Starhub UltraSpeed 3Gbps/5Gbps/10Gbps plans

[xiaofan]

filtering DNS like Cloudflare Family DNS is slow. Starhub DNS for 10Gbps is very stable.

How do you know the Cloudflare Family DNS is slow? Please show the test results versus Starhub DNS server.

 

[xiaofan]

Testing of TP-Link EX510 (free router for the S$30.37 Starhub 5Gbps recontract offer, if you choose the ONT option). I say it is a lousy router mainly because it is only with 1G WAN port and LAN ports, really not a good one to use with 5Gbps plan. If got free HB410 (S$120 from Starhub, dual 2.5G ports, dual band BE6500) is at least much better. Free HB710 (S$192 from Stathub, dual 10G ports, triband BE18000) will be superb.

Use cases for TP-Link EX510 -->
1) as the main router for Starhub 5Gbps plan (ONT option), not recommended. It is better to go with ONR option (Nokia AX6000 XGS-PON ONR + Nokia Beacon 2). FW feature is decent though, pretty similar to HB710.
2) as an AP if you have better router as the main router.
3) as an EasyMesh mesh node for EB810v or HB710, Ethernet backhaul is recommended in this case.

BTW, I have not tested AX3000 grade low end router for a while (last one was Xiaomi AX3000T (and mainly using OpenWRT), then previously Huawei AX3 Quad Core local version and Huawei AX3 Pro China version).

Wireless client:
Acer Swift 3 early 2021 model (Intel Core i5-1135G7 CPU, 16GB/512GB, Intel AX201 WiFi 6 adapter).

1) 3m distance -- decent speed for an AX3000 grade router.
Take note Wireless Internet speed will be limited by the 1Gbps WAN port.

PS C:\work\speedtest\ookla-speedtest-1.2.0-win64> .\speedtest.exe -s 13623

   Speedtest by Ookla

      Server: Singtel - Singapore (id: 13623)
         ISP: Singtel Fibre
Idle Latency:     3.46 ms   (jitter: 0.23ms, low: 3.26ms, high: 3.69ms)
    Download:   860.64 Mbps (data used: 728.8 MB)
                 13.68 ms   (jitter: 5.57ms, low: 3.21ms, high: 28.64ms)
      Upload:   797.01 Mbps (data used: 471.3 MB)
                 24.83 ms   (jitter: 8.37ms, low: 7.24ms, high: 99.42ms)
 Packet Loss:     0.0%
  Result URL: https://www.speedtest.net/result/c/054b2f40-7953-4280-89c4-7a1eac8ed340

2) 8m distance with two walls -- actually pretty good, better than my expectations

PS C:\work\speedtest\ookla-speedtest-1.2.0-win64> .\speedtest.exe -s 13623

   Speedtest by Ookla

      Server: Singtel - Singapore (id: 13623)
         ISP: Singtel Fibre
Idle Latency:     3.44 ms   (jitter: 0.22ms, low: 3.24ms, high: 3.93ms)
    Download:   287.46 Mbps (data used: 364.3 MB)
                 26.68 ms   (jitter: 12.58ms, low: 4.46ms, high: 75.32ms)
      Upload:   105.33 Mbps (data used: 173.0 MB)
                424.53 ms   (jitter: 85.39ms, low: 16.23ms, high: 1149.61ms)
 Packet Loss:     0.0%
  Result URL: https://www.speedtest.net/result/c/a9842f7b-6a25-4ec8-8fc2-aaed3cf8b033

 

[Henry Ng]

How do you know the Cloudflare Family DNS is slow? Please show the test results versus Starhub DNS server.

pages load slower and can see it.

 

[petetherock]

New to this as I've just discovered the $29.5 deal.
I'm a contract ended 1Gps homehub user with google mesh and I'm ok with the 1Gpbs speed.
The CSO is willing to give me an ONT - which is the current model? No entertainment package if I refuse the ONR deal.
No additional router.

My questions
- can my google mesh gen1 work with this. I have four units on ethernet backhaul via a TP Link 24 port gigabit router
- if I wish to get better LAN speed in future, I can swop out my Google Mesh for a better Mesh network? I'm partial to google for it's simplicity...

And for those who signed, does the price remain the same even when the contract ends?
Finally I saw in the sticky above about a recontract offer is at S$30.37 per month with ONT+TP-Link EX510. is this still current? Then I might be able to retain my phone and add it to the bundle?

Thanks!

 

[windwaver]

I'm a contract ended 1Gps homehub user with google mesh and I'm ok with the 1Gpbs speed.

