WI-FI connection problem with Lenovo Laptop

[kelvin_99]

Since I replaced my Wi-fi Mesh with ASUS Router, my laptop is not able to access internet via WI-FI. Strangely, my other laptops (different brands) have no problem.

I can see the "Ethernet" but not the "Wi-fi" option under the Control Panel->Network and and Internet->Network Connection

I also cannot see the WLAN option under the Device Manager.

The problem seemed to be caused by this device "Intel (R) Wi-Fi 6AX201 160MHz". I see this error message "Windows has stopped this device because it has reported problems. (Code 43)". My warranty with LENOVO is over and I could not get their help on this.

I tried all trouble shooting means including updating and replacing the network adapter drivers, but still that same error message is there. I have run out of ideas and probably left with one option i.e., that is to upgrade to Windows 11 and hope the update version will solve the problem.

Any suggestion before I do that?

 

[Apex]

You problem don't seems to have anything to do with the MESH.

If device manager can't see the WLAN card. It seems to be a hardware issue since the card can't be detected. Can you confirm under Device Manger > Network Adapter > Can you see Intel WI-FI6 adapter?

 

[kelvin_99]

Yes, logically nothing to do with the Mesh replacement. But it was fine until I changed it.

Under, Device Manger > Network Adapter > I see

"ASIX AX88179 USB 3.0 to Gigabit Ethernet Adapter"
Clicking on it, It show "This device is working properly"

I also see "Intel (R) Wi-Fi 6AX201 160MHz"
When I click on it, It shows ""Windows has stopped this device because it has reported problems. (Code 43)"

This seemed to the problem. When I googled for help, it suggested I remove the driver and restart PC. I removed it and restarted the PC and this driver is automatically installed and still didn't work. Also I did try to manually remove and re-install the driver also didn't work.

Thru diagnostic check, I check if this is the latest driver and it appears to be. So dunno what else to do.

 

[xonix]

Since I replaced my Wi-fi Mesh with ASUS Router, my laptop is not able to access internet via WI-FI. Strangely, my other laptops (different brands) have no problem.

I can see the "Ethernet" but not the "Wi-fi" option under the Control Panel->Network and and Internet->Network Connection

I also cannot see the WLAN option under the Device Manager.

The problem seemed to be caused by this device "Intel (R) Wi-Fi 6AX201 160MHz". I see this error message "Windows has stopped this device because it has reported problems. (Code 43)". My warranty with LENOVO is over and I could not get their help on this.

I tried all trouble shooting means including updating and replacing the network adapter drivers, but still that same error message is there. I have run out of ideas and probably left with one option i.e., that is to upgrade to Windows 11 and hope the update version will solve the problem.

Any suggestion before I do that?

What;s the driver version ? Even since WiFi 6 router started to surface on the market, Intel has released drivers to improve compatibility. Try the latest one from Intel website directly.

Downloads, Drivers and Software | Intel

- Download supporting resources inclusive drivers, software, bios, and firmware updates.

www.intel.sg

 

[kelvin_99]

What;s the driver version ? Even since WiFi 6 router started to surface on the market, Intel has released drivers to improve compatibility. Try the latest one from Intel website directly.

Downloads, Drivers and Software | Intel

- Download supporting resources inclusive drivers, software, bios, and firmware updates.

www.intel.sg

Already tried this before. Anyway, I tried again.

I removed the existing driver and downloaded latest driver update from that link you provide.
Once installed, for a while it showed "This device is working properly"

The after awhile, the system refreshes and reverts back to error message "Windows has stopped this device because it has reported problems. (Code 43)"

 

[xonix]

Already tried this before. Anyway, I tried again.

I removed the existing driver and downloaded latest driver update from that link you provide.
Once installed, for a while it showed "This device is working properly"

The after awhile, the system refreshes and reverts back to error message "Windows has stopped this device because it has reported problems. (Code 43)"

Hmmm... i would try a fresh install of windows before checking to see if the wifi card can be replaced ( if it's not soldered on the laptop main board ) I have an Intel AX200 in mine laptop and it works fine with WiFi 6 routers

 

[loganrunning]

Hmmm... i would try a fresh install of windows before checking to see if the wifi card can be replaced ( if it's not soldered on the laptop main board ) I have an Intel AX200 in mine laptop and it works fine with WiFi 6 routers

agree it sounds like a hardware issue. if soldered on, perhaps a USB wifi6 adapter could be a substitute?

 

[kelvin_99]

Hmmm... i would try a fresh install of windows before checking to see if the wifi card can be replaced ( if it's not soldered on the laptop main board ) I have an Intel AX200 in mine laptop and it works fine with WiFi 6 routers

That's why I am contemplating to go for Windows 11. Every few days or so, I am prompted to "upgrade" which I am quite reluctant until now.

