ViewQwest Fiber Broadband Official Thread - Part 3

[kotori]

hmmm might be a typo - if there is a delay with Net Link Trust, you may be able to opt for FTO and get an earlier date (if that's an option you want to take of course ).

PM me your details and i'll check with the them. (although...since it's after 6 might be not be able to verify until monday)

I understand that opennet stuff is out of vq hands but I'm just annoyed that if it was a typo, somehow the typo was corrected without my knowledge and now I have to wait for a month before vq can come

 

[Bright]

On the more positive side of things...

Just been told that the TVB issue with iOS has been fixed! To those that posted please test and let me know if you're still having issues

Thanks Nic, this issue is fixed and my iPhone can stream live mytv

 

[JeNoVa-IcHiGo]

Fiber Takeover means they are using the same port within the Opennet Box. Meaning both on port 1.

Port 2 activation means they are using the same Opennet Box, but different port. E.g 1 & 2

 

[kotori]

Thanks for the info! I did some Google and was in the middle of editing my replies.

So what I understand is FTO not exactly ideal cause got down time?

And that if want port two I gotta llst wait for opennet to come test my port

 

[maylyn]

ASUS RT-AC87U

Some food for thought

Always user problem and user mentality

Reason it takes them 4+ months to rewrite a driver?

Same reason it takes 4+ months for Asus to stabilize new routers: with so many different clients out there, just testing them out and fixing compatibility issues specific to some of them takes a lot of time.

Wifi technology is quite complex. It's not just about turning a radio on, and converting digital IP traffic into an analog signal to push through the chip. You have to manage the output per stream. You have to program and handle the error correction. Have to write the code that will handle the beamforming, varying output power per antenna based on the info you get from your clients. And on top of that, we're now also adding MU-MIMO into the equation.

And after that, you probably need to have the end result tested by RF specialists, possibly go through some certification steps.

Wifi technology code isn't something simple you can write in three weeks of spare time.

What's funny is I posted a thread a while back about how people were cooling their routers. Many said "you don't need to do that, that'sounds preposterous."

...... eat crow

I now will be purchasing a new router (probably r8000) as this is a hardware issue. No amount of firmware will fix it. Asus needs to do us a solid and recall a clearly defective product. No one buys a nearly $300.00 MSRP router to have it never function properly (and in order to do so it has to look like it's in a janitorial office).

People have been saying that the N66 was overheating, the AC66 was overheating, the AC68 was overheating, and now that the AC87 was overheating. At one point, if you keep repeating the same statement, it's bound to become correct at _some_ point...

Nobody provided any *proof* with all those previous claims.

So, let me declare that, from now on, every single router released by Asus, Netgear and Linksys are overheating. I'm sure that at some point, ONE of them will be true, eh?

Just because you can toss a coin and keep claiming it will fall on head does not mean you are able to predict the future, if after three coin toss, it finally lands on head.

Meanwhile, mine still has the same temperature as everyone else, and it's perfectly stable. I'm up to two weeks without a single reboot right now, and two nights ago I spent the whole night on the laptop, connected on the 5 GHz band.

Source ~> SmallNetBuilder Forums - View Single Post - ASUS RT-AC87 Firmware - Official Releases

~> SmallNetBuilder Forums - View Single Post - ASUS RT-AC87 Firmware - Official Releases

 

[JeNoVa-IcHiGo]

Some food for thought

Always user problem and user mentality





Source ~> SmallNetBuilder Forums - View Single Post - ASUS RT-AC87 Firmware - Official Releases

~> SmallNetBuilder Forums - View Single Post - ASUS RT-AC87 Firmware - Official Releases

Encik, any known issue with USB-AC56 with Windows 8.1? Getting really low upload on those devices with AC87U/AC68U tested

 

[maylyn]

Encik, any known issue with USB-AC56 with Windows 8.1? Getting really low upload on those devices with AC87U/AC68U tested

Yes, it's a known issue (drivers issue) running Windows 8.1 like beginning of the year. ASUS have since rectified it. Please download the latest USB-AC56 utility from ASUS support and advise your users to refrain from using bundled CD to install the utility as it might not be the latest version.

 

[NicBlais]

Thanks for the info! I did some Google and was in the middle of editing my replies.

So what I understand is FTO not exactly ideal cause got down time?

And that if want port two I gotta llst wait for opennet to come test my port

In essence that is correct, however the downtime caused by FTO should be minimal (few hours) as Net Link Trust will set a date to patch in their backend, then send us an immediate notice when it's done after which our guys will make their way to your house.

It's all meant to happen in the same day.

 

[Plastick]

On the more positive side of things...

Just been told that the TVB issue with iOS has been fixed! To those that posted please test and let me know if you're still having issues

i am still having problem with android youku. is it just me or the problem is still on?

