PC DREAMs, THE BEST LAPTOP REPAIR SHOP

[mac109]

Hi Hardwarezone members, I went through the whole registration process just so I can keep my promise to the PC Dreams repair guy that I would put in a good word for him on this forum.

I was encountering extremely random blue screens on my laptop, so I went to quite a number of repair shops in Sim Lim Square. All of them just tried using the laptop, and looked at it. To my frustration, they suggested different causes for the problem. And to be able to pin-point the exact cause, they asked me to leave the laptop with them for about a week or so, and told me there would be a minimum assessment fee of 50-100 dollars. When each of them gave this option, I would leave the shop and look for another one.

Finally, I got to the PC Dreams store and to my surprise and delight of course, the repairman did not only check my laptop by turning it on, using it, etc., but also opened it up to check the parts. All of this was part of their protocol for troubleshooting. Then he tried to remove the added RAM and tested for blue screen occurences. Apparently, this solved the problem and they didn't occur anymore. He even pointed me to the store where I can claim the warranty for the spoilt RAM and offered to put it back for me. The best thing was, when I asked him how much the charge for that was, he said it was for free.

It may have been a pretty simple job, but I praise this shop because of:

1. The very friendly and helpful repair guy and staff
2. Going an extra step to help the customer. Other shops would start charging you once they open up your computer
3. Their ability to diagnose, locate the problem, and present a solution PROPERLY. I'm sure if it wasn't the RAM, he would have gone to examine the other parts as well.

Hope this helps some of you. Cheers!

 

[BlackBear]

Well, with this, I think I'd look for PC Dream before going to my manufacturer even when my warranty has not expired. hehe.

 

[iceboy1183]

good to know SLS still have decent CS shops =)

 

[jugganotz]

They have a shop at amk also if im not wrong?

 

[krionX]

mac109, it would be helpful if you got the name of the repair person who served you.

I have a non-working XPS M1210 that I also want to be repaired.

Thanks.

 

[MrJacky]

Well there's a guy from PC Dreams registered here.

You can go thank him if you want.

 

[PC_Dreams]

Hi Hardwarezone members, I went through the whole registration process just so I can keep my promise to the PC Dreams repair guy that I would put in a good word for him on this forum.

I was encountering extremely random blue screens on my laptop, so I went to quite a number of repair shops in Sim Lim Square. All of them just tried using the laptop, and looked at it. To my frustration, they suggested different causes for the problem. And to be able to pin-point the exact cause, they asked me to leave the laptop with them for about a week or so, and told me there would be a minimum assessment fee of 50-100 dollars. When each of them gave this option, I would leave the shop and look for another one.

Finally, I got to the PC Dreams store and to my surprise and delight of course, the repairman did not only check my laptop by turning it on, using it, etc., but also opened it up to check the parts. All of this was part of their protocol for troubleshooting. Then he tried to remove the added RAM and tested for blue screen occurences. Apparently, this solved the problem and they didn't occur anymore. He even pointed me to the store where I can claim the warranty for the spoilt RAM and offered to put it back for me. The best thing was, when I asked him how much the charge for that was, he said it was for free.

It may have been a pretty simple job, but I praise this shop because of:

1. The very friendly and helpful repair guy and staff
2. Going an extra step to help the customer. Other shops would start charging you once they open up your computer
3. Their ability to diagnose, locate the problem, and present a solution PROPERLY. I'm sure if it wasn't the RAM, he would have gone to examine the other parts as well.


Hope this helps some of you. Cheers!

Thank you for the compliment, here is the story from my technical specialist.

The laptop in question was a Sony Vaio T series having intermittent blue screen.
My specialist suspected that the RAM was causing the problem after running some load tests. The RAM was removed and it was working fine. It was also a Transcend MicroDIMM and the client was able to claim product lifetime warranty from the distributor.

No purchase was needed and the problem was not complicated in our point of view.
It is not always about money, especially given the bad reputation for Sim Lim Square retailers. Thanks for patronizing us, hope that we can serve you more in future.

DIGITAL HOSPITAL (Previously known as Laptop General Hospital) is a Laptop / Tablet / iphone / ipad/ Macbook / Data Recovery Service Centre with a light hearted medical theme.

Announcement!

Dear all,

We are ceasing our support in HWZ forums support. As such, we have moved on to other social media such as facebook for more effective communication. Do message us at our different facebook accounts for instantaneous response.


Thanks for everyone's support over the years.

Next year is our 10th anniversary and we are proud to say that we have grown our brand in to a multi solutions company, supporting most brands in the market. We are also currently ISO:9001 2016 certified.

To find us, these are our service centres:

Digital Hospital (Main)
200 Victoria Street
Bugis Junction #03-25
Tel: 6333 3343 / 6333 3014[/B]
Operating Hrs are:
Sun: Closed
Mon – Sat: 11am to 8pm


NEW LOCATIONS

We have now opened 5 new service points to serve everyone better.

Digital Hospital (Tampines)
50 Tampines North Drive 2, Courts MegaStore, Level 3 (beside Subway)
Daily: 12:00pm to 9:00pm

Digital Hospital (Woodland Causeway Point)
1 Woodlands Square, #04-19/20 Causeway Point, S(738099)
(Courts Singapore, @ Entrance Cashier Area)
Daily: 11:00am to 8:00pm

Digital Hospital (Toa Payoh)
Blk 460 Lorong 6, Toa Payoh #01-80 S(310460)
(Courts Singapore, @ Side Entrance Escalator Area)
Daily: 11:00am to 8:00pm

Digital Hospital (Jurong Point)
1 Jurong West Central 2, Jurong Point #02-05/10, Singapore 648886
(Courts Singapore, @ Middle of the showroom)
Daily: 11:00 am to 8:00 pm

Digital Hospital (Somerset)
228 Orchard Rd. (Opp 313@Somerset), Singapore 238853
(Courts Singapore, @ Level 1 Entrance)
Daily: 11:00 am to 8:00 pm

Find your nearest location - Our Showroom | Digital Hospital

REPAIRS & SERVICES - Component Level Repair, Water Spillage, Accidental Damage, Screen crack repair for laptops, macbooks, iphones & ipads

Free technical consultation @ our Facebook!
Facebook Messaging - http://www.facebook.com/digitalhospital.sg

GET an EMAIL QUOTATION!
Repair Queries - REPAIR WITH US!
Data Recovery Queries - RECOVER YOUR DATA!