 

[kelvin_99]

agree it sounds like a hardware issue. if soldered on, perhaps a USB wifi6 adapter could be a substitute?

Anyway to confirm it is a hardware issue?

 

[xiaofan]

Anyway to confirm it is a hardware issue?

Try the troubleshoot process by Intel

Codes 10, 22, 28, 31, 43 or 45 Errors in Device Manager for...

Step by step troubleshooting guide for error codes 10, 28, 43 or 45 in device manager of Windows* operating system for Intel Wireless Bluetooth.

www.intel.sg

Especially the following about clean installation of the Intel Wireless driver.

Clean Installation of Wireless Drivers

Explains how to perform a clean installation of wireless drivers.

www.intel.sg

If the above does not sort out the issue, then most likely it is a hardware issue.

 

[xiaofan]

agree it sounds like a hardware issue. if soldered on, perhaps a USB wifi6 adapter could be a substitute?

Wifi 6 USB adapter is an easy subsititute.

But most likely it is not soldered on but rather a CRF module, which is not compatible with common Intel AX200/AX210 chipset, but rather Intel AX201/AX211 chipset.

What is the difference between the Intel Wi-Fi 6 AX201 and Intel...

Explains the key difference between the AX201 and AX200 adapters.

www.intel.com

What Are the Intel® Integrated Connectivity (CNVi) and Companion...

Explains the Intel® Integrated Connectivity using CNVi and a companion RF module.

www.intel.com

 

[Asus80]

Anyway to confirm it is a hardware issue?

confirm + chop is hardware issue. btw ur laptop is Lenovo ideapad series

 

[kelvin_99]

Try the troubleshoot process by Intel

Codes 10, 22, 28, 31, 43 or 45 Errors in Device Manager for...

Step by step troubleshooting guide for error codes 10, 28, 43 or 45 in device manager of Windows* operating system for Intel Wireless Bluetooth.

www.intel.sg

Especially the following about clean installation of the Intel Wireless driver.

Clean Installation of Wireless Drivers

Explains how to perform a clean installation of wireless drivers.

www.intel.sg

If the above does not sort out the issue, then most likely it is a hardware issue.

Ok. Thanks for your input. I will try it out.

 

[loganrunning]

Ok. Thanks for your input. I will try it out.

here are some "success stories". can also try these out to rule out hardware problem.

Intel(R) Wi-Fi 6 AX201 160MHz giving error code 43 and refuses to work no matter what I try.

Recently I have been having trouble with my wireless wifi adapter. I have tried reinstalling the driver by uninstalling it and letting my laptop install it automatically. Then manually. I have disabled and re-enabled it. I have changed settings on it which worked for about a day before it kept...

community.intel.com

Intel(R) Wi-Fi 6 AX201 160 MHz showing code 10 and code 43


btw, if you have "fast boot" on, you may need to restart your computer and not turn off (which is actually a suspend mode)

 

[kelvin_99]

I have tried out the suggestions here and the problem still remain. So, I can only deduce it is a hardware problem. Anyways, thanks for all the suggestions.

 

[szeli]

tried downgrading e driver to a previous ver?

 

[kelvin_99]

tried downgrading e driver to a previous ver?
s

Was considering that. Also I do not know how many driver updates it has gone through as I only discovered this problem only recently. So dunno which old version worked (if it is really driver issue) and whether by downgrading will it cause other compatibility issue. Anyways, now I use this laptop on wired connection most of the time. Will only be issue if I need to bring laptop out to use.

 

[Apex]

If Wi-FI is required at adhoc worst case is buy a USB Nano Wireless network card.

Something like this : https://amzn.asia/d/coQa54a

 

[kelvin_99]

If Wi-FI is required at adhoc worst case is buy a USB Nano Wireless network card.

Something like this : https://amzn.asia/d/coQa54a

Have you tried this? If its easily setup w/o having to remove the laptop "faulty" WIFI-adaptor, for S$20+, I think it is a worthwhile purchase as a workaround solution.

 

[AMAT]

Have you tried this? If its easily setup w/o having to remove the laptop "faulty" WIFI-adaptor, for S$20+, I think it is a worthwhile purchase as a workaround solution.

don't get scam by amazon. shopee only selling $6.xx, aliexpress cheaper by 1-2$ more.

Speed wise depends on your location to router, for my case around 150Mbps about 5m away.

https://shopee.sg/600Mbps-Dual-Band-2.4G-5GHz-Wireless-Lan-USB-2.0-PC-Wifi-Adapter-802.11-AC-i.127248861.2355988100?sp_atk=23a36a08-65b6-4473-8892-e71adeb7082b&xptdk=23a36a08-65b6-4473-8892-e71adeb7082b