At least u got a call back, mine doesn't, i have to go back home and try it out myself.
anyway i'm happy la.. because the dlink sucks so bad that my sister wireless connection keep dropping.
The cso went to the extent to tell me they operate 24 hrs and will get one of his colleagues to call me at night after I reach home from work. Anyway everything works now so all good.
AV and FW not disabled.