 

[crewcutboy]

Had some router trouble this evening. Needed some simple help from VQ tech support to map a new router MAC address because the cloning feature wasn't working. Was put on hold for a full hour waiting for someone to answer the damn phone, and it's not even like there was some major situation going on.

I would expect such crap service from other providers but not VQ. You failed me VQ, and that's all that matters to me right now. Seriously peeved.

The recent down times; IPv6 not working; and now this. It looks to me like the cracks are starting to show.

 

[FatalityV]

Hi Nic, just want to ask about onevoice...

is it essentially the same as a home line?

 

[blimey]

Actually i noticed i have problems with my starhub modem that provides digital voice.
My connection will always drop with my asus routers. First it was dark night and then the rt ac68u. I thought it was due to overheating and even placed a laptop cooler under it. No use cos it was not the heat.
It's the starhub modem.

I switched back to my linksys and have no dropped connection ever since.

 

[kitsura]

Just today i had an intermittent connection issue with one MS Lync server which keeps being unreachable on VQ connection. I was fighting with 1st level support at NOC who keep asking me to reboot PC, switch router, etc even when i told them it was most likely network problem since it works fine when i switch to ST connection.

Since problem won't be escalated and they keep having me play whack-a-mole on my end with no interest to investigate over their end i just gave in and hang up the call and refused to answer the callback. I'm in midst of a huge office move and no interest in humoring 1st level support just so they can close their ticket.

 

[voiceoflove]

zhone router don need warranty and is supported by VQ right?

 

[ceecookie]

zhone router don need warranty and is supported by VQ right?

zhone routers on rental basis have lifetime warranty as long as u remain customer.

Those that were purchased before VQ made it rental basis in mid 2012 did have 1 year warranty though

 

[j]

Hi.

I recontracted during the last SITEX fair, and got the AC87U which was delivered to my place last Monday 08-12-2014. I only had the free time to set it up today, and after the very initial set up to put it into AP mode, the router started to fail catastrophically, with the router login page failing to load after login.

Factory resets were done, and connected directly to a PC, but with each reset, the router started to fail earlier and earlier in the set up phase.

Initially the set up page would hang upon clicking save, then it would just hang after login and displaying the welcome page, with it finally just not responding after login with admin/admin.

Do I contact Asus, Avertek, or VQ for a replacement?

Or would a downgrade to the more stable AC68U with the $40 difference credited to my bill?

This is the first time I had a brand new router just fail so spectacularly right out of the box, that I would rather just ditch it for a lower end model now.

 

[Benjiyui]

Had a problem with my Netflix yesterday on my Roku3..it was running fine previously..called NOC Christopher at 8.05pm..he said he would call me back in a short while he investigates..

No update from him..hence I called back again at about 11pm but was put on hold for at least 25 mins with no one picking up..frustrated man!!

Any others with viewing problems on Netflix?..heard that I was the second person to call up saying I couldn't view it on Roku..

 

[rescapind]

I'm in Jurong West. Alarm light on Zhone is on and no connection at the moment. Any issue?

 

[NicBlais]

i am still having problem with android youku. is it just me or the problem is still on?

For Youku our team tested and found no issues - could you PM me your NRIC? Will get the team to contact you so they can help troubleshoot

Had some router trouble this evening. Needed some simple help from VQ tech support to map a new router MAC address because the cloning feature wasn't working. Was put on hold for a full hour waiting for someone to answer the damn phone, and it's not even like there was some major situation going on.

I would expect such crap service from other providers but not VQ. You failed me VQ, and that's all that matters to me right now. Seriously peeved.

The recent down times; IPv6 not working; and now this. It looks to me like the cracks are starting to show.

Hi crewcut,

Apologies for that, our NOC isn't usually like that. Could you PM me your NRIC or e-mail, will get them to get back to you ASAP. At the same time if you remember, please let me know who you spoke to

Hi Nic, just want to ask about onevoice...

is it essentially the same as a home line?

Essentially, yes

 

[NicBlais]

Just today i had an intermittent connection issue with one MS Lync server which keeps being unreachable on VQ connection. I was fighting with 1st level support at NOC who keep asking me to reboot PC, switch router, etc even when i told them it was most likely network problem since it works fine when i switch to ST connection.

Since problem won't be escalated and they keep having me play whack-a-mole on my end with no interest to investigate over their end i just gave in and hang up the call and refused to answer the callback. I'm in midst of a huge office move and no interest in humoring 1st level support just so they can close their ticket.

Hello!

This is for a corporate connection or residential? If you can, PM me your details (either company's or your own) and will escalate to our higher level engineers to help you

zhone router don need warranty and is supported by VQ right?

Correct - the zhone is always under warranty so long as you remained subscribed to us. Anything goes wrong with it we'll replace.