Starhub 1Gbps Fibre Review

[xiaofan]

Recently replaced my dead Starhub-issued router with a store-bought AX1800. Have been on the broadband as per thread title for 4 years.

All was fine for 3 weeks after the replacement, but since then we keep getting cut off ("connected, but no internet" stated on devices) and having to reboot the damn router every 6 hours or so.

How do I go about diagnosing the root cause ?

What is the router you bought?

Check the ONT connection as well -- Fibre cable and Ethernet cable to your router.

 

[LWZ]

What is the router you bought?

Check the ONT connection as well -- Fibre cable and Ethernet cable to your router.

Mercusys AX1800

 

[xiaofan]

Mercusys AX1800

I see. No idea about this router. Better avoid such no brand low end router in general.

TP-Link Archer AX72 AX5400 is at about S$80 BNIB from Carousell and it is much better.

But you may check the Fibre cable and Ethernet cable between the router and ONT first.

 

[HiHelloBye]

Mercusys AX1800

tp-link sister's brand?

 

[LWZ]

tp-link sister's brand?

yes, I believe so.

 

[WaterDrinker]

starhub dns is down
websites load slow / don't load

 

[loganrunning]

starhub dns is down
websites load slow / don't load

after so many years, people still use starhub dns?

use 1.1.1.1., 8.8.8.8, 9.9.9.9, just not 5.5.5.5 (555 hahaha)

 

[UptheToon]

Starhub dns is down? Website can't load and extremely slow. How to resolve?

 

[xiaofan]

In general it is not recommended to use Starhub DNS.

It is just easier and more stable to use Google DNS or Cloudflare DNS. You can actually use both.

For people want to use filtering DNS, you can look at this thread.
https://forums.hardwarezone.com.sg/...ty-related-offering-dns-for-security.6938654/

 

[WaterDrinker]

Starhub dns is down? Website can't load and extremely slow. How to resolve?

switch to a different dns (cloudflare works well)

 

[xiaofan]

In general it is not recommended to use Starhub DNS.

It is just easier and more stable to use Google DNS or Cloudflare DNS. You can actually use both.

For people want to use filtering DNS, you can look at this thread.
https://forums.hardwarezone.com.sg/...ty-related-offering-dns-for-security.6938654/

More advanced users can look at this thread as well.
https://forums.hardwarezone.com.sg/threads/the-evolution-of-dns-security-and-privacy.6982210/

 

[loganrunning]

Starhub dns is down? Website can't load and extremely slow. How to resolve?

answered in the post just before your post

after so many years, people still use starhub dns?

use 1.1.1.1., 8.8.8.8, 9.9.9.9, just not 5.5.5.5 (555 hahaha)

 

[sp0inK]

In view of this Starhub down issue on 20 Aug, seems like the issue is due to Starhub DNS and those connected to google/cloudflare no issue.

Is it better to input the DNS directly into router settings rather than manually setting up on each device to connect to google/cloudflare DNS? Does doing this affect Starhub IPTV?

 

[sghound2]

In view of this Starhub down issue on 20 Aug, seems like the issue is due to Starhub DNS and those connected to google/cloudflare no issue.

Is it better to input the DNS directly into router settings rather than manually setting up on each device to connect to google/cloudflare DNS? Does doing this affect Starhub IPTV?

IPTV unaffected currently

 

[HiHelloBye]

staying in the East, and no such issue leh!

on XGS-PON (10Gbps plan), and using 1.1.1.1 & 8.8.8.8 for DNS.

never, never use ISP's DNS

 

[HiHelloBye]

In view of this Starhub down issue on 20 Aug, seems like the issue is due to Starhub DNS and those connected to google/cloudflare no issue.

Is it better to input the DNS directly into router settings rather than manually setting up on each device to connect to google/cloudflare DNS? Does doing this affect Starhub IPTV?

configure @ router level, so that you don't have to manually enter the configuration at each end-device

i'm using SH's TV+ Pro and had no issues using (1.1.1.1, 8.8.8.8) for the DNS

 

[xiaofan]

never, never use ISP's DNS

Starhub's DNS is notoriously problematic --> they have been fined by IMDA due to the DNS related issues.

https://corporate.starhub.com/about...ome-broadband-service-disruption-apology.html

Information on what transpired on 15 April is as follows:

At around 11am, some customers limited to the North and North-East regions faced a brief 20-minute disruption to their fibre services. This was due to an isolated fault in a piece of network equipment. Back-up equipment took over immediately, and affected services resumed progressively for customers. The faulty equipment was forthwith replaced with a new unit, and services were closely monitored for stability.

In a separate and unrelated incident, at about 3:50pm, StarHub discovered a network issue with its Domain Name Servers (DNS) that serve home broadband customers. There was an intermittent issue in performing queries to the DNS, which resulted in some customers experiencing slow or no internet access. The issue was rectified and affected services were fully restored at 8:20pm the same day. Mobile broadband, TV, and services to enterprise customers were not impacted.

 

[xiaofan]

So most likely Starhub may get fined again this time by IMDA.

https://www.straitstimes.com/singap...veral-areas-over-7500-reports-on-downdetector

 

[xiaofan]

I am not affected since I use the following filtering DNS servers with my Starhub 500Mbps service.

Cloudflare 1.1.1.2
Quad: 9.9.9.9

For my main SingTel 5Gbps service, I use 1.1.1.3 and 9.9.9.9 with the SingTel ONR, then use Adguard Home DNS server on the Asus router behind Singtel ONR (Double NAT), and Adblock-fast with the OpenWRT virtual router behind SingTel ONR (Double NAT). If I use pfSense virtual router, I will use pfBlockerNG-devel.

 

[cyberet]

I am not affected since I use the following filtering DNS servers with my Starhub 500Mbps service.

Cloudflare 1.1.1.2
Quad: 9.9.9.9

For my main SingTel 5Gbps service, I use 1.1.1.3 and 9.9.9.9 with the SingTel ONR, then use Adguard Home DNS server on the Asus router behind Singtel ONR (Double NAT), and Adblock-fast with the OpenWRT virtual router behind SingTel ONR (Double NAT). If I use pfSense virtual router, I will use pfBlockerNG-devel.

ST's DNS is quite fast, 1 of the fastest of all the ISPs in SG, but not up to date