Those who use digital lock lip lai

HZYiLong

Supremacy Member
Joined
Sep 10, 2007
Messages
8,091
Reaction score
319
Anyone experienced Philips 5100K automatic factory reset by itself?

I was having my lunch, suddenly heard: “Verification failed *ding dong* auto-relock mode”

Checked doorbell video history, no one was there. Then went to the Philips EasyKey app, every PIN codes, access card, and fingerprints was wiped away.

Battery changed recently, it wasn’t a battery issue.

This is my 3rd time experiencing such, really had no idea what’s going on.

Really can’t recommend Philips to anyone at this moment.
 

TMBagain

Senior Member
Joined
Apr 1, 2021
Messages
711
Reaction score
477
Anyone experienced Philips 5100K automatic factory reset by itself?

I was having my lunch, suddenly heard: “Verification failed *ding dong* auto-relock mode”

Checked doorbell video history, no one was there. Then went to the Philips EasyKey app, every PIN codes, access card, and fingerprints was wiped away.

Battery changed recently, it wasn’t a battery issue.

This is my 3rd time experiencing such, really had no idea what’s going on.

Really can’t recommend Philips to anyone at this moment.
I like to think it is faulty electronics - when the symptoms just do not fall into a clearer single (logical) category. It could be due a battery liquid leak or just a "worn out" component that throws out these disparate symptoms. As only the vendor know the statistics behind such symptoms, the outcome is much dictated by what the vendor prefers to do (replace circuit board or new lock). Calling the vendor is the next and only actionable thing, in my opinion based on the symptoms described.

While the other side (other brands and models) may always look greener when we have an issue with the current brand, it is hard to generalize based on a single unit of a brand lock. This is where one has to consider the vendor responsiveness (sometimes we just want to know some information). I tend to stick to brands that actually make their own locks for more accountability in product design and quality. I then chose a model that is not at the bottom end of the brand (because brand values are a little dilute at the bottom rung). Then I look for a responsive local vendor. Those three factors, in my opinion, could help one triangulate to a particular brand and lock model.
 
Last edited:

HZYiLong

Supremacy Member
Joined
Sep 10, 2007
Messages
8,091
Reaction score
319
I like to think it is faulty electronics - when the symptoms just do not fall into a clearer single (logical) category. It could be due a battery liquid leak or just a "worn out" component that throws out these disparate symptoms. As only the vendor know the statistics behind such symptoms, the outcome is much dictated by what the vendor prefers to do (replace circuit board or new lock). Calling the vendor is the next and only actionable thing, in my opinion based on the symptoms described.

While the other side (other brands and models) may always look greener when we have an issue with the current brand, it is hard to generalize based on a single unit of a brand lock. This is where one has to consider the vendor responsiveness (sometimes we just want to know some information). I tend to stick to brands that actually make their own locks for more accountability in product design and quality. I then chose a model that is not at the bottom end of the brand (because brand values are a little dilute at the bottom rung). Then I look for a responsive local vendor. Those three factors, in my opinion, could help one triangulate to a particular brand and lock model.

PS. This lock model seems to be old but still be sold. Perhaps the gate lock product line has not been refreshed (very challenging in a small market by a "big brand"). That could be a good thing, maybe the parts are still available and these parts are rather low cost relative to labour/time, but it still depends on vendor's choice of pricing parts.
The new distributor is also unresponsive, despite being contacted via their emergency hotline. A week after my sister contacted them, there is still no technician coming over to check.

And guess what, now my Philips 5100K has also developed an issue and is unable to lock or unlock. When trying to lock it, the voice prompt says “door is not locked,” followed by an alarm (dey-dey-dey) that continues indefinitely unless the battery is removed. The same thing happens when trying to unlock the door, the same alarm goes off.

Two Philips 5100K units have malfunctioned in a row. My sister’s unit is not even 2 years old since installation, and mine is 3 years and 6 months old.

Again, even with new distributor backing Philips EasyKey digital locks, I don’t think I would recommend to anyone after experiencing their current customer service. 👎🏻
 

cstanhwz

Master Member
Joined
Dec 31, 2005
Messages
3,350
Reaction score
239
Sometimes I think it is better not to get those too high tech or too many features door lock.

Internet access one I fear the most, especially when I heard a certain brand manufacturer remotely auto lock the locks in SG after a dispute with the SG distributor.

Think will just get a more basic replacement model and not enable internet access for it despite being a good feature.
 

