Any folks on Viewqwest fibre?

[chaicka]

Sorry that's incorrect. AirPlay mirroring DOES work from an iPhone/iPad to a WIRED Apple TV. Just that some non-Apple routers like the Zhone seem to have a problem with it.

A Few Tips For Improving AirPlay Mirroring | iSource
https://discussions.apple.com/message/17331652#17331652
https://discussions.apple.com/message/18466499#18466499

For me, even standard AirPlay (sending audio from my wired mac to a wireless Airport Express) doesn't work with the Zhone.

I'm not able to use the Remote app to control iTunes on my mac from my iPhone / iPad either. I can add the devices but they can't communicate with the mac thereafter.

Just to help me understand the issue better. I cannot promise I will be able to help much to iron out the problem but I may be able to narrow it down. I have a fully functional AirPlay ecosystem at my place.

1. AirPlay works when devices (eg. AppleTV and Mac) are connected via wired.
2. AirPlay does not work when devices (eg. iOS devices and AppleTV) are connected via wireless.
3. What does it mean by able to add devices but can't communicate?

 

[crewcutboy]

Unfortunately not in my case.

Here are some examples:

1) Apple TV is wired. iPhone and iPad can't see it as an AirPlay device.

2) Mac is wired. Airport Express is wireless (set to bridge mode). Mac cannot stream music to Airport Express even though I see it as an AirPlay device in iTunes. I just get a timeout error if I try.

3) Mac is wired. Through the Remote app, iPad is successfully added to iTunes as a remote (the pairing is successful). But iPad is unable to access the iTunes library after that.

4) Wifi sync between mac and iDevices hardly work. The devices often "disappear".

I finally switched to the Asus N56U router this afternoon and ALL of the above problems were instantly fixed. The Asus also appears to have a stronger wifi signal dispersion in comparison.

 

[chaicka]

Unfortunately not in my case.

Here are some examples:

1) Apple TV is wired. iPhone and iPad can't see it as an AirPlay device.

2) Mac is wired. Airport Express is wireless (set to bridge mode). Mac cannot stream music to Airport Express even though I see it as an AirPlay device in iTunes. I just get a timeout error if I try.

3) Mac is wired. Through the Remote app, iPad is successfully added to iTunes as a remote (the pairing is successful). But iPad is unable to access the iTunes library after that.

4) Wifi sync between mac and iDevices hardly work. The devices often "disappear".

I finally switched to the Asus N56U router this afternoon and ALL of the above problems were instantly fixed. The Asus also appears to have a stronger wifi signal dispersion in comparison.

From the limited description of the issue, it looks to me that there is WLAN "isolation" or "partition" feature enabled which results in the wireless network segment behaving as though its on a different segment from the wired LAN segment, thus some normal traffic may have been blocked out. Example: multicast traffic.

AntonS, u may want to explore and simulate the issue along this line. Not sure if there is any configurable option(s) on this in the Zhone. Some wireless routers have the option to turn on/off isolation and multicast or broadcast traffic from reaching its WLAN.

 

[terraj]

There is nothing theoretically stopping you from running two IP address ranges on the same Ethernet network. By that I mean that if your normal network was 192.168.0.0/24 and your VPN network was 172.16.0.0/24 then you could just connect both ports to the same network switch, and then another port of that switch would be connected to your cable running upstairs. You could decide which network to use on each device upstaris by manually setting the IP address within one range or the other. Bingo ... poor man's VLAN.

This would depend on a few things, 1) the ability to set the private IP network ranges on the Zhone for the two networks to be non-overlapping (independent), 2) the ability to turn off DHCP on one or both networks (nothing worse than duelling DHCP servers), and 3) that the Zhone is not being too smart for it's own good (in various ways) ...

If both the 'normal' network and the 'VPN' network are using the same fixed private network ranges then never be workable ...

Over to you, VQ engineers ... Any reason why we can't do this? I have done it before using multiple hardware gateways ... but I don't have access to a Zhone to test (yet).

I'm very curious, because I will need to do the same thing in my place ...

