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Old 16-03-2019, 09:43 AM   #4321
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Ridiculous HLAS Processing Time

My HLAS claim has been submitted almost 2 mths ago without any reply. I'm not sure if this is normal as it's my first time claiming.
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Old 16-03-2019, 04:19 PM   #4322
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My HLAS claim has been submitted almost 2 mths ago without any reply. I'm not sure if this is normal as it's my first time claiming.
2 months is a bit too long for a reply..should call them up..
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Old 16-03-2019, 10:04 PM   #4323
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Which travel insurance covers me to fly from JB-KL, KL-Danang, Danang-KL and KL-SG?
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Old 17-03-2019, 08:08 AM   #4324
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Which travel insurance covers me to fly from JB-KL, KL-Danang, Danang-KL and KL-SG?
i am assuming you have to travel from SG home to JB airport.

if your trip starts from SG, you can buy any travel insurance from SG and be covered

it does not require your flight must start from SG ... just your trip to start from SG (in any mode of transport)
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Old 17-03-2019, 04:33 PM   #4325
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i am assuming you have to travel from SG home to JB airport.

if your trip starts from SG, you can buy any travel insurance from SG and be covered

it does not require your flight must start from SG ... just your trip to start from SG (in any mode of transport)
Yes, I will travel by bus from SG to JB and flight is from JB Sensei Airport.
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Old 17-03-2019, 10:20 PM   #4326
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any travel insurance covers ourselves if we have valid reason and cant proceed with travel plan?
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Old 17-03-2019, 11:11 PM   #4327
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any travel insurance covers ourselves if we have valid reason and cant proceed with travel plan?
valid reasons are death of immediate family member and/or yourself being too sick to travel. both need doc's letter.

no other reasons are valid, or rather i don't know of any other valid reasons that insurers cover.

other valid reasons include travel ban, however, this is not 'your' valid reason (to the question you are asking).
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Old 17-03-2019, 11:22 PM   #4328
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any travel insurance covers ourselves if we have valid reason and cant proceed with travel plan?
Valid reasons could be due to medical conditions ...
If so, you would need official doctor document including the signature of the doctor, and the conditions of you not able to travel ...

claimed from budget airline and full fledged airline
normally budget airline would take within 10 to 15 working days to refund you in the form of bank transfer or voucher ... full fledged took 48 hours to process and refund to us within one week ...
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Old 19-03-2019, 01:36 PM   #4329
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any travel insurance covers ourselves if we have valid reason and cant proceed with travel plan?
Aviva travel insurance offers free cancellation with any reason for mid plan & above, subjected to certain terms and conditions such as purchasing the insurance within few days (5 i think)
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Old 19-03-2019, 02:40 PM   #4330
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What are the more important factors to consider for travel insurance considering a backpacking free and easy 9-10 days in ASEAN?

(1) Medical cost overseas?
(2) Medical Evacuation?
(3) Repatriation?
(4) Flight cancellation (if going for budget airline)?
(5) Flight delay (if on connecting flight)?

Anything major I should take note of that I cannot self insure?
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Old 19-03-2019, 03:15 PM   #4331
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What are the more important factors to consider for travel insurance considering a backpacking free and easy 9-10 days in ASEAN?

(1) Medical cost overseas?
(2) Medical Evacuation?
(3) Repatriation?
(4) Flight cancellation (if going for budget airline)?
(5) Flight delay (if on connecting flight)?

Anything major I should take note of that I cannot self insure?
going any hiking? that one must check if got cover..
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Old 19-03-2019, 03:35 PM   #4332
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going any hiking? that one must check if got cover..
No hiking, no sports. Just leisure trip with sightseeing, food and lepak
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Old 19-03-2019, 10:06 PM   #4333
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any idea on which insurance will cover sea transport in foreign country (north asia, not batam)
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Old 20-03-2019, 02:33 PM   #4334
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just bought it yesterday...

anyway.. does anyone know any that covers natural disasters?
I believe there are such insurance that covers natural disaster but there are limitations. Need to read the t&cs of your policy:
travelinsurancereview.net/faqs/does-travel-insurance-cover-natural-disasters
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Old 21-03-2019, 02:22 AM   #4335
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Shitty Service by HLAS

Just to update people on HLAS insurance. My claim has been sent in for 2mths already. Called them up twice (after one month, and after second month of waiting), both times same excuse "peak period of claims in Nov & December" therefore our claims processing can take longer.

No way to expedite or talk to the claims side, the phone representative will just tell you they cannot contact the claims side in any way, and will help you send email to "rush" them. Completely useless to call them up.

P.S. Just read further back in this thread that someone has been waiting 5 mths for the claim to process.
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