Rubbishtalk

Junior Member
Joined
Mar 15, 2018
Messages
7
Reaction score
0
Hi everyone, I’ve read through the comments and recommendations in this thread and I’m looking to get a digital lock for my resale hdb. I’ve shortlist 2 brands - Lockin and Solity.

I’m looking at digtial locks with facial recognition, fingerprint and in sync locks (meaning when the main gate is unlocked, the wooden door will be unlocked as well), after sales support is important as well.

I’ve shortlisted 2 models and the prices are pretty similar.

1) Solity G1 bundle
(Disadvantage is this don’t have door viewer while Lockin has it)

2) Lockin V5 Max / latest model S6 max + Lockin v3 gate bundle

I would like to check if anyone have any reviews of this 2 brands / models in particular?

I’ve also noticed that Interlock sells these 2 brands but base on their website they don’t seem to have any showrooms. Have anyone purchased locks from Interlock and how is their service?

Thank you all in advance!
 
Last edited:

sansanjikikut

Master Member
Joined
Sep 26, 2015
Messages
2,872
Reaction score
115
anyone has any resource on how to configure dual unlock for aqara u100 (gate) and aqara a100/d100/d200i (door)? and can use g410 or m3 as a hub for the dual unlock automation?
 

TMBagain

Senior Member
Joined
Apr 1, 2021
Messages
711
Reaction score
477
Hi everyone, I’ve read through the comments and recommendations in this thread and I’m looking to get a digital lock for my resale hdb. I’ve shortlist 2 brands - Lockin and Solity.

The two brands would be my suggestions as well for a good starting point. They are more accountable, being the manufacturers themselves (as opposed to a re-labeling exercise of existing lock models made through an ODM arrangement with a distant party and company). I like Solity for the Korean practicality (keep it simple! mostly) and Lockin (for that Chinese supply chain and manufacturing prowess).

--Origin--
Lockin originates from China, and Solity from Korea.

You should be aware of their country of origin because the locks reflect the consumer buying patterns of that market, which dictates the design philosophy and features. The Singapore market is not big enough to drive a Singapore centric design, so we accept them (the locks, as they are). The exception being the gate digital locks, where there had been more localisation efforts in design, out of necessity (because they are unique to Singapore, and local vendors need to differentiate), but I can imagine it is a struggle to high volume production, support any ground up designs, innovate and more refresh cycles. I can understand why some gate lock models has been around forever. Accept them as they are if you need a gate. I don't like gate locks for what they are but there are users who need them as they view the gate being the primary secure entrance (as they leave door open regularly).

--App - -
Lockin (and for that matter Aqara) are Internet centric lock (should I say "cloud and mobile app dependent").

Solity locks is layered with a mobile app but can be app independent except for some functions.

While I like the notion of keeping things more discrete, less integrated and hence more replaceable ( that means no sync, no cloud), it should not stop me from getting a lock that meets other requirements.

-- bells and whistles --
Chinese origin electronics (especially the higher end models) can be full of bells and whistles. After all, competition in China is cut-throat in a country that is the electronics supply chain for the world. Flaunt it when you can. Korean locks can be relatively and markedly more down to earth, for good or for worse. For example, the Korean regulation forbids rechargeables batteries on the door lock (until recently) whereas almost every new Chinese lock design is moving towards rechargeables out of necessity because the design has a function overload (if you will, an Object Oriented programming terminology).

Door drill holes pattern would lean towards country specific, and then a similar lock model or models in the same range. Replacing an old digital lock may require an awareness of the country of origin, if you prefer less drilling of additional holes.

I’m looking at digtial locks with facial recognition, fingerprint and in sync locks (meaning when the main gate is unlocked, the wooden door will be unlocked as well), after sales support is important as well.

I’ve shortlisted 2 models and the prices are pretty similar.

1) Solity G1 bundle
(Disadvantage is this don’t have door viewer while Lockin has it)

2) Lockin V5 Max / latest model S6 max + Lockin v3 gate bundle

I would like to check if anyone have any reviews of this 2 brands / models in particular?

While I may update this later ( I am traveling), I would say the major distinctions between the two from what I had gathered over time. The rest can chip in to correct or add.

. Solity G1 is a mortise gate lock whereas Lockin V3 which is a rim lock, look at my past posts if I don't update this description further on the perceived physical intrusion risks between these two. The door lock (GEA1000k sth) that is usually bundled with the G1, is a dressed down (ie very basic) door lock, for good or for worse. This may address some forrumers' grouses that a sophisticated door lock model is unnecessary since the gate is the primary entrance and the door unlocks with the gate with the sync feature.

