M1 FIBRE BROADBAND DISCUSSION

[Henry Ng]

Well, you forgot to mention that it's chargeable affair if is no fault on M1 part.

He can always make some noise and request the tech to change the ONT and ask the tech for waive. This is first time and just want to be sure. Not hard to ask for waive unless he always asking them to come and actually no problem. One or two time not a problem. I even change ONT once.

 

[mrsun18]

@eyz

The M1 typical download speed for 1 Gbps plan is 624.3 – 805.4. You may wish to refer to M1 website to understand how they measure the speed.

 

[addicted-addiction]

Can't help if you don't understand the meaning of "giving example".

Anyway, there is no issue loading pics from this URL: https://instagram.com/explore/tags/綜藝玩很大/

Also no issue in loading pics from PM Lee FB page.

Note: I am just giving an example as I don't use FB or Instagram

not working on my end either. cant give you an example. simply not loading homepage. web on desktop or mobile app.

your link wouldnt load the pictures either.

200mbps / bedok area

 

[Henry Ng]

The Pinoy technical assistant said my i3 was the problem. she said if i upgrade to i5, i'll get download speed around 600-700 and i7 will get me 700-800 download speed.

i think i'll just change to another technical officer when she gets back to me in a week time.

For home user, they can re-provision and do some work from their backend to resolve the issue. If still not resolved, the most they can do is change ONT.

 

[albertlee]

He can always make some noise and request the tech to change the ONT and ask the tech for waive. This is first time and just want to be sure. Not hard to ask for waive unless he always asking them to come and actually no problem. One or two time not a problem. I even change ONT once.

Oh, I almost forgotten you're the "CEO" so surely no problem one unlike common people like us mah.

 

[eyz]

@albert @henry, thanks for the replies.

i'll try to hook up a different machine and test the speed again. my spare core 2 duo machine has gigabit ethernet port, will try to the test and see how it goes. it has a fresh win 8 installation.

if it still fails, i'll try to talk them to send a technician down to check.

@sun, i do get 300-400 download speed at times.

 

[Henry Ng]

Oh, I almost forgotten you're the "CEO" so surely no problem one unlike common people like us mah.

I request for change of ONT due to disconnection whenever my ip change. They change and left immediately and never ask for payment at all. I think can use first time do not know as a reason if they charge for such service.

 

[kendoarts]

Instagram can't load any pics at all. Facebook, partial, some pics can't load

I have the same problem as well. Can't load instagram and partial pics in FB on Fibre Broadband. Anyone managed to resolve this issue?

Sent from using GAGT

 

[Ah-Pin-Kor]

Instagram can't load any pics at all. Facebook, partial, some pics can't load

I have the same problem as well. Can't load instagram and partial pics in FB on Fibre Broadband. Anyone managed to resolve this issue?

Try disabling IPV6.

 

[xtwis7]

Try disabling IPV6.

Mine was disabled and it didn't work also. Saw their facebook got a few customers experiencing the same problem.

Which router are you all using ah?

 

[Javascript]

Mine was disabled and it didn't work also. Saw their facebook got a few customers experiencing the same problem.

Which router are you all using ah?

Hi, I'm on RT-AC56S. Has anyone called Tech Support?

 

[kendoarts]

Mine was disabled and it didn't work also. Saw their facebook got a few customers experiencing the same problem.

Which router are you all using ah?

Hi, I'm on RT-AC56S. Has anyone called Tech Support?

Mine was disabled too. I using Asus RC-AT68. I restart all router and modem to no avail too.

Sent from using GAGT

 

[ngbc]

Instagram can't load any pics at all. Facebook, partial, some pics can't load

not working on my end either. cant give you an example. simply not loading homepage. web on desktop or mobile app.

your link wouldnt load the pictures either.

200mbps / bedok area

I have the same problem as well. Can't load instagram and partial pics in FB on Fibre Broadband. Anyone managed to resolve this issue?

Sent from using GAGT

Mine was disabled and it didn't work also. Saw their facebook got a few customers experiencing the same problem.

Which router are you all using ah?

Just notified that yestersday night around 10pm to midnight -- facebook some photo can't load...

But after changing primary DNS to 8.8.8.8, facebook load very quicky... don't know is it because M1 DNS server overload or what...

 

[steven168z]

Just notified that yestersday night around 10pm to midnight -- facebook some photo can't load...

But after changing primary DNS to 8.8.8.8, facebook load very quicky... don't know is it because M1 DNS server overload or what...

i will never use isp dns

use opendns or google dns

OpenDNS IP Addresses
208.67.222.222
208.67.220.220
https://www.opendns.com/home-internet-security/opendns-ip-addresses/

Google IP Addresses
8.8.8.8
8.8.4.4
https://developers.google.com/speed/public-dns/?hl=en

 

[Henry Ng]

Just notified that yestersday night around 10pm to midnight -- facebook some photo can't load...

But after changing primary DNS to 8.8.8.8, facebook load very quicky... don't know is it because M1 DNS server overload or what...

Sometime their DNS not working properly and this is not the first time.

 

[steven168z]

opendns never fail me.. use them for years...

opendns seem to have local server.
ping their ip and respond less than 10ms

even singtel dns fail

 

[phayze]

Possible that the hdd has slow write speed and thus affect the download speed?

The Pinoy technical assistant said my i3 was the problem. she said if i upgrade to i5, i'll get download speed around 600-700 and i7 will get me 700-800 download speed.

i think i'll just change to another technical officer when she gets back to me in a week time.

 

[Henry Ng]

Possible that the hdd has slow write speed and thus affect the download speed?

Most com will depend on the RAM first and TS already has 8gb. Do not need to guess as isp will be able to settle it. The most change ONT and reprovision again.

 

[Hive]

I going to sign up M1 home broadband. But thinking should I get AC56S Asus router for $5 extra per month as after 20 months can recontract or pay more get AC68U for my HDB 4A room flat at M1 Shop for S$39 1GB plan? Compare to VQ what the diff? Cos I moving house end of the year and old house they want normal net do not want to pay a premium price.

 

[xllms]

Hi everyone,
I have just gotten my M1 1Gbps ($39/mth) up and is using the ASUS RT-AC87U. The speed I am getting is rather slow. Using the 2.4GHz band, the download speed hardly goes beyond 50Mbps, while the 5GHz band will hit max. at around 115Mbps. Uploading speed hits slightly above 210Mbps. These speeds appear too slow. Is there something wrong with my broadband or are there any settings to be done?
Thank you.

xllms