SIMBA Fibre Broadband

[twosix]

This is one of those technicalities that doesn't favour us consumers. If you include the PON frames, the line rate indeed is 10Gbps, but once you strip those out you're left with around 8.2Gbps on a good day.

to a consumer i pay 10gbps but get 8.2 to 8.5 only. missing 1.5gbps which is even more than the base 1gbps plan lor. anyway, may hear more complaints when more people sign up.

 

[twosix]

Side track a bit.

Realized quite a few with HWZ insider tag on this page.

Maybe should get one for myself to upgrade status too.... Looks quite satki. ​

insiders r techies, that's why u see a lot hanging around.

 

[Mach3.2]

insiders r techies, that's why u see a lot hanging around.

he was invited also lah, but didn't join

 

[twosix]

he was invited also lah, but didn't join

Ok. Not too late i guess? More names appearing now. I see xiaofan too.

 

[Henry Ng]

Ok. Not too late i guess? More names appearing now. I see xiaofan too.

Invited by HWZ too but do not know how to join. How is Simba 10Gbps speed test now?

 

[twosix]

Invited by HWZ too but do not know how to join. How is Simba 10Gbps speed test now?

Reply to the private mail?

I'm not on simba fibre. Haha

 

[Henry Ng]

Reply to the private mail?

I'm not on simba fibre. Haha

I just replied by clicking their email address.

 

[philips110104]

I signed up for the SIMBA BB 2.5G plan in March 2024, opting for what I thought was a 3-month plan. However, when I requested to terminate my service today, support informed me that my plan is actually a 1-year contract, and the 3-month term only refers to the payment cycle. Can someone here confirm if this is correct? Also, I never received a contract during the signup process, unlike what other service providers typically do.

 

[sglandscape]

I signed up for the SIMBA BB 2.5G plan in March 2024, opting for what I thought was a 3-month plan. However, when I requested to terminate my service today, support informed me that my plan is actually a 1-year contract, and the 3-month term only refers to the payment cycle. Can someone here confirm if this is correct? Also, I never received a contract during the signup process, unlike what other service providers typically do.

In the tnc and website it was quite clear the minimum contract was 1 year.

 

[philips110104]

I’m not suggesting that they changed their contract terms on the website, but is it possible they did so without us knowing? They should be sending out contract terms, as other service providers typically do.

 

[Henry Ng]

In the tnc and website it was quite clear the minimum contract was 1 year.

How is their speed test?

 

[WatCult]

As mentioned, you can not say the limit of 10Gbps XGS-PON based plans as 10Gbps. Rather you have to use 8.5Gbps as the max.

Then the ratio for 10Gbps will be higher at 0.894 to 0.968.

1Gbps plan: 0.97 to 0.975 [I actually have doubts for Starhub's claim of this number, Singtel's number makes more sense to me]
5Gbps plan: 0.823 to. 0.957
10Gbps plan: 0.894 to 0.968.

I understand that ISPs do not mention this limitation of XGS-PON technology, but you can refer to the max speed published by ST/SH/MR for 10Gbps plan.

BTW, the following is just a quick summary. Please click the link for more details of the test condition.

1. Singtel
https://www.singtel.com/personal/support/broadband/typical-download-speeds

Fibre Broadband Plan	Typical Local Download Speed for Wired Connection*	Typical International Download Speed for Wired Connection*
1Gbps & Unlimited Fibre Plan	937.54 - 949.00Mbps	771.19 - 790.49Mbps
2Gbps Fibre Plan*	1824.68 - 1832.89Mbps	1639.13 - 1719.12Mbps
5Gbps Fibre Plan	4985.07 - 5063.20Mbps	1670.00 - 2835.00Mbps
10Gbps Fibre Plan	7852.25 - 8171.00Mbps	3459.98 - 4094.55Mbps

2. Starhub
https://www.starhub.com/personal/broadband/typical-broadband-speed-plans.html

Typical Speed Range

Typical Download Speeds	Local
1Gbps	970 Mbps – 975 Mbps
5Gbps	4116 Mbps - 4783 Mbps
10Gbps	7599 Mbps – 8231 Mbps

3. MyRepublic
https://intercom.help/myrepublicsg/...lic-fibre-broadband-typical-speed-information

Typical Speeds of our Fibre Broadband Plans​

Plan Type	Typical Local Download Speeds
GAMER 2Gbps	800-900 Mbps
Ultra 1Gbps	800-900 Mbps
3Gbps	2.2-2.8 Gbps
10Gbps	5-8 Gbps

4. M1 for reference as well (no XGS-PON based plan yet)
https://www.m1.com.sg/support/typical-speeds#accordion-6bf321f535-item-99295effa4

Fibre Broadband Typical Download Speed Range

Theoretical Speed	Typical Speed Range*
1Gbps	895.4 – 902.8Mbps
2.5Gbps	2084.0 – 2267.4Mbps

One other thing to note from Simba - https://support.simba.sg/hc/en-us/a...ocal-Download-Speed-of-SIMBA-10Gbps-Broadband

"Note however that based on NLT’s standard topology for the provision of standard Residential GPON services, there is a 24:1 split ratio for each port. This means that a single 10Gbps port on SIMBA’s equipment is shared by up to 24 users. SIMBA deploys a “fair-queue” scheme that ensures no single user can monopolize the available bandwidth; resources are shared equally among the actively connected users. Therefore, the theoretical lowest speed at any time could be as low as 10Gbps / 24 = approximately 400Mbps."