. Lockin (being Chinese origin) may have more bells and whistles (especially in the handle to upper end models) than you will ever likely to use or care for. The V3 is biometrics rich so you may need only a simple door lock on the door that syncs with V3. However, the irrational buyer in us may go for all the extra functions in the V5, for the feel-good factor.

(*S6 Max is not one better than V5 Max despite the numeral increase).

. For home automation, Solity goes the Matter route, and Lockin the Mijia route.

I’ve also noticed that Interlock sells these 2 brands but base on their website they don’t seem to have any showrooms. Have anyone purchased locks from Interlock and how is their service?
Interlock as a vendor is fine, based on my interactions with them over the years, across multiple purchases (for myself and my relatives / parents places). I call them sometimes just to help check some details; they are more willing to share than other vendors eg. the "grommet" for V5 Max that I learnt from another forumer just a few posts up. For details, always contact the technical sales / support if you can get to them. This rule of thumb applies to most vendors.

FWIW, I noticed Interlock has recently introduced locks under their own label Mercury. The Chinese industry may have reached the point where feature wise, one could pay less to get the functionality, but without the price premium associated with notable brands. See if you can engage them to give you a feel of where this Mercury brand sits in terms of Lockin and Solity. From what I gathered on their website, the locks are of Chinese origin, (the rather innovative and advanced palm vein recognition is a giveaway).

--Summary--

If you think the gate lock should be the sturdiest from physical breakins, then I think the Solity's G1 mortise lock is clearly designed with that in mind. If you get the bundle, the concentration of value is on the gate. The door lock is a prop but does the job. If you like or comfortable with a mobile phone centric approach (though I understand there two separate apps for the gate and door), and good construction overall, then the Lockin. While I admire the Lockin V3 and V5 Max on paper, the practical me may end up choosing the Solity. For transparency, I use a Lockin S30 Pro from Interlock and very pleased with the lock, and I have no use for a gate lock.
 
Last edited:

hellomeister

Member
Joined
Apr 2, 2016
Messages
165
Reaction score
12
How does brands like Yale/Philips compare to (new to me) brands like Solity, Lockin? I remember seeing somewhere Samsung and Philips have this 2 as their sub-brands or ODMs?.

Is it purely a matter of pricing since the likes of Yale and Philips do have their established history.
Perhaps innovative or 1st to market features play a part for the pure lock brands?
 
Joined
Apr 19, 2018
Messages
490
Reaction score
43
I'm using lockin s30 pro now for my main door and metal gate never lock for very long.

Planning to change metal gate to privacy type (https://magworks.sg/products/hdb-metal-gate-sh025).

Considering to add a digital gate lock cause i can't see the outside with this gate. I understand S30 Pro got no digital lock compatible for auto sync unlock. Anyone got nice gate lock to recommend?

I looked at Lockin V3 looks good since can just unlock with facial recognition. In the future want upgrade S30 Pro then can sync with newer lock. Trying to explore more options.
 

ZhuTou!

High Supremacy Member
Joined
Oct 6, 2008
Messages
36,554
Reaction score
910
Anyone using lockin x9? How is it?

I wanna get the s5/v5 bundle but both battery need to charge. Tbh i think quite troublesome and replacement battery should be not cheap. X9 is the only model using alkaline now. At least i just need to charge for the gate still acceptable.

Solity g1 bundle is fine as well but i like the palm recognition for lockin. Its good for old ppl. The only thing i dont like is the solity door lock is far too simple. Only have pin function.
 

TMBagain

Senior Member
Joined
Apr 1, 2021
Messages
711
Reaction score
477
Planning to change metal gate to privacy type (https://magworks.sg/products/hdb-metal-gate-sh025).

Considering to add a digital gate lock cause i can't see the outside with this gate. I understand S30 Pro got no digital lock compatible for auto sync unlock. Anyone got nice gate lock to recommend?
I don't understand the cause (can't see outside) and effect (install a digital gate lock). Is there an unstated lock feature requirement in there?

In any case, I would suggest, as a second choice, the Solity G1 with face recognition, for a real sturdy gate lock. See past posts. However, palm vein is Chinese in origin so you may not find in the Korean side. Solity is of Korean origin.

I felt that all other known brands are less developed (build quality , biometrics) in the gate lock space.
 
Last edited:

Azrithegreat

Junior Member
Joined
Jul 28, 2013
Messages
6
Reaction score
0
So i had the best New Year’s eve yesterday.

My Philips Easykey 5100 Gatelock just died on us while we were outside. No prompts on low battery (Both via app and announcements) which they usually have.

