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Old 27-08-2018, 11:08 PM   #1
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Windows 10 activation issue

Hi all

I have upgraded from Windows 7 Ultimate to Windows 10 Pro previously during the free upgrade from Microsoft.

However, my motherboard spoilt, so change a new one.

But now, I cannot activate my Windows 10 on the same PC with different motherboard.

I can see my PC in my Microsoft account.

Anyone know how to fix it?
Or anyone got Microsoft number to call?
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Old 27-08-2018, 11:13 PM   #2
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If your license is OEM, that license is tied down to the motherboard. You can still try your luck though (e.g. say you reformatted your drive)
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Old 27-08-2018, 11:17 PM   #3
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if u linked Ur Windows to your Microsoft account. think u can go to Settings > Updates > Activation and click on Troubleshoot and click on "I recently changed my hardware" or smth like that.

if wanna call hotline make sure u have your installation ID ready. and only available from 9am to 6.30pm iirc.
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Old 27-08-2018, 11:22 PM   #4
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I used the change hardware option, but it cannot activate.

The installation ID is my Windows 7 Ultimate license key?
Because mine is the upgrade From Windows 7 to Windows 10
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Old 27-08-2018, 11:29 PM   #5
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I used the change hardware option, but it cannot activate.

The installation ID is my Windows 7 Ultimate license key?
Because mine is the upgrade From Windows 7 to Windows 10
What sort of Windows 7 Ultimate license key is.. Retail or OEM type.

For Retail license you can change no issue.


Edit: Which Windows 10 version.
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Old 27-08-2018, 11:30 PM   #6
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yeah. only Retail version can transfer license. OEM cannot.
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Old 27-08-2018, 11:33 PM   #7
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My university gave one previously.I activated it no problem. Then upgrade also no problem previously.

I can even see my PC still in my Microsoft account.
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Old 27-08-2018, 11:35 PM   #8
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Or do I tell them I change motherboard or format hard disk better?
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Old 27-08-2018, 11:36 PM   #9
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choose activate thru phone. they will give 9 sets of numbers. that's installation ID. then tmr call the Microsoft hotline. u will need the installation ID numbers. probably need to speak to the CSO also.

happened to me recently when I changed my motherboard. had to call them up to activate. but my copy is a retail version bought on Microsoft store.

My university gave one previously.I activated it no problem. Then upgrade also no problem previously.

I can even see my PC still in my Microsoft account.
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Old 27-08-2018, 11:37 PM   #10
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Refer > Reactivating Windows 10 after a hardware change
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Old 27-08-2018, 11:39 PM   #11
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Thanks for the advice.

Will do so tomorrow.
But activate through the phone, use my Windows 7 key?

Because Windows 10 I believe is they gave digital license tied to account after upgrade.
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Old 27-08-2018, 11:41 PM   #12
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Thanks for the advice.

Will do so tomorrow.
But activate through the phone, use my Windows 7 key?

Because Windows 10 I believe is they gave digital license tied to account after upgrade.
There is a time limit on this activation method.. via phone on 9 sets of numbers based on installation ID.
Once confirmed on the this method and have to input to activate immediately.. time limit.

It is best to voice call instead.
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Old 27-08-2018, 11:41 PM   #13
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thru phone they won't ask u for your licence key. they'll ask for installation ID. when u choose activate thru phone the ID will be generated on screen.

Thanks for the advice.

Will do so tomorrow.
But activate through the phone, use my Windows 7 key?

Because Windows 10 I believe is they gave digital license tied to account after upgrade.
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Old 27-08-2018, 11:44 PM   #14
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yeah I did voice call and spoke to the CSO after the system says my windows has been activated before. CSO still will give you the confirmation ID to key in immediately.

There is a time limit on this activation method.. via phone on 9 sets of numbers based on installation ID.
Once confirmed on the this method and have to input to activate immediately.. time limit.

It is best to voice call instead.
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Old 27-08-2018, 11:46 PM   #15
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yeah I did voice call and spoke to the CSO after the system says my windows has been activated before. CSO still will give you the confirmation ID to key in immediately.
For me i done via phone twice..
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