For me, i actually ranted back at the email they sent me on first post. Roughly 2 hrs after receiving the mail. And that was before they initiate their refund process so maybe i could still turn the situation around. Perhaps you need to be more proactive to fight for your rights next time.
Would love to see your rant email
Screenshot please?
 
						
					
 
 
		
 
 
		 
	 
	 
 
		
 
 
		 
 
		