Used a powerbank to provide emergency power and it still didnt work. Seems like the motherboard died suddenly..

And since i was using a pet-friendly gate, locksmith has to drill through the lock. So now i’m spending the PH trying to figure out a replacement lock for both the gate and the door.
 

LWZ

High Supremacy Member
Joined
Jul 9, 2016
Messages
37,382
Reaction score
14,171
So i had the best New Year’s eve yesterday.

My Philips Easykey 5100 Gatelock just died on us while we were outside. No prompts on low battery (Both via app and announcements) which they usually have.

Used a powerbank to provide emergency power and it still didnt work. Seems like the motherboard died suddenly..

And since i was using a pet-friendly gate, locksmith has to drill through the lock. So now i’m spending the PH trying to figure out a replacement lock for both the gate and the door.
alamak, so y'all were stuck outside until the locksmith came ??
 

ZhuTou!

High Supremacy Member
Joined
Oct 6, 2008
Messages
36,554
Reaction score
910
So i had the best New Year’s eve yesterday.

My Philips Easykey 5100 Gatelock just died on us while we were outside. No prompts on low battery (Both via app and announcements) which they usually have.

Used a powerbank to provide emergency power and it still didnt work. Seems like the motherboard died suddenly..

And since i was using a pet-friendly gate, locksmith has to drill through the lock. So now i’m spending the PH trying to figure out a replacement lock for both the gate and the door.
No key?
 

Azrithegreat

Junior Member
Joined
Jul 28, 2013
Messages
6
Reaction score
0
Take this with a pinch of salt.

The locksmith did make a passing comment after seeing our lock. According to him, he recently has seen an increase in Philips lock suddenly just dying.

Again, i have no way of verifying and neither did it come to my mind to verify this information with him. But im just sharing what the locksmith shared.
 

ZhuTou!

High Supremacy Member
Joined
Oct 6, 2008
Messages
36,554
Reaction score
910
Unfortunately no.

And because ours is a pet gate, there was no way for us to slip our hand through the gate as the space between the bars were less than 4cm, insert the manual key in, and manually unlock it..
In that case i suggest u dont use digital lock on gate since your hand cannot go through. Just leave it unlock. Many ppl do that and its safe enough like condo. Electronic dont last forever and will spoil anytime no matter which brand u use.
 

Xemoth

Senior Member
Joined
Feb 27, 2012
Messages
839
Reaction score
39
Just like to share my initial review with the Solity G1 + GEA1000K bundle
Bought mine through Gain City as I had deposit with them but nothing else to buy from them

Opted for the Matter module instead of the WiFi module and connected through my Apple TV Home Hub

While both locks have 2 way synchronize unlock, unlocking the G1 gate lock from Homekit does not trigger the door lock to unlock, which kind of defeats the purpose of having remote unlock...
EDIT: Turns out I was wrong, unlocking the G1 through Matter unlocks the door lock as well
The GEA1000K also does not come with any WiFi/Matter module so you can't add it to your smarthome ecosystem to unlock it separately

Anyone with a different experience please let me know, as I might have a unit that is not working as intended.
Nevertheless, I believe having the flexibility to control both locks remotely would still be ideal

While the GEA1000K supports installing a module, I think it isn't supposed to come with one installed as the description for the G1 bundle does not include Smart App as an unlocking method for the door lock, even though the description for the standalone GEA1000K includes the smart app functionality.
https://solitysmartlock.com/product/solity-gate-lock-g1-bundle/
https://solitysmartlock.com/product/solity-gea-1000k/


However, the description for the Solity G1 + GEA1000 bundle specifically includes Smart App unlocking method for both the gate and door lock.
https://solitysmartlock.com/product/solity-bundle-gea-1000-g1/

Given that the price difference between the two bundles is only $150, I would recommend future buyers to opt for the GEA1000 one instead, as it comes with more convenient unlocking methods (Fingerprint and RFID) as well as the WiFi/Matter module (which it should be included since it is explicitly stated in the bundle description)

If like me, you have gotten the bundle with the GEA1000K and would like remote unlocking for both locks, you can get an additional WiFi/Matter module from their website for $70. I however purchased the module for $40+ from a store on Shopee that seems to ship the module from Korea for around. Have not yet received the module to test, so buy at your own risk!!

EDIT: While the sync unlock works for remote unlocking, I still installed the additional module in my door lock for completeness sake, so that I can view it's status from my Matter ecosystem.
 
Last edited:
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ Forums. Forum members and moderators are responsible for their own posts. Please refer to our Community Guidelines and Standards and Terms and Conditions for more information.
Top