I wrote to Qoo10 to get them to cancel for me, because the seller ask me to click on "confirm delivery" then click refund, but I checked with the CS and they also told me the same thing as they told 19dino which is not to click that otherwise Qoo10 is obliged to pay seller and seller can always play punk and refused refund. So now is LL suck thumb and wait for Qoo10 to assist me with the cancellation.
Actually you can apply for Cancel/Refund status yourself if your item's shipping status is payment pending or on request. Do not click on "confirm delivery" as that means you authorise Qoo10 to release the money to the seller.
From Qoo10:-
1)
How to cancel the order
The buyer can cancel the order on the buyer’s side before the seller sends out the item which means that the shipping status is payment pending or on request.
In order to cancel the order, kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund".
Then choose the cart number you want to cancel by checking the small box besides the cart no.
And click on cancel button.
It will direct you to another page where you can check the order number and order info and click on continue button to complete the cancellation at the bottom of the page.
Tutorial with pictures:
http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqList.aspx?searchkind=E6#none
2)
How to check the cancelled orders
In order for you to check your cancelled order, sign in Qoo10 first with your Qoo10 ID(or email) and password.
Then click the "my Qoo10" button(on the right top of the page), "shopping list" button and cancel/refund tab.
If you choose the "cancel/refund" status", you can check recently cancelled orders.
If you could not find cancelled order, please try to check whether date range has been correctly set.
Tutorial with pictures:
http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqList.aspx?searchkind=E6#none
3)
How does the refund process work?
1) Paypal Express checkout
PayPal credits the refund according to how the original payment was made.
If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit.
Please note, refunds to credit cards can take up to 30 days to appear on your statement.
2) Credit Card
If you made an order and paid by credit card(Visa/Master), the credit card transaction will be automatically cancelled. However, period for refund may differ depending on the billing cycle of your credit card company.
Many credit card companies have in their terms that they have the right to take few weeks to credit your account with a refunded amount.
Even if your credit card company already charged you the fund, you don't have to worry about the refund. Your credit card company deducts it from next card billing amount.
(Or if you have an online account for that credit card, you might see the refunded amount already but it may still be being processed.)
※ Important: For paypal and credit card, if the refund has been delayed after 60days of making a payment, you should get the refund to your Qaccount.
3) PayLah
If you made an order and paid by PayLah, your money will be refunded into Paylah mobile wallet.
Please note, refund will take immediately in to Paylah mobile wallet once order has been cancelled.
any other failed transaction by PayLah will automatically refund into PayLah mobile wallet.
※ Important: if Un-placed order via Paylah case or any others failed transaction will be refund automatically in 1 hour to Paylah account.
4) QAccount (Cash Balance)
Whether you have used the Qoo10-Protected Cash Transfer, Real time Cash transfer via I-banking (e-Nets) or QAccount as transaction method, your money will be refunded into cash balance of QAccount.
Once the money is refunded to your QAccount, you can do shopping with your balance in Qaccount for the next purchase.
If you want to withdraw the fund in Qaccount, go to My Qoo10 > Qaccount > Withdrawal to transfer the balance from Q·account into your personal bank account. ( it may take 2~3 working days)
Tutorial with pictures:
http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqList.aspx?searchkind=E6#none