Any folks on Viewqwest fibre?

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chiewyk

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Thanks very kind 😄 I agree the help desk could not have been better. I have manage to do some troubleshooting and have narrow Down the cause to be my trend micro. Once I disabled it the ping time and upload time goes back to what it should be. Going to SLS to get kaspersky hope that will be ok.



Bright said:
Hey Chiew,

You have my sympathy :-'( ... I but i think you should contact the helpdesk immediately and get them to look into the problem rather than sharing it here...That will be a quicker way to help you. VQ helpdesk is indeed very responsive and helpful (.. so far... ;-)..).

Sharing here does really not help you much ...Go straight to the source .. My 5 cents worth..
Click to expand...
 
chocoblitz

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Anyone noticed surfing china's websites like Baidu is very slow during the past few days?

The speed is fine previously so not sure what went wrong?
 
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deathblade82

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Real Help For Your Small Network - SmallNetBuilder

Anyone experiencing a long time(abt 15-20s) to load the above site ?

Took me about 5-10s when I was with Maxonline. Below is the trace for my network.

C:\Users\User>tracert Real Help For Your Small Network - SmallNetBuilder

Tracing route to smallnetbuilder.com [216.14.113.203]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 2 ms 2 ms 2 ms dyn2-b101-access.superdsl.com.sg [202.83.101.2]

3 3 ms 2 ms 2 ms 202.73.47.247
4 2 ms 2 ms 2 ms 203.208.190.241
5 3 ms 3 ms 3 ms ge-3-0-0-0.sngtp-dr2.ix.singtel.com [203.208.151
.157]
6 3 ms 3 ms 3 ms 203.208.152.217
7 187 ms 188 ms 194 ms so-2-0-0-3.sngtp-cr1.ix.singtel.com [203.208.149
.202]
8 205 ms 202 ms 217 ms 203.208.171.162
9 184 ms 194 ms 190 ms 206.111.12.77.ptr.us.xo.net [206.111.12.77]
10 182 ms 203 ms 191 ms 207.88.13.237.ptr.us.xo.net [207.88.13.237]
11 242 ms 240 ms 250 ms te0-5-4-0.rar3.denver-co.us.xo.net [207.88.12.85
]
12 238 ms 250 ms 268 ms te-4-1-0.rar3.chicago-il.us.xo.net [207.88.12.21
]
13 233 ms 233 ms 244 ms ae0d0.mcr1.chicago-il.us.xo.net [216.156.0.162]

14 234 ms 246 ms 251 ms 216.55.8.114
15 232 ms 239 ms 245 ms 69.8.117.138
16 233 ms 252 ms 234 ms oak01-mls-dc-dist-a.stargate.com [69.8.117.22]
17 260 ms 233 ms 240 ms 69.8.118.150
18 240 ms 232 ms 234 ms 216.14.113.203

Trace complete.


VQ, it is possible to do some re-routing on ur end ?
 
AntonS

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deathblade82 said:
Real Help For Your Small Network - SmallNetBuilder

Anyone experiencing a long time(abt 15-20s) to load the above site ?

Took me about 5-10s when I was with Maxonline. Below is the trace for my network.

C:\Users\User>tracert Real Help For Your Small Network - SmallNetBuilder

Tracing route to smallnetbuilder.com [216.14.113.203]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 2 ms 2 ms 2 ms dyn2-b101-access.superdsl.com.sg [202.83.101.2]

3 3 ms 2 ms 2 ms 202.73.47.247
4 2 ms 2 ms 2 ms 203.208.190.241
5 3 ms 3 ms 3 ms ge-3-0-0-0.sngtp-dr2.ix.singtel.com [203.208.151
.157]
6 3 ms 3 ms 3 ms 203.208.152.217
7 187 ms 188 ms 194 ms so-2-0-0-3.sngtp-cr1.ix.singtel.com [203.208.149
.202]
8 205 ms 202 ms 217 ms 203.208.171.162
9 184 ms 194 ms 190 ms 206.111.12.77.ptr.us.xo.net [206.111.12.77]
10 182 ms 203 ms 191 ms 207.88.13.237.ptr.us.xo.net [207.88.13.237]
11 242 ms 240 ms 250 ms te0-5-4-0.rar3.denver-co.us.xo.net [207.88.12.85
]
12 238 ms 250 ms 268 ms te-4-1-0.rar3.chicago-il.us.xo.net [207.88.12.21
]
13 233 ms 233 ms 244 ms ae0d0.mcr1.chicago-il.us.xo.net [216.156.0.162]

14 234 ms 246 ms 251 ms 216.55.8.114
15 232 ms 239 ms 245 ms 69.8.117.138
16 233 ms 252 ms 234 ms oak01-mls-dc-dist-a.stargate.com [69.8.117.22]
17 260 ms 233 ms 240 ms 69.8.118.150
18 240 ms 232 ms 234 ms 216.14.113.203

Trace complete.


VQ, it is possible to do some re-routing on ur end ?
Click to expand...

Will check on this. It's best to send an email to noc@viewqwest.com for these kinds of queries.
 
Bright

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Hi Chiewyk,

Norton AV works ok for me and also the free Avast too..


chiewyk said:
Thanks very kind &#55357;&#56836; I agree the help desk could not have been better. I have manage to do some troubleshooting and have narrow Down the cause to be my trend micro. Once I disabled it the ping time and upload time goes back to what it should be. Going to SLS to get kaspersky hope that will be ok.
Click to expand...
 