And for those who signed, does the price remain the same even when the contract ends?

Maybe just stick to your 1Gbps plan because it's way more than enough for most families.

I have a feeling the price will increase after contract ends.

 

[xiaofan]

Maybe just stick to your 1Gbps plan because it's way more than enough for most families.

I have a feeling the price will increase after contract ends.

The report says no increase of price, as clarified with the Starhub salesperson.

But I will say no need to worry about two years later, as the effective price will go down for 5Gbps/10Gbps Fibre Internet. When I say effective price, that factors in the price of the bundled router.

For example, M1 6Gbps for new users is at S$34.90 per month, sounds more expensive than S$29.55 per month for Starhub 5Gbps. But M1 gives free TP-Link Archer BE805 which has a resale value of about S$300 (going down though). Even if we calculate using S$240 as the value of the router, the effective price is only at S$24.90 per month for the no-frills M1 6Gbps plan.

 

[xiaofan]

New to this as I've just discovered the $29.5 deal.
I'm a contract ended 1Gps homehub user with google mesh and I'm ok with the 1Gpbs speed.
The CSO is willing to give me an ONT - which is the current model? No entertainment package if I refuse the ONR deal.
No additional router.

My questions
- can my google mesh gen1 work with this. I have four units on ethernet backhaul via a TP Link 24 port gigabit router
- if I wish to get better LAN speed in future, I can swop out my Google Mesh for a better Mesh network? I'm partial to google for it's simplicity...

And for those who signed, does the price remain the same even when the contract ends?
Finally I saw in the sticky above about a recontract offer is at S$30.37 per month with ONT+TP-Link EX510. is this still current? Then I might be able to retain my phone and add it to the bundle?

Thanks!

You need to talk to Starhub to see if they can give you the S$30.37 per month recontract offer, that is of less hassle. Digital voice number will remain but chargeable at S$2.14 per month.

S$29.55 per month promotion is technically for new users but Starhub allows existing users to sign up as new user. Talk to them to make sure they can port your old digital voice number to the new 5Gbps plan.

Your Google Mesh will still work even though I think it is the worst mesh solution in terms of all the limitations. Just my personal opinion though and you can ignore my opinion.

Yes they are many better mesh solutions out there, way better than the Google.

As for the price, there are different interpretations. Some have clarified with Starhub and they say the price will remain the same. Personally I do not think this is a real issue though as the effective price will go down two years later.

 

[petetherock]

Thanks bro, much appreciated
I know the limitations of Google Mesh G1, but if it isn't broken, I'll stick with it.
I even have some unopened Nests to add to it, haha
I'll maybe push for the free router, but the $30 recontract sounds more simple, haha

 

[xiaofan]

Thanks bro, much appreciated
I know the limitations of Google Mesh G1, but if it isn't broken, I'll stick with it.
I even have some unopened Nests to add to it, haha
I'll maybe push for the free router, but the $30 recontract sounds more simple, haha

Indeed, no issues to stick to the Google Mesh Gen 1.

Make sure you choose the ONT option and not ONR option no matter for S$29.55 offer or S$30.37 recontract offer. Google mesh does not work in bridge mode so that will be a big problem to go with ONR. The main Google router will work in bridge mode but then mesh will no longer work.

And I stayed on my 500Mbps plan and not to sign up the S$29.55 per month plan because I am lazy and do not want the hassle of signing up as a new user (in fact not so much hassle for me because I do not use digital voice). Once they offered me the recontract offer at S$30.37, I happily upgraded (signed on 23 Jan 2025, installed on 22 Feb 2025), ONT option with free TP-Link EX510. I do not use the EX510 but rather use HB710 (bought at S$192 from Starhub shop previously) as the main router.

 

[mantians]

Normally no issue, when there is an issue (Starhub DNS servers are known to have issues from time to time based on past reports), then you will lose Internet connection.

The default DNS settings I saw on the router connected to Starhub ONT are 172.17.5.68 and 172.17.5.4. Seems to be different IP from previous 500mbps plan.

 

[zzxxzzxx]

Had a WA message from StarHub for 5gbps plan.

Exclusive *5Gbps* Broadband Deal at *$29.55/month* just for you!

Hello ,

Upgrade to 5Gbps Broadband now at only $29.55/month (U.P. $68.53/mth)! This special offer includes:
• 2 WiFi 6 routers for better coverage
• 3 months of Amazon Prime
• Installation, activation & consultation by our technical experts

Experience enhanced bandwidth, lower latency, and wider coverage on StarHub's UltraSpeed network.

