Zym mobile - dead ? No response

[algore]

Hi any bros here have a way to contact Zym mobile?

I Whatsapp them on their website contact number and wrote an email found on their fb to contact their support to terminate my line.

It has been 1 month and they have not responded and still continue to invoice my card.

Any help or advice ? Do I really need to take leave and visit their HQ at 53 UBI CRESCENT?

 

[raintr33]

If you want to switch to another Telco, just sign up with the new Telco, no need to inform Zym.

If just want to terminate the line, I also dunno how. Remove the credit card info in billing?


Read HWZ Forum Rules!

 

[batuchka]

sounds like they cheapo use overseas CSO kind of org haha

 

[raintr33]

Have you used their app to Cancel account?


Read HWZ Forum Rules!

 

[mep123]

They have stores in plaza sing and vivo as well the Samsung stores there under them

 

[bombshell]

This type $10 plan must expect 0 customer service. Same as fly budget airline, cheap but at ur own risk.

 

[jansen chan]

Their hotline tiagong is "outsourced" one.

So expect certain accent, IF you got through....

 

[ckt1978]

the app got a cancel account link.

 

[algore]

Have you used their app to Cancel account?


Read HWZ Forum Rules!

App cannot cancel and cannot remove credit card for billing as well. caught between a stone and a hole.

 

[Arshavin2015]

sounds like they cheapo use overseas CSO kind of org haha

3rd party customer service
Do u mean that?

 

[MizunoVolley]

Hi any bros here have a way to contact Zym mobile?

I Whatsapp them on their website contact number and wrote an email found on their fb to contact their support to terminate my line.

It has been 1 month and they have not responded and still continue to invoice my card.

Any help or advice ? Do I really need to take leave and visit their HQ at 53 UBI CRESCENT?

Just port out and the Telco taking over will handle the dirty work loh

 

[algore]

the app got a cancel account link.

I dont see it leh... are you able to share your screenshot?

 

[Arshavin2015]

This type $10 plan must expect 0 customer service. Same as fly budget airline, cheap but at ur own risk.

Is SIMBA better?

 

[ckt1978]

I dont see it leh... are you able to share your screenshot?

 

[algore]

Thanks bro. Just to be sure I have the latest version of the app, I reinstalled it. There are only 4 options below in the App. i.e. HOME/PLANS/INBOX/MESSAGE.

I am looking my HOME (scrolled way to bottom) and PLANS page. I do not have the CANCEL ACCOUNT option like yours. and there is no version v2.0.2 indicated ib my app as well. Strange ? (PS I do not know how to insert images in this forum, it requires some URL)

 

[OutBreak]

App cannot cancel and cannot remove credit card for billing as well. caught between a stone and a hole.

Huh??? Website also cannot cancel or remove? Simba also can cancel remove credit card details.

 

[OutBreak]

Is SIMBA better?

So far no issue for me. Depends on your requirements..

 

[ckt1978]

Thanks bro. Just to be sure I have the latest version of the app, I reinstalled it. There are only 4 options below in the App. i.e. HOME/PLANS/INBOX/MESSAGE.

I am looking my HOME (scrolled way to bottom) and PLANS page. I do not have the CANCEL ACCOUNT option like yours. and there is no version v2.0.2 indicated ib my app as well. Strange ? (PS I do not know how to insert images in this forum, it requires some URL)

u tap ur profile.
then it wil go to that page.

 

[algore]

Not sure if this works for screenshots

u tap ur profile.
then it wil go to that page.

Thanks ! I found the CANCEL ACCOUNT link in my profile but when I clicked it, it sent me to the WhatsAPP number (i.e. 80404040) for customer service account which in the first place is not responding...

 

[whatheheck]

so safest go top up cash and don't input card into app ah