MyRepublic fibre - Part 3

[benico]

TaoBao is really slow in loading

[/IMG]


_ÿ??_??,???,? is even slower

Nothing fixed... still slow in loading....

 

[lukestar]

Wherever you go, listen to music with mobile phones or computers - KKBOX

Hi all , the KKBox is fixed =).

The China sites are also fixed.
ÌÔ±¦Íø - ÌÔ£¡ÎÒϲ»¶

IDD calls, if any. Should be fixed as well =).

Thanks for your patience and understanding while we fixed this issue. =).

So then, any cause/resolution analysis for the curious? You may also like to, if able, to comment on the response time and the commitment/issues faced as some forumers may want to know why it took this amount of time.

 

[lukestar]

Just ask this question for the benefit of the general population:

Can one pay MR's bills via 7-Eleven or AXS station or not like other telco bills? This is based on the order website where it allows new subscribers to chose to pay either Credit / Debit or GIRO. (And does Credit / Debit card limited to Visa / Masters? Or does Amex / Diners works too?)

No, only using credit/debit or giro direct to MR (or not that I know of).

 

[Yelangrelive]

Just ask this question for the benefit of the general population:

Can one pay MR's bills via 7-Eleven or AXS station or not like other telco bills? This is based on the order website where it allows new subscribers to chose to pay either Credit / Debit or GIRO. (And does Credit / Debit card limited to Visa / Masters? Or does Amex / Diners works too?)

When you first sign up it will be either Credit/Debit/Giro, to facilitate the sign up process. After which you can using IB(Internet Banking by making a SO). They looking into other options as well.

 

[roborovsky]

I m unable to load any China site that I want to, please look into it.

Wherever you go, listen to music with mobile phones or computers - KKBOX

Hi all , the KKBox is fixed =).

The China sites are also fixed.
ÌÔ±¦Íø - ÌÔ£¡ÎÒϲ»¶

IDD calls, if any. Should be fixed as well =).

Thanks for your patience and understanding while we fixed this issue. =).

This morn woke up all ok le

 

[downtown11]

Fixed my arss. I have been waiting for 40+ hours and loading to china sites is still not possible. It only loads the page headers and stop.

Another 6 more hours, maybe should call Straits Times to make these headlines on Saturday Times:

Local ISP startup MyRepublic connection to China sites crippled for more than 48 hours leaving customers frustrated.

Tracing route to taobao.com [122.228.242.241]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms 172.25.0.1
2 4 ms 4 ms 3 ms 10GE-103-6-148-29.myrepublic.com.sg [103.6.148.2
9]
3 4 ms 3 ms 4 ms ge9.8.br02.sin02.pccwbtn.net [63.218.213.125]
4 38 ms 37 ms 37 ms ct.ge5-3.br01.hkg04.pccwbtn.net [63.218.2.238]
5 63 ms 63 ms 63 ms 202.97.61.137
6 65 ms 64 ms 65 ms 202.97.35.85
7 65 ms 65 ms 65 ms 202.97.33.109
8 * * * Request timed out.
9 65 ms 65 ms 65 ms 2.223.186.220.broad.wz.zj.dynamic.163data.com.cn
[220.186.223.2]
10 66 ms 66 ms 67 ms 61.174.75.118
11 * * * Request timed out.
12 * * * Request timed out.
13 73 ms 73 ms 73 ms 122.228.242.241

Trace complete.

 

[benico]

Mine is worse than yours...

1 4 ms 2 ms 14 ms router.asus.com [192.168.
2 5 ms 16 ms 14 ms 172.25.0.1
3 6 ms 6 ms 10 ms 10GE-103-6-148-29.myrepublic.com.sg [103.6.148.29]
4 18 ms 7 ms 17 ms ge9.8.br02.sin02.pccwbtn.
5 * * * Request timed out.
6 86 ms 76 ms * 202.97.61.129
7 86 ms 77 ms 89 ms 202.97.33.101
8 94 ms 82 ms 87 ms 202.97.33.21
9 81 ms * * 61.152.86.193
10 188 ms 187 ms 194 ms 124.74.166.46
11 * *
12 80 ms 88 ms 80 ms 101.226.178.41

Trace complete.