Checked with my colleagues, and this setup should be able to work. However, this setup is quite complex and more suited for the tech savy : )

I got my ViewQwest fibre connection activated yesterday and managed to get the VPN to my second floor of the house using the method suggested by Wibbly. Turned off DHCP for the VPN (so manually assigned the IP to the devices) via the WebGUI but left DHCP on for the regular internet connection as I only need the VPN for a couple of fixed devices.

I've been able to watch BBC iPlayer stuff, listen to music via Pandora, and connect to Netflix using the WDTV supplied by ViewQwest. Unfortunately, with the exception of Pandora, I'm not able to see these services on my WDTV Live Hub even after trying to rollback and upgrade firmware, so I guess I will have to switch between the two devices.

Issues:
A) I'm not able to see Hulu on the WDTV supplied by ViewQwest. Is there anyone else with the same problem?

B) Occasionally, my computer upstairs does not seem to connect to the VPN properly for extended periods of time (even though downstairs it's fine). Basically when I click on an URL the pages stay on loading forever. This problem does not happen with the non-VPN network range. Is there some sort of configuration I might have overlooked? I'm guessing there's some sort of internal conflict going on within the hardware. I've already turned off DHCP for the VPN so not sure what's wrong.

My set up:
Downstairs:
Zhone (VPN+regular) connected to router LAN port (router IP is 192.168.0.64)
Regular network range is 192.168.0.100-200; 255.255.255.0
VPN: 172.16.0.100-200; 255.255.255.0

Upstairs:
Two routers connected to each other through LAN ports. All computer upstairs are connected to the routers.
One of the routers upstairs is connected to the router downstairs through LAN ports (router IPs are 192.168.0.65 and 192.168.0.66)

 

[average_geek]

Planning to sign up for Viewqwest at COMEX. Question for folks who are using the Zhone gateway as a router, can you let me know if the Router has feature of DMZ? I prefer to use it as a router as I found out that in "bridge"/modem mode I can only connect one device to it and I need to connect multiple routers.

I believe that I can turn off WiFi and DHCP Server on the Zhone, but am not sure about it's firewall settings.

 

[NicBlais]

I got my ViewQwest fibre connection activated yesterday and managed to get the VPN to my second floor of the house using the method suggested by Wibbly. Turned off DHCP for the VPN (so manually assigned the IP to the devices) via the WebGUI but left DHCP on for the regular internet connection as I only need the VPN for a couple of fixed devices.

I've been able to watch BBC iPlayer stuff, listen to music via Pandora, and connect to Netflix using the WDTV supplied by ViewQwest. Unfortunately, with the exception of Pandora, I'm not able to see these services on my WDTV Live Hub even after trying to rollback and upgrade firmware, so I guess I will have to switch between the two devices.

Issues:
A) I'm not able to see Hulu on the WDTV supplied by ViewQwest. Is there anyone else with the same problem?

B) Occasionally, my computer upstairs does not seem to connect to the VPN properly for extended periods of time (even though downstairs it's fine). Basically when I click on an URL the pages stay on loading forever. This problem does not happen with the non-VPN network range. Is there some sort of configuration I might have overlooked? I'm guessing there's some sort of internal conflict going on within the hardware. I've already turned off DHCP for the VPN so not sure what's wrong.

My set up:
Downstairs:
Zhone (VPN+regular) connected to router LAN port (router IP is 192.168.0.64)
Regular network range is 192.168.0.100-200; 255.255.255.0
VPN: 172.16.0.100-200; 255.255.255.0

Upstairs:
Two routers connected to each other through LAN ports. All computer upstairs are connected to the routers.
One of the routers upstairs is connected to the router downstairs through LAN ports (router IPs are 192.168.0.65 and 192.168.0.66)

Hi there!

1) We provision two kinds of WD boxes, the UK version and the US version. The only difference between the two is 2 channels (last time i checked). US version has Hulu and Vudu and the UK version has BBC iPlayer and Acetrax. Unfortunately we have not yet found a way to combine everything into one box, so that's probably why you are missing Hulu.

If you want the US version you can swing by our office and we'll exchange it for you.

