I got my first taste of Singtel's state of support and now I understand why there have been so many complaints. Been with them a long time and was shock this time around.
I work from home and have some important project work to finish and transmit by today. And this is not something I can put on disk and bring physically. Even If I can get a plane ticket, I will not get there in time.
I lost internet connection at about 1:10am. I thought it was the normal maintanance so I waited a while, no change. I rebooted the router, no go. I power cycle ONT and router in proper sequence twice, no go.
So I called 1688. Tried troubleshoot with the staff but cannot get internet back. Earliest support appt is tomorrow, 13-Jan. I can't wait. A while later, I called 1688 again. This time I spent more than 1-1/2 hour on phone. They can see my router, they can see my iPhone and other devices/PCs connected to the router. I did Windows network diagnostic and it said some DNS problem. Chrome also say DNS problem. I tired Google DNS server, no help. We tried everything for more then 1-1/2 hours. I power cycle, he reboot, still no internet. He said he will put up my request for today's tech support appointment, say someone will call me 8:30am.
I made a request to see if it help in the meantime - to recreate my profile. Declined said they cannot do it at their level at that time. Can only do during work hours. OK I understand.
Things I have tried. Connect to routers via wifi and via direct lan cable. Tired 5 computers and 3 handphones. All connected but no internet. On the computers I can see they get proper IP address from router. On router, I can see them connected.
No one called at 8:30am so I called. Said will escalate. Then someone called, same story no apt today, earliest is tomorrow. So in a very pissed state I called billing to ask them to put me to local Singapore support, not those 1688. Spoke to the same guy I spoke to at 8:30am. Same old song all over again - have already escalated, all supervisors are on the line. Which then make me realised I have been put on the 1688 call centre loop. Sh!t!!!
Another request to recreate my profile while we wait also declined. Cannot do at their level. Hey! now is daytime working hour!
My guess is they will play delaying tactics whole of today. Meantime I will miss my deadline. Sure I can try go somewhere with internet, but how to lugged my computers or transfer all my stuff not missing any? My office is at home.
I work from home and have some important project work to finish and transmit by today. And this is not something I can put on disk and bring physically. Even If I can get a plane ticket, I will not get there in time.
I lost internet connection at about 1:10am. I thought it was the normal maintanance so I waited a while, no change. I rebooted the router, no go. I power cycle ONT and router in proper sequence twice, no go.
So I called 1688. Tried troubleshoot with the staff but cannot get internet back. Earliest support appt is tomorrow, 13-Jan. I can't wait. A while later, I called 1688 again. This time I spent more than 1-1/2 hour on phone. They can see my router, they can see my iPhone and other devices/PCs connected to the router. I did Windows network diagnostic and it said some DNS problem. Chrome also say DNS problem. I tired Google DNS server, no help. We tried everything for more then 1-1/2 hours. I power cycle, he reboot, still no internet. He said he will put up my request for today's tech support appointment, say someone will call me 8:30am.
I made a request to see if it help in the meantime - to recreate my profile. Declined said they cannot do it at their level at that time. Can only do during work hours. OK I understand.
Things I have tried. Connect to routers via wifi and via direct lan cable. Tired 5 computers and 3 handphones. All connected but no internet. On the computers I can see they get proper IP address from router. On router, I can see them connected.
No one called at 8:30am so I called. Said will escalate. Then someone called, same story no apt today, earliest is tomorrow. So in a very pissed state I called billing to ask them to put me to local Singapore support, not those 1688. Spoke to the same guy I spoke to at 8:30am. Same old song all over again - have already escalated, all supervisors are on the line. Which then make me realised I have been put on the 1688 call centre loop. Sh!t!!!
Another request to recreate my profile while we wait also declined. Cannot do at their level. Hey! now is daytime working hour!
My guess is they will play delaying tactics whole of today. Meantime I will miss my deadline. Sure I can try go somewhere with internet, but how to lugged my computers or transfer all my stuff not missing any? My office is at home.
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