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AndyShin

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i just up a baba to level 32, really got 2 to 3 times dc from bizzard server when using whirlwind. noticed both my 2 com network is still running in network status icon. confirm this is bizzard bug if u google search the result.


ceecookie said:
For those on VQ and play Diablo 3 regularly, can I confirm if you face any disconnection from the server(no error codes) halfway during barb's whirlwind?
The barbarian should have Frenzy active and halfway using Whirlwind, the disconnection should occur.

Im not sure if this is a bug on Blizzard's end or it is simply an upstream issue on VQ's end. Your reply will help to isolate this issue
Have opened a Blizzard ticket too
Click to expand...
 
Last edited:
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j

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Hi. It seems the old issue of any traffic to starhub linked servers are once again rerouting through NTT Japan again. This is in regards to Valve's Official Dota2 servers.

Defense of the Ancients 2 (DOTA 2) Servers in Singapore

Doing a tracert on any of the IP will result in the following example:
Code: 
Tracing route to 103.28.54.68 over a maximum of 30 hops

  1     1 ms     3 ms     1 ms  202.83.109.130
  2     1 ms     1 ms     2 ms  202.73.47.253
  3     1 ms     2 ms     1 ms  116.51.18.9
  4    75 ms    74 ms    76 ms  as-1.r22.tokyjp01.jp.bb.gin.ntt.net [129.250.5.20]
  5    78 ms    77 ms    77 ms  p16-5-3-3.r22.tokyjp01.jp.ce.gin.ntt.net [61.120.145.146]
  6    77 ms    76 ms    75 ms  vlan907-an-cat6k-ts2-r1.starhub.net.sg [203.118.3.217]
  7    76 ms    75 ms     *     anatll10.starhub.net.sg [203.118.5.17]
  8    76 ms    77 ms    77 ms  203.116.6.238
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13*CUT*

Code: 
Tracing route to 103.28.54.129 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  202.83.109.130
  2     1 ms     2 ms     2 ms  202.73.47.253
  3     1 ms     1 ms     1 ms  116.51.18.9
  4    72 ms    72 ms    78 ms  as-1.r22.tokyjp01.jp.bb.gin.ntt.net [129.250.5.20]
  5    75 ms    75 ms    75 ms  p16-5-3-3.r22.tokyjp01.jp.ce.gin.ntt.net [61.120.145.146]
  6    77 ms    73 ms    73 ms  vlan905-an-cat6k-tl1.starhub.net.sg [203.118.3.173]
  7    74 ms    73 ms    72 ms  anatll10.starhub.net.sg [203.118.7.17]
  8    74 ms    74 ms    74 ms  203.116.6.238
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *CUT*

Do I forward this to noc@viewqwest.com or something to get it checked out? This is not the first time already. If I knew Raptor plan for gaming was for fast connection to anything but Starhub, I would have just stayed with Starhub or get MyRepublic.
 
Last edited:
AntonS

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j said:
Hi. It seems the old issue of any traffic to starhub linked servers are once again rerouting through NTT Japan again. This is in regards to Valve's Official Dota2 servers.

Defense of the Ancients 2 (DOTA 2) Servers in Singapore

Doing a tracert on any of the IP will result in the following example:
Code: 
Tracing route to 103.28.54.68 over a maximum of 30 hops

  1     1 ms     3 ms     1 ms  202.83.109.130
  2     1 ms     1 ms     2 ms  202.73.47.253
  3     1 ms     2 ms     1 ms  116.51.18.9
  4    75 ms    74 ms    76 ms  as-1.r22.tokyjp01.jp.bb.gin.ntt.net [129.250.5.20]
  5    78 ms    77 ms    77 ms  p16-5-3-3.r22.tokyjp01.jp.ce.gin.ntt.net [61.120.145.146]
  6    77 ms    76 ms    75 ms  vlan907-an-cat6k-ts2-r1.starhub.net.sg [203.118.3.217]
  7    76 ms    75 ms     *     anatll10.starhub.net.sg [203.118.5.17]
  8    76 ms    77 ms    77 ms  203.116.6.238
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13*CUT*

Code: 
Tracing route to 103.28.54.129 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  202.83.109.130
  2     1 ms     2 ms     2 ms  202.73.47.253
  3     1 ms     1 ms     1 ms  116.51.18.9
  4    72 ms    72 ms    78 ms  as-1.r22.tokyjp01.jp.bb.gin.ntt.net [129.250.5.20]
  5    75 ms    75 ms    75 ms  p16-5-3-3.r22.tokyjp01.jp.ce.gin.ntt.net [61.120.145.146]
  6    77 ms    73 ms    73 ms  vlan905-an-cat6k-tl1.starhub.net.sg [203.118.3.173]
  7    74 ms    73 ms    72 ms  anatll10.starhub.net.sg [203.118.7.17]
  8    74 ms    74 ms    74 ms  203.116.6.238
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *CUT*

Do I forward this to noc@viewqwest.com or something to get it checked out? This is not the first time already. If I knew Raptor plan for gaming was for fast connection to anything but Starhub, I would have just stayed with Starhub or get MyRepublic.
Click to expand...

This has been fixed. Emailing noc@viewqwest.com will get you a faster response :)
 
viewqwest

viewqwest

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Network Upgrade taking place today. Any guesses?
 
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