s. i wont actually recommend VQ to mass consumers who one who demands high reliability and good support.

In terms on the ONU, in admin the administrative panel and in "ONR" mode, it is quite close to a normal router already. One can configure basic security settings (basic IDS/IPS/flooding), firewall rules, port forwarding, etc. It just lacks the more advanced security protection functions and QOS. I have no qualms in using it as an ONR. From another perspective, it also reduces the overheads of needing a router.


Some pic from the ONU. Hope this is helpful..
RaMIfSh.png
hpnc2Dj.png

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taho

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Private IP

What is this viewqwest newly created private ip?
Just trying to recontract with them, and they r charging now for static ip. Base on the customer service, the account will be under private ip if we opt out, will be unable to do any port forwarding.

so private ip is worst than a dynamic ip?
 

bert64

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What is this viewqwest newly created private ip?
Just trying to recontract with them, and they r charging now for static ip. Base on the customer service, the account will be under private ip if we opt out, will be unable to do any port forwarding.

so private ip is worst than a dynamic ip?

Private IP is CGNAT, and is much worse than dynamic IP.
Dynamic IP assigns an IP to your router, you control and have exclusive use of that IP until it changes - it might take days, weeks or even months before it changes. A static IP is the same, except that it won't change.

Under CGNAT, Instead of your devices sharing an IP assigned to your router, multiple customers now share an IP assigned to a router (cgnat gateway) operated by the ISP, located in one of their data centres outside of your control.

Because the router is operated by the ISP, you have no control over it and you cannot open up inbound ports. You cannot host any services, and you cannot fully use p2p protocols - if only one user uses CGNAT then that user can connect to the non-cgnat user, but if both users are stuck behind cgnat then you can't communicate directly with them. The more users are moved to cgnat, the worse this becomes until eventually p2p becomes totally impossible.

Because the IP is shared between multiple customers, if one of those customers gets it blacklisted then all users will be affected. Similarly with sites that allow a limited number of connections or downloads per IP - if another customer uses the slots, there are none left for you.

Because the IP is shared, you won't be able to use IP whitelisting on any services hosted elsewhere - as if you whitelist the shared IP, you will be allowing all customers of the ISP not just you.

The CGNAT gateway is an extra device in addition to the routers the ISP already has, it is also more complex and more expensive. It will likely be a performance bottleneck, and causes the ISP to incur additional cost (they will try to balance cost vs performance). The only reason such devices are used at all, is because the cost of IPv4 is now often even higher than the cost of buying and operating such devices.

CGNAT is bad, but it will become increasingly required until everything moves to IPv6. IPv6 is the proper solution, CGNAT is a temporary kludge required to keep legacy IPv4 working. The more the rollout of IPv6 is delayed, the more pain people are going to suffer as they are increasingly forced onto CGNAT. In some countries, CGNAT is already the only option available to consumers.
 

xiaofan

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What is this viewqwest newly created private ip?
Just trying to recontract with them, and they r charging now for static ip. Base on the customer service, the account will be under private ip if we opt out, will be unable to do any port forwarding.

so private ip is worst than a dynamic ip?

Much worse than dynamic public IP.

Only the no router plans from Viewquest is under CGNAT, like MyRepublic. Myrepublic users need to pay S$50 one time charge for Static IP.

https://en.wikipedia.org/wiki/Carrier-grade_NAT?wprov=sfla1

BTW, dynamic public is good enough for most of the users. Most of the users will be fine with dynamic IP. But many will have problems with CGNAT.
 
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jasonho

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What is this viewqwest newly created private ip?
Just trying to recontract with them, and they r charging now for static ip. Base on the customer service, the account will be under private ip if we opt out, will be unable to do any port forwarding.

so private ip is worst than a dynamic ip?

Don't confuse the terms. Static IP is not private IP. Static IP is a internet IP assigned to you only

https://viewqwest.com/faq-articles/what-is-a-static-ip-and-why-do-i-need-it

If you are previously under a plan with static IP, they should include that as part of recontract unless you change plan or downgrade. At least thats what happened to me.
 
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