Experience submitting complaint to CASE? For my Samsung Z Fold 6 phone

[Phen8210]

Never ever buy these foldable phones, the durability is crap.

 

[cet87]

Step 1: don't buy samsuck.

Step 2: see step 1.

i think oppo flip quality is better than S flip or fold.

 

[xiao.xin]

Samsung's CS in SG is shite la. Their green line issues is a clear example.

 

[minamikaze]

The thing is how do you prove that your paint peeling is caused by an ungrounded charger and not your own negligence.

So you have a weak case to present to SCT or even CASE.

If you can prove that it isn't just cosmetic damage, then you have a more legitimate case. And you already admitted to using a ugreen charger, which IMO is a terrible choice actually. You spent so much on a phone, and then don't use Samsung original charger, well that's on you.

haha dude, so everyone who buy samsung should only use samsung charger? really?????
are u trying to be funny or stupid or both at the same time?

 

[klim668]

Stay away from korean products especially Samsung.
Nowadays i rather buy tiong products.

 

[nod32fan]

haha dude, so everyone who buy samsung should only use samsung charger? really?????

Woah no need to hastily over generalise.

Good luck with whatever you want to do.

 

[ChenHoNam]

No idea why people would still buy samsung after all these legit issues.

unless you dived right in without researching the background of the product, i got nothing to say.

 

[Yuripa]

The thing is how do you prove that your paint peeling is caused by an ungrounded charger and not your own negligence.

So you have a weak case to present to SCT or even CASE.

If you can prove that it isn't just cosmetic damage, then you have a more legitimate case. And you already admitted to using a ugreen charger, which IMO is a terrible choice actually. You spent so much on a phone, and then don't use Samsung original charger, well that's on you.

haha dude, so everyone who buy samsung should only use samsung charger? really?????
are u trying to be funny or stupid or both at the same time?

No choice. That guy is too law abiding.

Buy a tesla means must use tesla charging station to charge if not car spoil is driver issue.

The reason Samsung gave is bad. And they should either provide a charger for consumers or outrightly declare it and put a bloody disclaimer before anyone buys their products.

And if they really claim their phone is anodized, the paint shouldn't even be peeling at all -

https://www.tomsguide.com/phones/sa...g-paint-on-anodized-phones-that-shouldnt-peel

 

[4Dluckystrike]

Customer rights here is a privilege..lol

 

[fatesealer]

Don't bother with CASE. If there exist a CASE where I can file a case against CASE, that would definitely be the case. They really won't be able to do much.

 

[PeanutButtor]

Heard many people in this forum say this many times. But everytime when talk about iphone some samsung fan will 100% pop up

That samsuck fan must be kor worked in sumsux?

 

[Nevereatrice]

That samsuck fan must be kor worked in sumsux?

I was a samsung fan too but the green line issue cum double standard really eye opener. They gave free display replacements for India without qns. Sg need to charge. Is it because their market bigger we smaller can fleece us like this

 

[electronics]

Hi guys,

I'm thinking of submitting a complaint to CASE against Samsung - my pricey Z Fold 6 (crafted black) has started peeling around the buttons and it's gotten worse over time. Samsung has refused to do anything about it (and yes I have Care+, not that it matters).

There are a lot of reports online but here's just 1 example:
https://www.tomsguide.com/phones/sa...g-paint-on-anodized-phones-that-shouldnt-peel

How can a charger cause the paint to peel??? And they don't even include a charger with their phones! Plus I have not been using any lousy charger, I've been using UGreen.... shouldn't their phones come with a huge disclaimer if there's this kind of caveat??

To make a complaint, I first need to sign up for a 1 year membership (about S$27?), then another $10+ as admin fee. Quite ridiculous frankly but it is what it is.

Is it even worth it to do it? I don't know how strong my case is, but I just think Samsung can just keep reiterating their case that this is a cosmetic damage and not covered.

I used the email CEO function on this page before when my phone had green and pink lines. Someone responded, https://www.samsung.com/sg/about-us/company-info/

After having colourful lines on Samsung phone, I have since switched to fruit phone

 

[yperic]

They can always tell you this is wear and tear issues warranty does not cover this.

 

[Zapper1819]

I laughed when ppl buy their Samsung flagship. Not even comparable to China made phone. At their price level, just get the iPhone. Warranty and customer service at Apple is so much better.

 

[szeli]

there’s no consumer protection in sincity. just offload the phone and get another phone

 

[kalipo]

top up abit la for peace of mind...

 

[domokun1212]

i think you go buy black metal paint and touch it up yourself will be 100x less mentally taxing
next time forget samsung luh

 

[lalalalalala]

bro, just make a thread here or jjww on facebook / instagram and save the $30

if you really angry make tiktoks video maybe the media will pick it up.

i highly doubt case will do anything

 

[cet87]

I laughed when ppl buy their Samsung flagship. Not even comparable to China made phone. At their price level, just get the iPhone. Warranty and customer service at Apple is so much better.

oppo > S, same price but better quality.