Starhub UltraSpeed 3Gbps/5Gbps/10Gbps plans

[DaBaiCai]

M1 rep at NEX say cannnot.. I try ask another branch. Unclear why M1 is not possible.

It is an IMDA regulation that all service providers must provide number porting even for fixed lines. Write in to IMDA if M1 refuse to corporate.

 

[Nystalia1990]

In that user situation, it's a case of miscommunication and the user rather "act now" as opposed to deliberating over the best course of action. People often feel the need to intervene when they are caught by surprise, as oppose to wait for the process to play out and work itself out. Outcome was utterly horrible unfortunately.

To be fair, most consumers would have no idea of the processes behind it and may not have made a better decision. However if you're on this forum, it is not excusable.

Now it'll be 2 additional service orders to rectify it, disconnect the connection to SH OLT, connect it to Simba OLT. Likely to incur a fee too unless SH decides to absorb it, since it would have been SH paying NLT fees to perform it.

According to StarHub. No appointment was scheduled on their end as the order status is under pending. CSO was unable to advise further on next available appointment as the status is currently pending. Hence decided to cancel the order and went to Simba. If there are no capacity to accept appointments, do not allow consumers to choose the slots or at least have courtesy to inform rather than leaving us hanging behind. I have received order confirmation hence we are expecting them to come on the day itself. The main issue here is no appointment is scheduled.

 

[Daffy7]

They can't cope with the surge.

 

[Daffy7]

According to StarHub. No appointment was scheduled on their end as the order status is under pending. CSO was unable to advise further on next available appointment as the status is currently pending. Hence decided to cancel the order and went to Simba. If there are no capacity to accept appointments, do not allow consumers to choose the slots or at least have courtesy to inform rather than leaving us hanging behind. I have received order confirmation hence we are expecting them to come on the day itself. The main issue here is no appointment is scheduled.

Same explanation this morning. I'm still not getting a reply when they coming. Took leave for this. Very pissed

 

[EliNehe]

Technician told you 5Gbps plan has the most complaints. Did you ask said technician if 5Gbps plan was the most picked up?

Compared to the 1 and 2Gbps plans, these plans are in their infancy. Teething issues are expected. ONR is basically a one-stop service from Starhub to novice customers. Hence more issues.

Is Starhub offering you an ONT 5Gbps plan ($29.55) with a TP-Link EX510 ($4 x 24 months)? If so, decline their EX510 e-waste and request for a TP-Link HB710 router. They should have similar installment plan of $8 x 24 months or $192 cash & carry. This way you'll have a more enjoyable time with your internet. Don't let Starhub pass on e-waste to you while you pay them for it.


It's Christmas, a public holiday. Nothing ridiculous, just simple administrative error. Merry Christmas.

Hi, is the TPLink EX 510 bad?

Do u mean it does not route well or it's serviceable but lacklustre when compared to HB710 it's not as good?

It's WiFi 6.whereas HB 710 is WiFi 7-- that's what u mean by being not as gd?

The $29.55 plan is with ONR; $33.55 the s for ONT.

 

[Henry Ng]

Hi,

Am thinking of switching to 5gbps plan as well at $33.55 (with ont TPLinkEX510). Offered by SH retention team.

Would like to know if anyone here uses this plan and how so far

Or even the one plan at $29.55. How is the plan so far. Have u needed to call for technical assistance?

Am a basic user of the internet (browsing, email word processing, some vid conferencing, movies).

Upgrading from 1gbps cos modem 10 yr's old and SH says server no longer hosting this modem (whatever tt means).

Do not take with EX510 as it can not support such 5Gbps speed via LAN as the WAN is only 1Gbps WAN.

 

[sglandscape]

According to StarHub. No appointment was scheduled on their end as the order status is under pending. CSO was unable to advise further on next available appointment as the status is currently pending. Hence decided to cancel the order and went to Simba. If there are no capacity to accept appointments, do not allow consumers to choose the slots or at least have courtesy to inform rather than leaving us hanging behind. I have received order confirmation hence we are expecting them to come on the day itself. The main issue here is no appointment is scheduled.

Did you sign up via the link online to get the 29.55? Not trying to defend SH, but it's quite a hit/miss when signing up with the secret link, and to get confirmation best to call 1630 to confirm (or they manually input it for you).

Trying to understand better so others thinking to use the secret link can avoid some of this hiccups.

 

[Henry Ng]

I just got a call from starhub 1633 to confirm installation appointment (third attempt to connect). So they do work on xmas day. A previous installation attempt happened on a sunday too.

Had received many calls to confirm and update rectification status, though sometimes the staff dont know what is going on. 3 attempts to connect is not good.

So overall starhub's service has some hits, some misses.

Ask for compensation like what I did as they wasted your time during weekend. They can offer bill rebrate.

 

[XiaoFu99]

Hi all, I just signed up the promo $29.55 plan (ONT) + $2.14 landline on Sunday at Nex. I currently on M1 Fibre Plan with Home Tel included. I have planned to transfer my home tel. over to Starhub and was advised by the Starhub Rep that I proceed with my sign-up with a new home number first. Next, I have to go to M1 to debundle the internet and home tel. separately so I can transfer the home tel. I did as advised but after which I went to M1, I was told it is not possible to debundle from home tel. to port out.

