MyRepublic fibre - Part 3

[Lehnsherr]

Recently don't see much of them posting here except nivleK1985 then Bolters.

If you guys have problem should try PM them instead of posting in the thread, which is easier to be missed given the fact that there are much problems nowadays.

Then again its unofficial, the official one is still the old call in method. So to avoid potential delays better also just call in.

Go both ways for own's sake.

Just my 2 cents

 

[Darios]

Until now still the same, connection ****s up at night. Emailing them hasn't improved the situtation at all. Can we report this to IDA? we should atleast be given the option terminate without any incurring charges.

 

[dawntime]

no hiccups and so on yet

 

[IAmNiceify]

Very disappointed in them. I have a double deduction. On 24 june and 28june check ibanking and bank book both have $59 deducted. From XXX - 59 and -59 agin. If no reasonable explanation should i report?

 

[Darios]

The problem starts at night 9pm onwards

 

[IAmNiceify]

Yes the speed test for me shown fine. (97/40) for pure

But youtube loading is damm slow

 

[seller4]

Very disappointed in them. I have a double deduction. On 24 june and 28june check ibanking and bank book both have $59 deducted. From XXX - 59 and -59 agin. If no reasonable explanation should i report?

I just called them and give them a piece of my mind. They admit it is an error on their part and they will rectify it. Sianz. To me, a company who cannot even bill their customer correctly is a bad company.

 

[lukestar]

I just called them and give them a piece of my mind. They admit it is an error on their part and they will rectify it. Sianz. To me, a company who cannot even bill their customer correctly is a bad company.

On a lighter note, nice dp.

 

[Just Me]

Very disappointed in them. I have a double deduction. On 24 june and 28june check ibanking and bank book both have $59 deducted. From XXX - 59 and -59 agin. If no reasonable explanation should i report?

That's why I don't pay bills via giro or cc if possible. Many organizations just act blur when they overcharge and come at us like mad dogs when we are a little overdue.

 

[cyberet]

nivleK did respond to my PMs recently.

those with problems should PM them with your customer ID

 

[keanteac]

Youtube loading for me is very slow.
Access to China video site also very slow.

 

[Vulpix]

Recently don't see much of them posting here except nivleK1985 then Bolters.

If you guys have problem should try PM them instead of posting in the thread, which is easier to be missed given the fact that there are much problems nowadays.

Then again its unofficial, the official one is still the old call in method. So to avoid potential delays better also just call in.

Go both ways for own's sake.

Just my 2 cents

When I submitted my ticket for i.nintendo.net problem, it took them several days to reply. Still not fixed yet funny enough. Worked for a few hours, following day not working again.

 

[laoma-ge]

PM or Email also no response ?



Email Address myservice@myrepublic.com.sg
https://secure.myrepublic.com.sg/contact-us/

PMed Nivek no response...

 

[Just Me]

nivleK did respond to my PMs recently.

those with problems should PM them with your customer ID

So did he solve your issues? Or akan datang?

 

[laoma-ge]

So did he solve your issues? Or akan datang?

PMed Nivek with Tracert to China IP address...Maybe still having problem with China that is why no response dont know how to tell??

Tracing route to 42.120.50.45 over a maximum of 30 hops

1 1 ms <1 ms 1 ms router.asus.com [192.168.1.1]
2 14 ms 17 ms 15 ms 172.24.0.1
3 23 ms 23 ms 27 ms 192.168.255.2
4 12 ms 15 ms 7 ms 10GE-103-6-148-29.myrepublic.com.sg [103.6.148.2
9]
5 9 ms 17 ms 12 ms MYR-0001.asianetcom.net [203.192.154.153]
6 16 ms 15 ms 19 ms te0-2-0-0.wr1.sin0.asianetcom.net [61.14.157.129
]
7 218 ms 210 ms 213 ms te0-1-2-0.wr1.hkg0.asianetcom.net [61.14.157.73]

8 208 ms 207 ms 207 ms gi11-0-0.gw5.hkg3.asianetcom.net [61.14.157.102]

9 109 ms 97 ms 97 ms 121.189.2.105
10 96 ms 93 ms 98 ms 112.174.88.117
11 * * 376 ms 202.97.4.137
12 382 ms 388 ms 388 ms 202.97.33.6
13 156 ms 164 ms 160 ms 202.97.33.1
14 150 ms 153 ms 150 ms 202.97.33.61
15 176 ms 157 ms 157 ms 202.97.55.2
16 152 ms 169 ms 157 ms 61.164.13.110
17 152 ms 145 ms 156 ms 122.224.187.1
18 161 ms 159 ms 168 ms 42.120.253.141
19 155 ms 158 ms 158 ms 119.38.220.241
20 185 ms 176 ms 187 ms 121.0.31.27
21 * * * Request timed out.
22 169 ms 158 ms 153 ms 42.120.50.45

 

[seller4]

On a lighter note, nice dp.

Lol. Thanks.

 

[seller4]

That's why I don't pay bills via giro or cc if possible. Many organizations just act blur when they overcharge and come at us like mad dogs when we are a little overdue.

But MR told me must use CC or Giro. Sianz....

 

[Darios]

I just called them and give them a piece of my mind. They admit it is an error on their part and they will rectify it. Sianz. To me, a company who cannot even bill their customer correctly is a bad company.

I've to check my statement now, don't know if they double bill me, cannot trust this company anymore.

 

[MyRepublic]

Hi all! We are aware that there's a problem with some users having connection issues to some websites and services at certain times of the day. We are currently investigating the issue and checking the source of this connection problem. We suspect that it may be a issue with one of our routes, and to that end, we are in the process of upgrading a number of our routes while we identify the problem, which will take effect soon. Please be assured that we're attempting to resolve this issue as soon as possible for the sake of all our users. As always, please send either nivleK1985 or Boltersdriveer a PM if you require technical assistance or PM johnnny if you require help with other issues and they will help you in any way they can.

Thanks everyone for their patience and understanding! We'll keep everyone updated while we attempt to identify and fix this problem as soon as possible.

 

[LooseCannon]

The 2 weeks targeted resolution time MR Support communicated to me (for the slow streaming speed from China sites issue) is almost up, and there hasn't been any update from them.

Logged a request for update on the support site a few days back, but also no response.

SIGH....lost faith liao...

Anyone can advise if all these issues faced by us are justifications to demand early termination without penalties?