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Old 14-07-2019, 09:23 PM   #1
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Syncing steps with Healthy 365 app

Can anyone advise how to sync ur Samsung Healthy compatible tracker with Healthy 365 app?

Got a Samsung Gear Fit Pro 2 which I use only when I work out.
Most of the time I use my phone as a tracker.
Everything are recorded well in the Samsung Health app.

But when I turn to Healthy 365 app, it only track the steps I recorded with my phone & not my wearable.

Tried changing tracker but it says "We have detected that the selected tracking mode is already paired to another account. Please choose a different tracking mode."

Anyone encounter similar issue?
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Old 15-07-2019, 08:35 AM   #2
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Can anyone advise how to sync ur Samsung Healthy compatible tracker with Healthy 365 app?

Got a Samsung Gear Fit Pro 2 which I use only when I work out.
Most of the time I use my phone as a tracker.
Everything are recorded well in the Samsung Health app.

But when I turn to Healthy 365 app, it only track the steps I recorded with my phone & not my wearable.

Tried changing tracker but it says "We have detected that the selected tracking mode is already paired to another account. Please choose a different tracking mode."

Anyone encounter similar issue?
DO note that samsung health does not sync MVPA heart rate with healthy 365.

You need to select using samsung health app, the default steps collecting mode, phone or tracker. Once you set it, you can head over to healthy 365. In 365, go to apps at the bottom row, then select samsung health. You will be prompted to log into samsung health and gain access to the data.
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Old 15-07-2019, 10:10 AM   #3
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DO note that samsung health does not sync MVPA heart rate with healthy 365.

You need to select using samsung health app, the default steps collecting mode, phone or tracker. Once you set it, you can head over to healthy 365. In 365, go to apps at the bottom row, then select samsung health. You will be prompted to log into samsung health and gain access to the data.
can i know how to set the default tracker in Samsung health?

i only see option to to view the steps clocked by respective devices.
- All steps
- Mobile phone
- Gear Fit2 Pro

Settings doesnt have option to set the default tracker
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