My Internet connection got cut off suddenly one night, and :
- I was unable to access the Router via the admin page (no response).
- Even a soft reset did nothing.
- Old router model : Asus AC3200
Since the Internet connection works when plugging directly into the ONT, I assumed that the issue was with the router that decided to die suddenly and with the WAN led showing a Red light.
+
Bought a new Router (AX86U) and proceeded to install as per the quick set up instructions from the Asus website for Singtel connection via ONT.
Everything goes smoothly until the 'Singtel-Other' profile is selected and the router reboots to initialise and install the settings.
The Internet connection is detected (as the router is able to access the firmware update server) - but the moment the router restarts, the WAN led shows Red (meaning Internet connection not available).
The router admin page then shows the message "Your ISP's DHCP does not function properly".
Tried various solutions from my research :
- multiple loops of resetting and restarting both ONT and router
- multiple resets and reinstalling of the router
- amending various settings under WAN DHCP (changing the DHCP query to normal or continuous / Default : aggressive)
- called singtel, which they were unable to help at all on a Friday night. Could only advise that a member of their backend technical team would need to contact me due to my grandfathered unlimited fibre plan with ONT.
After a while night of troubleshooting, I decided to try forgoing the Asus recommended settings for Singtel.
i.e. Putting everything as Automatic, and with NO special ISP profile. Do not select Singtel - Other.
And the installation completed smoothly with my Internet connection online.
Thankfully I do not use MIO TV, so the lack of the profile for Port 4 as the MIO TV port - did not affect me.
But I wanted to post my experiences in case someone else is facing the same issues - at least there is some workaround solution in the meantime to get the Internet connection working.
However, it looks like the Singtel - Other profile, which had been working on my old router for 7 years just suddenly stopped working with Singtel.
Does anyone else have such experiences?
Is there something in the profile that is causing a conflict with the Singtel backend?
Appreciate if anyone could suggest some manual settings for VLAN tagging to try and get it to work like the profile did previously.
P.S.
I also discovered that there is a hard reset function and tried that on my old router - it starts working.
But the fact that the Internet connection and the router both going unresponsive, happened at the same time suddenly, hints that I suspect singtel had changed something in their backend that suddenly killed the profile, and that may have caused the router to hang.
Perhaps, a push to get all customers to migrate towards the ONR?
Thanks all and apologies for the lengthy post.
- I was unable to access the Router via the admin page (no response).
- Even a soft reset did nothing.
- Old router model : Asus AC3200
Since the Internet connection works when plugging directly into the ONT, I assumed that the issue was with the router that decided to die suddenly and with the WAN led showing a Red light.
+
Bought a new Router (AX86U) and proceeded to install as per the quick set up instructions from the Asus website for Singtel connection via ONT.
Everything goes smoothly until the 'Singtel-Other' profile is selected and the router reboots to initialise and install the settings.
The Internet connection is detected (as the router is able to access the firmware update server) - but the moment the router restarts, the WAN led shows Red (meaning Internet connection not available).
The router admin page then shows the message "Your ISP's DHCP does not function properly".
Tried various solutions from my research :
- multiple loops of resetting and restarting both ONT and router
- multiple resets and reinstalling of the router
- amending various settings under WAN DHCP (changing the DHCP query to normal or continuous / Default : aggressive)
- called singtel, which they were unable to help at all on a Friday night. Could only advise that a member of their backend technical team would need to contact me due to my grandfathered unlimited fibre plan with ONT.
After a while night of troubleshooting, I decided to try forgoing the Asus recommended settings for Singtel.
i.e. Putting everything as Automatic, and with NO special ISP profile. Do not select Singtel - Other.
And the installation completed smoothly with my Internet connection online.
Thankfully I do not use MIO TV, so the lack of the profile for Port 4 as the MIO TV port - did not affect me.
But I wanted to post my experiences in case someone else is facing the same issues - at least there is some workaround solution in the meantime to get the Internet connection working.
However, it looks like the Singtel - Other profile, which had been working on my old router for 7 years just suddenly stopped working with Singtel.
Does anyone else have such experiences?
Is there something in the profile that is causing a conflict with the Singtel backend?
Appreciate if anyone could suggest some manual settings for VLAN tagging to try and get it to work like the profile did previously.
P.S.
I also discovered that there is a hard reset function and tried that on my old router - it starts working.
But the fact that the Internet connection and the router both going unresponsive, happened at the same time suddenly, hints that I suspect singtel had changed something in their backend that suddenly killed the profile, and that may have caused the router to hang.
Perhaps, a push to get all customers to migrate towards the ONR?
Thanks all and apologies for the lengthy post.