OUR WEBSITE - www.digitalhospital.com.sg


Our Services includes:
1) Laptop / Tablet repairs for All brands
2) iPhone / ipad / Macbook / iMAC repairs and all other Apple products
3) Screen Crack replacement for iphone, ipad
4) Professional DATA RECOVERY SERVICES for HDD, SSD, flash storage
5) Water spillage repairs
6) Accidental Damages
7) Motherboard Component Level (Level 3) Ball Grid Array Reflow Repairs
8) Upgrading services - RAM, SSD, Cloning etc
9) Laptop Fan cleaning and Thermal Paste Re-applying services


ANNOUNCEMENT

Professional Data Recovery services!!

• Data Recovery is the process of salvaging and handling the data through the data from damaged, failed, corrupted, or inaccessible secondary storage media when it cannot be accessed normally
• Data Recovery for Logical Faults: refers situations in which the error is not a problem in the hardware and requires software-level solutions. Some examples are corrupt partitions and filesystems, media errors, deleted or overwritten data
• Data Recovery for Physical Faults: refers situations in which the error is due to the physical hardware failure. Some examples are PCB electronic failures, fire or water damage, harddisk access spindle or reading head failure (cranking sounds) and scratched platter.
• Our data recovery services includes all harddisk drives, SSD, Flash media, thumbdrives, Tape Storage and RAID Storage.
• Risk free NO data recovered, NO charges policy
  Data Recovery Queries - RECOVER YOUR DATA!

Thank you for your support!

Sincerely
Digital Hospital - Managed by PC Dreams

 

[CheapPcRepair]

Thank you for the compliment, here is the story from my technical specialist.

The laptop in question was a Sony Vaio T series having intermittent blue screen.
My specialist suspected that the RAM was causing the problem after running some load tests. The RAM was removed and it was working fine. It was also a Transcend MicroDIMM and the client was able to claim product lifetime warranty from the distributor.

No purchase was needed and the problem was not complicated in our point of view.
It is not always about money, especially given the bad reputation for Sim Lim Square retailers. Thanks for patronizing us, hope that we can serve you more in future.

really upz for a gd SLS shop.... too much black sheep nowadays....

 

[wil1986]

its sad that quite a no. SLS shops do not have the vision beyond making quick profits..

i hope shops like this would survive and prosper in the long run instead.

 

[seizure_]

thumbs up for great service. thats something we need most from SLS now

 

[ahhui90]

support for pc dreams! i got a HP laptop from them at a lower price and it's working great

 

[PC_Dreams]

Thank you for all the positive feedback.
We're doing our best and at times there are cases which even we cannot fix or turnaround time which we cannot match. But we will strive to provide the most ideal solutions for all our customers.

Solutions we provide:
Laptop Gallery - Brand New Laptops
http://forums.hardwarezone.com.sg/p...brand-new-latest-laptop-models-q-3978052.html

Laptop Factory Outlet - Renew/Factory Refurbished Laptops with full manufacturer's warranty
http://forums.hardwarezone.com.sg/p...brand-new-latest-laptop-models-q-3978052.html

Laptop General Hospital - One Stop Laptop Repair
http://forums.hardwarezone.com.sg/p...te-ltd-laptop-technical-q-thread-3975805.html

Laptop Exchange - Trade-in of Laptops

We also have our Corporate side for local SMB and LE.

 

[saysuzu]

eh, if replace laptop fan around how much ah?

 

[win_man]

does PC Dreams handle corporate customers as well?

 

[PC_Dreams]

eh, if replace laptop fan around how much ah?

It would be better to PM me instead?

does PC Dreams handle corporate customers as well?

Yes we do, corporate sales, maintenance and replacements.

 

[razormouse]

hmm,

 

[dreampuzz]

sounds too good to be true .. will head down tml and check it out ..

PC Dreams .. easy to remember name oso ar

 

[jungzen]

Another kudo for PC Dreams. Like the original poster, I too feel compelled to come out of my passive reader status to register with hardwarezone just so that I can post good words for PC Dreams.

I went yesterday for my intermittent power-off problem on my Toshiba laptop. I was served by a nice polite guy by the name of Jerry. He immediately ran load test, and suspected that my fan/cooling unit is overheating. He then suggested that he took it to the lab to open up the laptop and inspect. Another one hour later, I received a call from him that it is ready for collection. He found that the fan/cooling unit was covered by a lot of dirts which most likely caused the overheating, and that it is still in good condition not needing replacement. While at it, he cleaned it up and it seemed to have solve the problem.

For all of this trouble, he with the consent of shop owner which I did not meet, did not charge me a cent as there were no parts involved. I have thanked Jerry and wish to extend my gratitude to PC Dreams for such customer service at its best. Your reputation is well deserved.

 

[rexdaman]

hi my old laptop is benq and actually is still running, but the laptop's body is damaged and cracked esp the lcd part so the lcd can not stay firm, the hardware still working, is it possible to be repaired or sold?

 

[yamashita]

Since this thread does not discuss on any laptop products, it will be moved to ratings board.