 

[keanteac]

Singnet very good....
All China website can access.

 

[ERT]

MR NOC missed out configuring Gigabit router with IP 103.6.148.29.

All traffic to TaoBao from 103.6.148.29 are routed to PCCW, instead of Telia Sonera. This route is screwed, rendering no access to TaoBao.com.

Tracing route to taobao.com [121.14.24.241]

1 3 ms 3 ms 3 ms 172.17.0.1
2 5 ms 4 ms 4 ms 10GE-103-6-148-29.myrepublic.com.sg [103.6.148.29]
3 186 ms 185 ms 187 ms ge9.8.br02.sin02.pccwbtn.net [63.218.213.125]
4 41 ms 41 ms 41 ms ct-gz.pos10-3.cr02.hkg05.pccwbtn.net [63.218.255.50]
5 40 ms 41 ms 41 ms 202.97.60.150
6 42 ms 42 ms 41 ms 202.97.60.205
7 41 ms * 42 ms 202.97.33.169
8 41 ms 43 ms 43 ms 113.108.208.26
9 42 ms 42 ms 42 ms 113.108.209.194
10 * * * Request timed out.
11 42 ms 42 ms * 121.14.24.241
12 * 42 ms 42 ms 121.14.24.241

 

[ERT]

Access to v.qq.com is also bad, practically inaccessible.

1 3 ms 2 ms 3 ms 172.17.0.1
2 4 ms 3 ms 4 ms 10GE-103-6-148-29.myrepublic.com.sg [103.6.148.29]
3 186 ms 186 ms 186 ms ge9.8.br02.sin02.pccwbtn.net [63.218.213.125]
4 40 ms * 41 ms 63-218-254-222.static.pccwglobal.net [63.218.254.222]
5 42 ms 42 ms 41 ms 202.97.60.170
6 41 ms 40 ms 40 ms 202.97.60.141
7 41 ms 41 ms 41 ms 202.97.35.193
8 74 ms 72 ms 75 ms 202.97.35.149
9 74 ms 74 ms 75 ms 61.177.102.14
10 80 ms 74 ms 74 ms 58.215.66.26
11 * * * Request timed out.
12 70 ms 70 ms 70 ms 61.177.126.92

 

[Johnnny]

Hi all, the connection issues to Chinese websites should be fixed, and all MyRepublic customers should be able to access them without any problems now.

For any customers still facing connection issues, please restart your router and ONT and try again. If you're still facing problems, please send me a PM with your Customer ID and we'll identify the problem and get it fixed ASAP.

Thanks everyone for your understanding!

 

[downtown11]

Hi all, the connection issues to Chinese websites should be fixed, and all MyRepublic customers should be able to access them without any problems now.

For any customers still facing connection issues, please restart your router and ONT and try again. If you're still facing problems, please send me a PM with your Customer ID and we'll identify the problem and get it fixed ASAP.

Thanks everyone for your understanding!

Still loading VERY slowly. Nothing was fixed:

Tracing route to taobao.com [122.228.242.241]
over a maximum of 30 hops:

1 3 ms 2 ms 5 ms 172.25.0.1
2 4 ms 3 ms 4 ms 10GE-103-6-148-29.myrepublic.com.sg [103.6.148.2
9]
3 4 ms 4 ms 4 ms ge9.8.br02.sin02.pccwbtn.net [63.218.213.125]
4 37 ms 37 ms 37 ms ct.ge5-3.br01.hkg04.pccwbtn.net [63.218.2.238]
5 63 ms 64 ms 63 ms 202.97.61.137
6 * 64 ms 65 ms 202.97.35.85
7 66 ms 65 ms 68 ms 202.97.33.109
8 * * * Request timed out.
9 65 ms 65 ms 65 ms 2.223.186.220.broad.wz.zj.dynamic.163data.com.cn
[220.186.223.2]
10 66 ms 71 ms 71 ms 18.222.186.220.broad.wz.zj.dynamic.163data.com.c
n [220.186.222.18]
11 * * * Request timed out.
12 * * * Request timed out.
13 72 ms 73 ms 72 ms 122.228.242.241

Trace complete.

