Hi Johnny,
I am looking to subscribe to a Fibre broadband plan and video streaming is my main consideration for the RSP that I would want to sign up with.
I heard some good things about MyRepublic streaming PPTV content but at the same time, I read a lot about customer service issues and frequent downtime for internet. This is really my the other concern that worries me.
I understand that downtime do happen on and off and it is not exclusively to MyRepublic. I am more concern about the help when things like this happened and we can't get any help. Would you please advice me how should I go about rectifying the problem? If the downtime go into days, what kind of compensation would MyRepublic be offering if any?
I really don't mind giving MyRepublic a try and even provide positive feedback if the experience is good. Like what I said, I understand it will not be perfect, but problem must be rectified with minimal delay when happened.
I have also read reviews that mentioned technician missed/delayed the scheduled appointment and we would have to arrange another day to do it. Honestly, thinking from customer's point of view, is it a fair arrangement? I would also like to hear what's the company's stand when things like this happened.
I know I have brought up some difficult queries, but because we are looking at a 2-years contract. I don't wish to lock in 2 years for something that we can't use smoothly most of the time. If you do have a reliable salesman to recommend, feel free to let me know. I will contact this person if I decide to sign up with MyRepublic.
Thanks and hope to hear from you soon.
I am looking to subscribe to a Fibre broadband plan and video streaming is my main consideration for the RSP that I would want to sign up with.
I heard some good things about MyRepublic streaming PPTV content but at the same time, I read a lot about customer service issues and frequent downtime for internet. This is really my the other concern that worries me.
I understand that downtime do happen on and off and it is not exclusively to MyRepublic. I am more concern about the help when things like this happened and we can't get any help. Would you please advice me how should I go about rectifying the problem? If the downtime go into days, what kind of compensation would MyRepublic be offering if any?
I really don't mind giving MyRepublic a try and even provide positive feedback if the experience is good. Like what I said, I understand it will not be perfect, but problem must be rectified with minimal delay when happened.
I have also read reviews that mentioned technician missed/delayed the scheduled appointment and we would have to arrange another day to do it. Honestly, thinking from customer's point of view, is it a fair arrangement? I would also like to hear what's the company's stand when things like this happened.
I know I have brought up some difficult queries, but because we are looking at a 2-years contract. I don't wish to lock in 2 years for something that we can't use smoothly most of the time. If you do have a reliable salesman to recommend, feel free to let me know. I will contact this person if I decide to sign up with MyRepublic.
Thanks and hope to hear from you soon.