2) A little bit too technical for my poor brain - i'll let Anton handle this one

 

[AntonS]

I got my ViewQwest fibre connection activated yesterday and managed to get the VPN to my second floor of the house using the method suggested by Wibbly. Turned off DHCP for the VPN (so manually assigned the IP to the devices) via the WebGUI but left DHCP on for the regular internet connection as I only need the VPN for a couple of fixed devices.

I've been able to watch BBC iPlayer stuff, listen to music via Pandora, and connect to Netflix using the WDTV supplied by ViewQwest. Unfortunately, with the exception of Pandora, I'm not able to see these services on my WDTV Live Hub even after trying to rollback and upgrade firmware, so I guess I will have to switch between the two devices.

Issues:
A) I'm not able to see Hulu on the WDTV supplied by ViewQwest. Is there anyone else with the same problem?

B) Occasionally, my computer upstairs does not seem to connect to the VPN properly for extended periods of time (even though downstairs it's fine). Basically when I click on an URL the pages stay on loading forever. This problem does not happen with the non-VPN network range. Is there some sort of configuration I might have overlooked? I'm guessing there's some sort of internal conflict going on within the hardware. I've already turned off DHCP for the VPN so not sure what's wrong.

My set up:
Downstairs:
Zhone (VPN+regular) connected to router LAN port (router IP is 192.168.0.64)
Regular network range is 192.168.0.100-200; 255.255.255.0
VPN: 172.16.0.100-200; 255.255.255.0

Upstairs:
Two routers connected to each other through LAN ports. All computer upstairs are connected to the routers.
One of the routers upstairs is connected to the router downstairs through LAN ports (router IPs are 192.168.0.65 and 192.168.0.66)

Normal connections have default MTU size of 1500. As VPN uses tunnels to connect to the US/UK, so the MTU size we set is 1450. If you are using your own routers for the VPN, please make sure the MTU size is set to 1450 or you will encounter many problems with loading sites and streaming.

 

[AntonS]

Planning to sign up for Viewqwest at COMEX. Question for folks who are using the Zhone gateway as a router, can you let me know if the Router has feature of DMZ? I prefer to use it as a router as I found out that in "bridge"/modem mode I can only connect one device to it and I need to connect multiple routers.

I believe that I can turn off WiFi and DHCP Server on the Zhone, but am not sure about it's firewall settings.

The Zhone has DMZ, but we had some issues in the past where it wasn't working properly. Haven't checked if it was working after the latest firmware releases.
Not sure why you want to connect multiple routers on a bridged port as the modem would only leases a single public IP and all your routers cannot get the same IP.

Wifi and DHCP features can be turned off. For security, we will turn on the router's firewall by default. We can also turn it off but any security issues will be at your own risk.

 

[average_geek]

The Zhone has DMZ, but we had some issues in the past where it wasn't working properly. Haven't checked if it was working after the latest firmware releases.
Not sure why you want to connect multiple routers on a bridged port as the modem would only leases a single public IP and all your routers cannot get the same IP.

Wifi and DHCP features can be turned off. For security, we will turn on the router's firewall by default. We can also turn it off but any security issues will be at your own risk.

Hi Anton,

The 2nd router is running OpenVPN so the public IP that viewqwest provides is not used. I have some set-top boxes connected to it that only work with DHCP, so I cannot convert it into a Access Point. I have been trying to setup the 2nd router as a subnet behind the 1st one, but I'm having trouble getting the VPN tunnnel to work in this configuration. As a fallback, I will try to connect the 2nd router to the Zhone directly and get the VPN working that way.

 

[AntonS]

Hi Anton,

The 2nd router is running OpenVPN so the public IP that viewqwest provides is not used. I have some set-top boxes connected to it that only work with DHCP, so I cannot convert it into a Access Point. I have been trying to setup the 2nd router as a subnet behind the 1st one, but I'm having trouble getting the VPN tunnnel to work in this configuration. As a fallback, I will try to connect the 2nd router to the Zhone directly and get the VPN working that way.

If your router doesn't connect using a public IP then how does it connect to the internet?