Hurry, sign up for this limited time offer now!

Got a call back and opted for the ONR version.
Needed to get promo as a new account/user. And not for recontract.

But I didn’t make new account/email.
The CSO just asked if my other fibre point is ready.
They will install on the empty fibre point and port over my DV.
Once that is done, can cancel current 1Gbps line and return the ONT.

 

[petetherock]

Is there a physical location limitation ? eg some places can't sign up to 5 Gbps? I tried to recontract online, but it was blanked out..
Haven't seen that promo for recontract with free router though..

 

[xiaofan]

Is there a physical location limitation ? eg some places can't sign up to 5 Gbps? I tried to recontract online, but it was blanked out..
Haven't seen that promo for recontract with free router though..

That is one of the main hassles for the S$29.55 per month offer --> which is meant for new users. Many existing users were facing issues to sign up online. They may have to create a new account to sign up. Or use your family member's email to sign up. Easier is to go to the shop.

The other minor hassle is that you may need one NLT appointment since it is considered as a new sign-up.

Last time I did not want to go for the S$29.55 Starhub 5Gbps offer earlier because of reading all the issues of signing-up online and other issues. Luckily I got the S$30.37 offer later.

 

[petetherock]

No link available for the $30 recontract, I guess I need to call their CSO... hopefully press for a free router haha

 

[xiaofan]

No link available for the $30 recontract, I guess I need to call their CSO... hopefully press for a free router haha

Yes, you have to call the CSO.

TP-Link EX510 is not that good as it has only 1Gbps WAN/LAN ports. Resale value is also pretty low. But why not if you can get it for free. Good thing that it can be used as a mesh node for EB810v/HB710/HB410.

 

[petetherock]

Yes, you have to call the CSO.

TP-Link EX510 is not that good as it has only 1Gbps WAN/LAN ports. Resale value is also pretty low. But why not if you can get it for free. Good thing that it can be used as a mesh node for EB810v/HB710/HB410.

1Gbps is ok because I'm on Google Mesh G1, haha
Now I have to study how to add a Nest Router to my G1, I have one Nest Router and a Node new haha

 

[jase07]

1Gbps is ok because I'm on Google Mesh G1, haha
Now I have to study how to add a Nest Router to my G1, I have one Nest Router and a Node new haha

this is the issue with starhub, they don't treat all customers the same... U call the CSO and let them know u know about the $30 recontract deal and u want it. They will try to cut you like a carrot first and insist cannot and all. U ask them to apply with their supervisor if not u consider jumping ship to M1 or other colours.

 

[joeidle1]

Hi guys,

Just installed the Starhub 5gbps ONT today. Setup is 810 + 710 mesh (with no wire backhaul).

I would very much prefer to just have 1 network name (MLO network).

However, under wifi setting on the Aginet app, it does not allow me to off the 2.4, 5 and 6ghz network name.

Any way i can just have 1 network name with all the 3 bands 2.4, 5 and 6ghz?

TIA!

 

[xiaofan]

Hi guys,

Just installed the Starhub 5gbps ONT today. Setup is 810 + 710 mesh (with no wire backhaul).

I would very much prefer to just have 1 network name (MLO network).

However, under wifi setting on the Aginet app, it does not allow me to off the 2.4, 5 and 6ghz network name.

Any way i can just have 1 network name with all the 3 bands 2.4, 5 and 6ghz?

TIA!

No, I do not think you can do that. You can probably disable MLO and combine 2.4GHz+5GHz, in that case, you will have two SSIDs, one for 2.4GHz+5GHz combined, the other is 6GHz. But my recommendation will be to keep all 4 SSIDs.

Basically I do not think TP-Link EasyMesh supports MLO as a backhaul, so it is not possible to use only MLO SSID in your case.

 

[joeidle1]

Yea i realised, there's no MLO for the secondary mesh (710).

Feels kana cheated. Means now if i want to have nice mesh on my devices, i need to connect to the 6g network right. Cause being on the MLO network does not move my device to the other node when i go to the other rooms.

Oh my god.

No, I do not think you can do that. You can probably disable MLO and combine 2.4GHz+5GHz, in that case, you will have two SSIDs, one for 2.4GHz+5GHz combined, the other is 6GHz. But my recommendation will be to keep all 4 SSIDs.

Basically I do not think TP-Link EasyMesh supports MLO as a backhaul, so it is not possible to use only MLO SSID in your case.