i'm curious. how did she put it across to you? she is usually the friendlier one i feel. instead, dylan is the dao one (except of course the very first time i visited him at his old shop when he was without any assistant).
dylan's workmanship is without a doubt fantastic. his measurements are okay, just above average. he however needs to work on his service. maybe i'm not his regular, but i just don't get the comfortable feel i experience with other tailors.
she was indeed the friendlier one when i stepped in. dylan, who was there when i arrived, only exchanged greetings/words, took my measurements, and left shortly after.
i spent a lot of time looking at the fabric, before finally managing to choose 4 out of 5 items (2 shirts/2 pants). in the process i think she got frustrated that i was taking too much time and appeared indecisive.
i think there might also be some miscommunication as i commented that i thought dylan would be more involved in the process by giving direction and recommending. (it seemed to me all the choices were up to me, she was just taking down my order with minimal input)
by this time she got agitated, raised her voice (not to the shouting level, but definitely change of tone), and said that if i wanted to talk to dylan i could make another appointment and come back as nothing she said will influence my decision, and it was already past closing time. as i mentioned previously, she also said i was wasting her time, and not serious about buying.
i was really taken aback when i heard all of this and had a loss for words.
on Dylan's website/blog, it is written and I quote "The sartorial experience should be fun and enjoyable; and not leave you feeling exhausted and brain-dead by the end of the session."
this was definitely not what i experienced yesterday. in fact, it couldn't have been further from my expectations.
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