Hi WM,
thanks for the compliment.
just glad that we manage to solve your problem!
as for the "free" cleaning, it is something sometimes we can offer
or some value added service we can provide within our means.
but not always we can do that, hope the folks reading this understands.
regards,
hock wang
just a side note with regards to our service trade.
for us as a aircon contractor, we will meet alot of different customers, different kind of characters, day in day out.
but i can say that, we maybe lucky, as most of the customers we met, are a bunch of understanding and good folks.
they understand our kind of job scope, the danger we have while we are outside the window checking the unit, one customer even offer me a umbrella while i'm checking a outdoor unit when it pour suddenly today and seriously, we appreciated that kindess!
but sad to say, we do meet with a very small group of undesirable customer.
a true experience we encounter, to cut the story short, it is a "trap" setup for us. the aircon system already got an inherent problem and the customer insisted we do servicing for him.
after the servicing, the aircon works fine and we left.
but, in the next early morning, he sms us, telling us the "exact timing" which the aircon system had stop working, insisting us to come the same day to rectify the problem.
when we reached, now the real problem surface, and it is a big problem. the customer insisted that our servicing had damaged his aircon system and insisted we repair or compensate him. now, we know we are trapped.
not to mention about the outcome here but we would just like to highlight here is, for us, we sometimes do met with such a customer.
to us, we only believe in providing professional advice and services to our customer, as we know, by "chopping carrot" or making "quick buck" is not the right method to build up business and we seriously believe tofels and his parent will know how we fare.
we know this sentence "customers is always right" and i agree and respect it.
but really, after a few bad encounters, we do really hope that bad customer don't call upon us, no pun intended, but this is seriously what we feel, as it is really really not a nice experience.
sorry for this long post, but would just like to highlight the risk we are taking.
regards,
hock wang
Just got Hock Wang to service my air con. Very friendly and punctual. Help me to clean and top up the gas. Highly recommended.