Here's what happens when your goods are LESS THAN $200. You're covered at only $25 per kg. Next time your super light, repacked to 1.5kg $199 running shoes lost, you can only claim $32.50. Or like your $100, 0.5kg Ralph Lauren shirts - can claim only $12.50.
Reply from Borderlinx regarding my claims:
Welcome to Borderlinx.
(removed)TDHL refunds as per their limited liability under which Every package is transported on a limited liability basis. DHL liability is strictly limited to direct loss and damage only and to the per kilo/lb limits: $US 25.00/kilogram (removed)
Btw Borderlinx CS is damn crap. I had to escalate the matter to Citi and copy Citi CS in all the comms to borderlinx before they were cowed into giving me quick replies within 24 hours, and refunding me my full amount "out of goodwill" (but i have not received the money yet. those liars).
ANd they also sent me an email saying the speed of their replies is not dependent on my liaisons with the bank.
ya right. and btw my CS issue came about only because they anyhow repack my GLASS JAR and throw away the protective packaging. which fool does that.
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