 

[Xtalwish]

Hi all, the connection issues to Chinese websites should be fixed, and all MyRepublic customers should be able to access them without any problems now.

For any customers still facing connection issues, please restart your router and ONT and try again. If you're still facing problems, please send me a PM with your Customer ID and we'll identify the problem and get it fixed ASAP.

Thanks everyone for your understanding!

Hi Johnny,

Appreciate the update but at the same time would like to know what happened?

I believed MR need to give us an explanation.

Thanks

 

[Lehnsherr]

Still loading VERY slowly. Nothing was fixed:

Tracing route to taobao.com [122.228.242.241]
over a maximum of 30 hops:

1 3 ms 2 ms 5 ms 172.25.0.1
2 4 ms 3 ms 4 ms 10GE-103-6-148-29.myrepublic.com.sg [103.6.148.2
9]
3 4 ms 4 ms 4 ms ge9.8.br02.sin02.pccwbtn.net [63.218.213.125]
4 37 ms 37 ms 37 ms ct.ge5-3.br01.hkg04.pccwbtn.net [63.218.2.238]
5 63 ms 64 ms 63 ms 202.97.61.137
6 * 64 ms 65 ms 202.97.35.85
7 66 ms 65 ms 68 ms 202.97.33.109
8 * * * Request timed out.
9 65 ms 65 ms 65 ms 2.223.186.220.broad.wz.zj.dynamic.163data.com.cn
[220.186.223.2]
10 66 ms 71 ms 71 ms 18.222.186.220.broad.wz.zj.dynamic.163data.com.c
n [220.186.222.18]
11 * * * Request timed out.
12 * * * Request timed out.
13 72 ms 73 ms 72 ms 122.228.242.241

Trace complete.

works very well for me post fix even when my traceroute is similar to yours. i have MR DNS on primary and google's on secondary

1.Restart ONT and Router
2.Restart your computer (if running windows 8 restart NOT shutdown)
3.Clear browser cache, cookies (best to clear everything if u change DNS)

 

[downtown11]

Hi Johnny,

Appreciate the update but at the same time would like to know what happened?

I believed MR need to give us an explanation.

Thanks

Would be good if MR follows the steps of fellow Singaporean tech company with chrono up to the minute update:

Resolved - Zopim is now up | Zopim's BlogZopim's Blog

I have services with Internap and they handled hurricane very well with customers as well. I'm not saying we will have hurricanes here but the way these tech companies handle customers are exceptional. Something to learn.

 

[xiasuaykia]

Hi MR,

I just received my CC bills and realized that I've been charged twice for this month, and thrice for the month of April.

I logged in into my MR account, and it stated that I'm only charged once per month. for the whole of 2013.

Please get back to me soon.

customer ID is C1004798.

Thanks

May I know the progress of my issue?

 

[lukestar]

May I know the progress of my issue?

Did they send you a PM?

 

[HaoZe]

Hi MR,

I just received my CC bills and realized that I've been charged twice for this month, and thrice for the month of April.

I logged in into my MR account, and it stated that I'm only charged once per month. for the whole of 2013.

Please get back to me soon.

customer ID is C1004798.

Thanks

OMG! We have the exact issue with MR.
Wasted so much time on this! My Better Half f*ck me for choosing them

 

[HaoZe]

MyRepublic is the worst ISP. Terminating contract once it expires.

Hate to agree with your signature

 

[downtown11]

works very well for me post fix even when my traceroute is similar to yours. i have MR DNS on primary and google's on secondary

1.Restart ONT and Router
2.Restart your computer (if running windows 8 restart NOT shutdown)
3.Clear browser cache, cookies (best to clear everything if u change DNS)

Cleared every crap I can and restarted my PC, ONT, Router. Still doesn't work. MR driving me crazy. Instead of spending time on work, I spent much of my last 2.5 days figuring out when MR is gonna really restore the China sites.

MR is seriously sinking downhill with no bottom.