Does anyone have experience on this? I did choose my favourite new number at Starhub as a precaution that I have to loose the current home number. But if it is doable, then I would not mind to do it too.

Have scheduled the set-up by Starhub on 4 Jan 2025.

If you find out how to port M1 digital voice over to Starhub, do share with us! I'm in a similar situation but yet to pull the trigger.

I assumed to be of similar to mobile phone number, as long as you don't terminate your existing plan with M1 & contract-less, Starhub will trigger the porting on your behalf without any intervention from your end. But based on your sharing, it doesn't seems to be the case.

 

[Henry Ng]

Did you sign up via the link online to get the 29.55? Not trying to defend SH, but it's quite a hit/miss when signing up with the secret link, and to get confirmation best to call 1630 to confirm (or they manually input it for you).

Trying to understand better so others thinking to use the secret link can avoid some of this hiccups.

True, just need to read those who reported here.

 

[Henry Ng]

If you find out how to port M1 digital voice over to Starhub, do share with us! I'm in a similar situation but yet to pull the trigger.

I assumed to be of similar to mobile phone number, as long as you don't terminate your existing plan with M1 & contract-less, Starhub will trigger the porting on your behalf without any intervention from your end. But based on your sharing, it doesn't seems to be the case.

Just need to call both side just in case it is screwed up.

 

[sglandscape]

True, just need to read those who reported here.

Have successfully signed up with no issues, following the helpful advice of people here.

Did the secret link sign up, called 1630 to confirm, and found out system says pending because cannot choose appointment online since NLT slot needs to be done manually (never done XGS PON activation before for the second port).

The sales person helped to key the order manually, set up two appointments and that was all. SH sent multiple SMSes to comfirm both appointments, and came within the assigned time slot.

 

[EliNehe]

Simple admin error? Previous guy had his appointment on 24 Dec also admin error? Starhub didn't bother to even inform.

Hi, by TO PLink EX510 being inferior, what do u mean exactly?
That it's prone to glitches? Or it's wifi6 compared to HB710 which is wifi7, so not future-proofed?

Am I right to say that the complaints about 5gbps LIKELY come from the ONR? Would an ONT be significantly better?

 

[EliNehe]

Do not take with EX510 as it can not support such 5Gbps speed via LAN as the WAN is only 1Gbps WAN.

Huh?? Then it's offered for ...stock clearing? Damaging own reputation??

Can I break it down in simpler terms -- " it can not support such 5Gbps speed via LAN as the WAN is only 1Gbps WAN."

My brain not tech inclined...just a lil bit in tune.

 

[sglandscape]

Hi, by TO PLink EX510 being inferior, what do u mean exactly?
That it's prone to glitches? Or it's wifi6 compared to HB710 which is wifi7, so not future-proofed?

Am I right to say that the complaints about 5gbps LIKELY come from the ONR? Would an ONT be significantly better?

Would suggest to take the effort to at least read the previous pages and posts, also the thread that xiaofan has discussed multiple times on the pros and cons, and the suggestion for budget friendly 10Gbe devices you could get.

Creating multiple threads, asking the same questions, and in a non specific manner would not help you make a decision if this plan is the right one for you.

 

[Henry Ng]

Same explanation this morning. I'm still not getting a reply when they coming. Took leave for this. Very pissed

write email to complain la.

 

[EliNehe]

Would suggest to take the effort to at least read the previous pages and posts, also the thread that xiaofan has discussed multiple times on the pros and cons, and the suggestion for budget friendly 10Gbe devices you could get.

Creating multiple threads, asking the same questions, and in a non specific manner would not help you make a decision if this plan is the right one for you.

My apologies, am very new to the tech world and this forum. Really need a lot of help even in understanding much of the threads I access,

I have no one to help me at home so I will try my best to understand tho earlier threads.

Can I trouble u to nevertheless repeat/summarise some of the router's issues???

 

[Henry Ng]

Huh?? Then it's offered for ...stock clearing? Damaging own reputation??

Can I break it down in simpler terms -- " it can not support such 5Gbps speed via LAN as the WAN is only 1Gbps WAN."

My brain not tech inclined...just a lil bit in tune.

Yes, you can search the router specs with a simple google search. Already mentioned earlier here. See this > https://www.tp-link.com/sg/service-provider/wifi-router/ex510/#specifications

 

[Henry Ng]

Same explanation this morning. I'm still not getting a reply when they coming. Took leave for this. Very pissed

May be too many signed up so they can not manage. just need to complain via email and call them. They compensated me with bill rebate for my ONR upgrade to TP-Link 810.

 

[cstanhwz]

For those new customer (not existing StarHub customer) who sign up using the secret link, it is better to call StarHub to check if the date you have chosen is confirmed. Nearer the date, call again to double confirm. At the same time, do check with the StarHub CS if your contact number in their records is correct.

And the links are for new sign up. Existing StarHub customer don’t bother with the link as it will not work. Either call StarHub or WA Selina (contact a number of pages back) for assistance instead.

Good luck! And Merry Christmas to all!