Any folks on Viewqwest fibre?

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littlegrasshopper

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Hi may I know if your company offers leased line for corporates? What are the speeds that are available? Mine is a small SME, but I need a guranteed bandwidth. What other options can I explore, other than getting a leased line? I will need the price plan as well. Thanks.
 

viewqwest

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Hi may I know if your company offers leased line for corporates? What are the speeds that are available? Mine is a small SME, but I need a guranteed bandwidth. What other options can I explore, other than getting a leased line? I will need the price plan as well. Thanks.

I do believe we offer dedicated bandwidth options as well. If you can PM me your contact details i can get someone in touch with you.
 

viewqwest

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PM sent.

Just a quick check - is the CBD covered? Thanks.

Got it thanks. Yes most of the CBD is covered. It really depends on whether OpenNet has reached those buildings. But most of the buildings in the CBD are ready for service.
 

Haman

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just checking, is the network down now at Sembawang? i cannot surf net on both wired n wireless. My Zhone is showing normal health status according to the 1 blink/ sec indicator..thanks..
 

viewqwest

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just checking, is the network down now at Sembawang? i cannot surf net on both wired n wireless. My Zhone is showing normal health status according to the 1 blink/ sec indicator..thanks..

Nope there are no issues with the network at this time. PM us your contact details or give our helpdesk a call.
 

Haman

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Ok thanks..made a call already..in the end..he rebooted my Zhone from their side even though he can see connections to Zhone..thanks for the prompt response!
 

rantwb

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Fiber Internet Connections have redefined the end user experience, at the least, mine and my family's.

While the huge increase in speed from these fiber internet connections do not attributes to equivalent improvements in normal internet usages such as web browsing and emailing, it certainly does in other internet usages such as torrenting, streaming, remote access (to system or home surveillance), and downloads.

It is not uncommon to encounter the experience of false impression that the high speed fiber internet connection isn't capitalized by usage. Below is an example of the experience I had and why it is expectable.

Torrents of video files in the size of 300-400MB takes approximately 2mins to complete download for a 100mbps fiber connection. The throughput climbs up to 6.xMB/s as shown in the torrent client GUI before the torrent download completes. Well, this does not mean that there is a problem with the fiber connection but a mere fact that certain usage still has underlying limitations in its technology. Torrenting is one of them. Torrent downloading takes time to grow in speed as the torrent client of yours connects to more seeds and peers, and also the upload speed those seeds and peers are capable of.

For torrents that are small in size (such as 300-400MB), it would only be able to climb up to that speed and download completes before it can climb higher. Try to download a larger and very popular torrent. I am sure those of you on fiber connection of RPSs who DO NOT cap or throttle traffic will be able to achieve much higher speed.

For those who upgraded from ADSL or Cable (lower plans) to Fiber 100Mbps or higher, and have not re-configure your torrent client, it's time to tune it to suit the fiber connection as well as unleash the real performance.

Just a rough guide: Setting total allowed connections in torrent client to 500 or 1000 may works well for those slow speed ADSL/Cable connections, but definitely insufficient for high speed Fiber connections.

PS: For those on Fiber connections with mainstream RSPs who throttles/shape traffic, no matter how much tuning of torrent client settings done, it is still capped at whatever the RSP has defined.

Agreed. It needs time for BT to build up speed. Many peers upload/seed at 1.5KB/s, thus, it takes time to hit the max DL speed as the BT client gathers more peer connections.
 

rantwb

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Agreed. It needs time for BT to build up speed. Many peers upload/seed at 1.5KB/s, thus, it takes time to hit the max DL speed as the BT client gathers more peer connections.

That reminds me......

I was sharing a little VQ experience with my colleague and she was sitting on the fence because she is currently under one of the main isp. Guess what the CSO said to her?

"What? faster service? how is that possible? They are on fibre, we are on fibre, all on fibre, speed is the same."

I told her that the highway is owned by OpenNet, Main isp give you 1.6 Sedan, VQ give you 1.6 sedan, their lane got heavy traffic, VQ no traffic jam, how can it be the same?

She went, "issit?" *faint*
 
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rantwb

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if these CSOs go on convincing their current customers that the network is all the same, speed is all the same, but we offer more freebies.... blah blah......

Isn't that misinformation?
 

viewqwest

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Ok thanks..made a call already..in the end..he rebooted my Zhone from their side even though he can see connections to Zhone..thanks for the prompt response!

No problem. Once again, for a speedy customer response please always contact our help desk first. Whilst I try to check the forums regularly, sometimes I might be tied up with other activities.
 

beejay.urzo

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Enjoying my Fibre Internet so far ^__^

I have just one question, when can we have access to the Zhone router? I mean we own it right? So we should have full access?

Besides that, I'm very happy.
 

FileZAce81

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Hi guys, just a question. Will there be or how long it takes to be informed about the installation details? Signed up two weeks ago and they said my installation date will be on the 19th this month.
 

viewqwest

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Enjoying my Fibre Internet so far ^__^

I have just one question, when can we have access to the Zhone router? I mean we own it right? So we should have full access?

Besides that, I'm very happy.

Drop us a note and we can provide you the login details.
 

viewqwest

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Hi guys, just a question. Will there be or how long it takes to be informed about the installation details? Signed up two weeks ago and they said my installation date will be on the 19th this month.

If you can send me a PM with the name you signed up with I can check for you. But the installation team will come on the date and time that was provided for the installation.
 

crewcutboy

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First strike against VQ.

No internet service when I woke up this morning. Can only connect to fibernet.sg.

Tried calling the technical support and customer service hotlines listed. All gave me the same recorded voice message saying to press "3" for technical support, and then nothing. Called the alternative number listed, led to a fax machine.

Having to access the net now using mobile tethering. Disappointed. :(
 

edwin21

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First strike against VQ.

No internet service when I woke up this morning. Can only connect to fibernet.sg.

Tried calling the technical support and customer service hotlines listed. All gave me the same recorded voice message saying to press "3" for technical support, and then nothing. Called the alternative number listed, led to a fax machine.

Having to access the net now using mobile tethering. Disappointed. :(

same here, unable to access internet via my viewqwest connection.
 
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