ViewQwest Fiber Broadband Official Thread

[alantcy]

Hi everyone,

The engineers have reported an outage on the network. Currently unsure as to the cause and number of customers affected. Will report updates as we receive them.

We sincerely apologize to all those affected - our guys are working to fix this as we speak

Hi, your users should not be the first to know when outage happens.
I suggest Viewqwest invest in mass sms system to notify users instead of having us to check here.
The hotline can't get through as well.

 

[etherealism]

100% down for mine. Serangoon. I host some critical stuff at home.

release ip and renew? i'm at serangoon too, and i'm up.

 

[kohcolin]

release ip and renew? i'm at serangoon too, and i'm up.

Are you on FreedomVPN as well?

 

[vannie]

Cannot access forum fr VQ again. Juz now after wan ip is up can access...

 

[chocoblitz]

Guys, in the mean time use a VPN like Zenmate extension for chrome to surf international sites or watch twitch.tv

 

[BuShuang]

Thought my pc hv problem after just updating the mobo bios... lol

 

[Frankz]

Vq down? Z

 

[etherealism]

Are you on FreedomVPN as well?

oh i'm not using freedom vpn haha

 

[thsnco]

What is going on? 30mins ago system down, now connection is back up but my media player cannot access all my usual shows and torrent downloading is extremely slow!

 

[BiG_FisH]

Can't load Google at Bishan

 

[kohcolin]

oh i'm not using freedom vpn haha

Think FreedomVPN DNS got problem. I access my service from my phone on 4G but my network can't communicate out haha.can't surf net etc. Changing to google DNS works fine. VQ please look into your FreedomVPN DNS

 

[salmonella]

If you're on FreedomVPN, temporarily change your DNS server to 132.147.113.3 so that at least regular Internet works again.

 

[antiochguy]

Ayer Rajah still down?? I am at Bukit Timah. Wired connect show that I have internet connection but unable to connect.

 

[etherealism]

all those facing issues, can change to google dns temporarily.. should work
ip is : 8.8.8.8 and 8.8.4.4

 

[Ghostrider333]

If you're on FreedomVPN, temporarily change your DNS server to 132.147.113.3 so that at least regular Internet works again.

Thanks! At least I can still surf except without VPN.

 

[andr3wyong]

Engineers are checking the DNS network. Thanks everyone who reported it.

For those who know how, you can manually set DNS to 132.147.113.3 and 132.147.114.3, or Google DNS @ 8.8.8.8 and 8.8.4.4

Updates to come

 

[mistraele]

Thanks! At least I can still surf except without VPN.

How to change!

 

[vannie]

all those facing issues, can change to google dns temporarily.. should work
ip is : 8.8.8.8 and 8.8.4.4

This only works for some sites.
When connecting to most sites outside singapore,mainly china sites, having problem to load the page.

 

[Bright]

The vq tel helpline is not working, vq internet in yishun is also down
I'm on vq freedomVPN

partial outage on my side..only some websites inaccessible

 

[miketkf]

VQ's ISP is down at Woodlands for 30mins. I had to reset the router to get it to work after 30mins.