 

[edwin21]

My set up:
Downstairs:
Zhone (VPN+regular) connected to router LAN port (router IP is 192.168.0.64)
Regular network range is 192.168.0.100-200; 255.255.255.0
VPN: 172.16.0.100-200; 255.255.255.0

Upstairs:
Two routers connected to each other through LAN ports. All computer upstairs are connected to the routers.
One of the routers upstairs is connected to the router downstairs through LAN ports (router IPs are 192.168.0.65 and 192.168.0.66)

i have a feeling that your routing abit lost.

is your computer/device on the 1st level point the gateway to 192.168.0.64 or .1?

how u connect ur level 1 router to level 2? routers of level 2 wan port or level 1 router lan?

your computer/device at level 2 pointing to which gateway? 192.168.0.65 or 66 or 64 or 1?

 

[average_geek]

If your router doesn't connect using a public IP then how does it connect to the internet?

Apologies if my understanding is messed up. The router is running OpenVPN so its public IP is via the VPN provider(?). It's connecting to the Internet via the Zhone, but not using the public IP that you provide with the connection(?).

 

[AntonS]

Apologies if my understanding is messed up. The router is running OpenVPN so its public IP is via the VPN provider(?). It's connecting to the Internet via the Zhone, but not using the public IP that you provide with the connection(?).

Without our public IP you will not be able to connect to the Internet or even your VPN provider. I'm sure this is the same for all providers.
Maybe if you could share your current setup, it would make more sense...

 

[jacktan23]

is it just VQ or all other ISP are charging local calls per min for digital voice? this is also one of my consideration.. thanks

 

[NicBlais]

is it just VQ or all other ISP are charging local calls per min for digital voice? this is also one of my consideration.. thanks

We don't charge for local calls. All incoming/outgoing local calls are free on OneVoice...

 

[jacktan23]

really? but when i visited the office at 58 Duxton, the guy who served me told me that the local calls are charged 1.24cts per min.. not free.. Free calls are limited to one voice customers who are subscribed to VQ OneVoice only..hmm..so who is right?

 

[viewqwest]

really? but when i visited the office at 58 Duxton, the guy who served me told me that the local calls are charged 1.24cts per min.. not free.. Free calls are limited to one voice customers who are subscribed to VQ OneVoice only..hmm..so who is right?

The confusion might be due to our corporate plans. For corporate users we charge 1.5 cents per min. Onevoice bundled with our residential plans include unlimited local calls free of charge.

Hope this clarifies.

 

[terraj]

i have a feeling that your routing abit lost.

is your computer/device on the 1st level point the gateway to 192.168.0.64 or .1?

how u connect ur level 1 router to level 2? routers of level 2 wan port or level 1 router lan?

your computer/device at level 2 pointing to which gateway? 192.168.0.65 or 66 or 64 or 1?

My computers are all pointing to 192.168.0.1 (unless it's set to the VPN, in which case points to 172.16.0.1). My routers are all connected via the LAN ports, not WAN. This is the setup I've used all the time without problems. It's only the VPN that's not working properly. I've tried changing the MTU but it still doesn't seem to work properly.

 

[wkweksl]

My set up:
Downstairs:
Zhone (VPN+regular) connected to router LAN port (router IP is 192.168.0.64)
Regular network range is 192.168.0.100-200; 255.255.255.0
VPN: 172.16.0.100-200; 255.255.255.0

Upstairs:
Two routers connected to each other through LAN ports. All computer upstairs are connected to the routers.
One of the routers upstairs is connected to the router downstairs through LAN ports (router IPs are 192.168.0.65 and 192.168.0.66)

Hmm from your config it looks like vpn does not reach level 2. Is your zhone vpn port connected to any router?

 

[AntonS]

My computers are all pointing to 192.168.0.1 (unless it's set to the VPN, in which case points to 172.16.0.1). My routers are all connected via the LAN ports, not WAN. This is the setup I've used all the time without problems. It's only the VPN that's not working properly. I've tried changing the MTU but it still doesn't seem to work properly.

Just to make sure, does the VPN work when connecting straight to port 2 of the Zhone? Then does it work from the switch at the first floor? Test by segments to see where the problem lies at. Maybe if you could email us a drawing of your setup would help a bit.