This probably also apply to other Telco using GPON services.

 

[xiaofan]

One other thing to note from Simba - https://support.simba.sg/hc/en-us/a...ocal-Download-Speed-of-SIMBA-10Gbps-Broadband

"Note however that based on NLT’s standard topology for the provision of standard Residential GPON services, there is a 24:1 split ratio for each port. This means that a single 10Gbps port on SIMBA’s equipment is shared by up to 24 users. SIMBA deploys a “fair-queue” scheme that ensures no single user can monopolize the available bandwidth; resources are shared equally among the actively connected users. Therefore, the theoretical lowest speed at any time could be as low as 10Gbps / 24 = approximately 400Mbps."

This probably also apply to other Telco using GPON services.

Very good point about the split ratio. But in reality that should not happen since it wil be very rare for even two users to carry out SpeedTest at the same time.

It is good that SIMBA has published the data.
https://support.simba.sg/hc/en-us/a...ocal-Download-Speed-of-SIMBA-10Gbps-Broadband

The Typical Maximum Local Download Speed of our 10Gbps Broadband plan is between 6.5Gbps to 8.1Gbps.

This typical local download speed range is the general speed you will likely experience using a direct wired LAN connection to the ONT. A CAT 6 cable (or better) and a computer capable of saturating a 10Gbps ethernet port is required to achieve the typical speed for a 10Gbps plan.

The typical local download speeds above were obtained from a sampling of users who have purchased the Eero Max 7 router from us. The Eero router provides statistics of bandwidth utilization and maximum speeds achieved based on real traffic towards speed test servers located locally.

 

[xiaofan]

Viewquest has also updated their website to publish the typical speed data.

Viewquest
https://viewqwest.com/sg/residential/faq/about-viewqwest-fibre-broadband/

Home Broadband Plans	Local Typical Download Speed
1Gbps and 2.5 Gbps Home Broadband	110.4Mbps to 926.5Mbps
VQ III (3Gbps Home Broadband)	2957.46Mbps to 2977.69Mbps
VQ V (5Gbps Home Broadband)	4819.82Mbps to 4859.56Mbps
VQ x (10Gbps Home Broadband)	7278.61Mbps to 8156.99Mbps

 

[xiaofan]

Consolidated typical speed data here:
https://forums.hardwarezone.com.sg/...home-networking.6653421/page-7#post-153974468

 

[xtemujin]

It is under the

https://simba.sg/broadband#terms

Terms and Condition

https://simba.sg/static/media/fbb/assets/FBBTerms.pdf

7. Term

7.1. The Services shall commence when the Customer’s Registration Form is accepted and scheduled for activation/installation by NLT, and shall have a minimum contract period of 360 days from the Service Activation Date (“Minimum Contract Period”), unless terminated in accordance with the Terms and Conditions herein. For the purposes of these Terms and Conditions, the Service Activation Date shall be 1 day after the installation of the FTP by NLT.

I signed up for the SIMBA BB 2.5G plan in March 2024, opting for what I thought was a 3-month plan. However, when I requested to terminate my service today, support informed me that my plan is actually a 1-year contract, and the 3-month term only refers to the payment cycle. Can someone here confirm if this is correct? Also, I never received a contract during the signup process, unlike what other service providers typically do.

 

[xiaofan]

It is under the

https://simba.sg/broadband#terms

Terms and Condition

https://simba.sg/static/media/fbb/assets/FBBTerms.pdf

I remember that there were early reports that SIMBA did not put up detailed terms and conditions up in the website during the initial launch of 2.5Gbps plan at S$21.80 per month. On the other hand, I did remember that I saw 360 days mentioned as well, not 3 month. The main missing info was the pricing after 360 days previously.

The early batch of SIMBA 2.5Gbps users were not so happy as they paid for the NLT charges and ONT charges, even if the monthly price was lower --> the total monthly cost is actually higher.

I could be wrong though.

 

[morimorimori]

Including ONT and NLT is $33.96 per month 12 month old contract, vs current $32.69 w gst.

 

[ykeen]

to a consumer i pay 10gbps but get 8.2 to 8.5 only. missing 1.5gbps which is even more than the base 1gbps plan lor. anyway, may hear more complaints when more people sign up.

this is normal, even back when u subscribe 512Kbps DSL, your so call web browser download is also subjected to all the overheads.. worst, consumers think they should see 512KB/s in the download, when most are not familiar with Kbps which is the networking term, while on the application layer when you download, you are presented with KB/s .. so that doesn't help as well...

 

[ForbiddenB]

Signed up for 10gbps SIMBA broadband about 2 weeks ago, so far it's been quite disappointing:
- 10gbps plan, but I'm only getting around 600mbps up/down in speedtest, it can drop to 200mbps at certain time, never been able to achieve anything higher than 700mbps, I am using AX router on MacBook with wifi 6 capability, so I'm not sure what's the issue
- Gaming on simba is really bad, it just seems like they are not able to connect to singapore server directly, and need to route through Hong Kong etc just to reach back to singapore server, so you get very high latency 100ms+ on alot of games like mobile legend etc, previously on M1 and this was never an issue.
- CGNAT, meaning you won't be able to connect back to your own network to use as VPN etc, not a deal breaker for me but useful to have when travelling to certain countries

Regret signing up, but with the 1 year minimum contract, I got no choice but to stick with it. If they don't fix this by the contract expiration, I will definitely be porting back out to one of the big 3 telco.