SINGTEL Fiber Broadband Tech Support downgraded to 16hr daily

[llau99]

Singnet Broadband technical support had been downgraded to only 8am - 12am , I can't afford down time after midnight although I don't need that often. It will be extremely stressful should you need that and it just happened to go down and you are helpless . Starhub and M1 still on 24 hours at this point , for home internet.

 

[ussr_1991]

Singnet Broadband technical support had been downgraded to only 8am - 12am , I can't afford down time after midnight although I don't need that often. It will be extremely stressful should you need that and it just happened to go down and you are helpless . Starhub and M1 still on 24 hours at this point , for home internet.

And they charge a premium for not being symmetrical plan and $10 more expensive than M1 (During contract)....

 

[llau99]

I am not a gamer but I need internet connectivity after midnight some times to work. And one of my friend who is existing singtel fiber broadband subscriber, experience lost of connection after midnight no less than 3 times for past 1 year . And almost in all incidents so far the problems were resolved by a remote reset (by Singtel) . I seriously think this is unacceptable to have a downgrade of services time and level as the home internet connection is just as important as businesses , because there is growing number of people who need internet to work over time from home.

 

[renfred89]

I am not a gamer but I need internet connectivity after midnight some times to work. And one of my friend who is existing singtel fiber broadband subscriber, experience lost of connection after midnight no less than 3 times for past 1 year . And almost in all incidents so far the problems were resolved by a remote reset (by Singtel) . I seriously think this is unacceptable to have a downgrade of services time and level as the home internet connection is just as important as businesses , because there is growing number of people who need internet to work over time from home.

there is not much infrastructural technical difficulties. Most of the time, it is the router itself which requires a reboot or sometimes due to heavy data traffic, it reboot itself.

Why do you need technical support at midnight?

 

[whaleshark87]

I am not a gamer but I need internet connectivity after midnight some times to work. And one of my friend who is existing singtel fiber broadband subscriber, experience lost of connection after midnight no less than 3 times for past 1 year . And almost in all incidents so far the problems were resolved by a remote reset (by Singtel) . I seriously think this is unacceptable to have a downgrade of services time and level as the home internet connection is just as important as businesses , because there is growing number of people who need internet to work over time from home.

I have 0 downtime for the past 1 year. If internet has some issue, normally rebooting the equipments will solve it. Btw, M1 and starhub support is also not 24 hours. Is just a matter of someone answering the phone only. Singtel has stopped 24 hours tech support for don't know how long already.

 

[congyuan]

I have 0 downtime for the past 1 year. If internet has some issue, normally rebooting the equipments will solve it. Btw, M1 and starhub support is also not 24 hours. Is just a matter of someone answering the phone only. Singtel has stopped 24 hours tech support for don't know how long already.

I have at least 2 times of disconnection for Singtel Fibre at 3AM during this year. Some times the disconnection lasted for a few hours. How I know? I have a home server connecting to VOIP services, and the log shows DNS resovle error. I happened to woke up in the middle of night and saw my SIP phone flashing red. Checked internet and found it was down.

 

[whaleshark87]

I have at least 2 times of disconnection for Singtel Fibre at 3AM during this year. Some times the disconnection lasted for a few hours. How I know? I have a home server connecting to VOIP services, and the log shows DNS resovle error. I happened to woke up in the middle of night and saw my SIP phone flashing red. Checked internet and found it was down.

Well.. I guess is depends on where your exchange is.

 

[darkmatt]

for residential customers only.

get the tech support number for business customers and call them.

business side definately have 24 hour support

 

[liangtam]

Have you check the disconnection is not due to maintenance period instead?
Besides, you talk or scream to CS, they also cannot do anything.

 

[LemonT]

I thought Singnet CS is all along till 12am?

 

[ussr_1991]

And just a note from one of the (only) Singapore Cloud Storage Provider:

https://www.freenet.sg/#fn5


Surprisingly, they do not support Singtel and indirectly saying, Singtel is not capable to handle high Internet bandwidth consumption and large data transfer.

 

[liangtam]

And just a note from one of the (only) Singapore Cloud Storage Provider:

https://www.freenet.sg/#fn5


Surprisingly, they do not support Singtel and indirectly saying, Singtel is not capable to handle high Internet bandwidth consumption and large data transfer.

No it does not.
It just cost money for Newmedia(and NOT singtel) only.

 

[ussr_1991]

No it does not.
It just cost money for Newmedia(and NOT singtel) only.

Hmm..... That explains Singtel charges way more than Newmedia is willing to accept which is back to what I feel that Singtel is more of a hype with overpriced products and yet don't feel the quality up there for the extra cost......

 

[liangtam]

Hmm..... That explains Singtel charges way more than Newmedia is willing to accept which is back to what I feel that Singtel is more of a hype with overpriced products and yet don't feel the quality up there for the extra cost......

Why does this sounds like a personal vendetta?

In the first place, that is a free complimentary service from Newmedia and not an objective of the company. If they have to, they will dedicate bandwidth to the paying webhosting customer first. "Expensive" does not equate to any of the claims. Simply put, what you're writing are not reasons.

Now, on the other hand, one can also say that Newmedia hates NTT, PacNet, SingTel, Zone Telecom etc because it is a personal vendetta too. Now this sounds more correct instead.(But, Of course we know it is not)

 

[ussr_1991]

Why does this sounds like a personal vendetta?

In the first place, that is a free complimentary service from Newmedia and not an objective of the company. If they have to, they will dedicate bandwidth to the paying webhosting customer first. "Expensive" does not equate to any of the claims. Simply put, what you're writing are not reasons.

Now, on the other hand, one can also say that Newmedia hates NTT, PacNet, SingTel, Zone Telecom etc because it is a personal vendetta too. Now this sounds more correct instead.(But, Of course we know it is not)

What am I trying to do is to infer what is available and Singnet is definitely owns a lion share of the market. Hence it is really makes one cannot understand why the site left out Singtel.


Addon:

The webowner mentioned that the ISP can have such connection for free and what does this imply? Did one actually noticed that Singtel gives 10GB of storage space to share while any other ISP don't. Because Singtel users are shortchanged with 90GB of free space, even though some people might not use any at all.

I don't understand why local government does not support local enterprise in this sense and consider the fact that Singtel / Starhub last time used to cap international bandwidth from fiber, you know who is better....

 

[bazingaman]

Well, let's say I started a new service and hosted my "content" in a cheap datacentre-XYZ. M1, SH, connected to "XYZ". But when singtel tried, the "XYZ" asks singtel to give free access to singtel datacentre or pay 'high price' because more traffic from singtel.

Now from signtel point it is going to lose money and doesnt make sense.

This doesnt mean signtel is trying to steal money. if a person is not happy, and wants a service from XYZ, then there are options too. or accept the speed it can provide.

 

[negativzero]

What am I trying to do is to infer what is available and Singnet is definitely owns a lion share of the market. Hence it is really makes one cannot understand why the site left out Singtel.


Addon:

The webowner mentioned that the ISP can have such connection for free and what does this imply? Did one actually noticed that Singtel gives 10GB of storage space to share while any other ISP don't. Because Singtel users are shortchanged with 90GB of free space, even though some people might not use any at all.

I don't understand why local government does not support local enterprise in this sense and consider the fact that Singtel / Starhub last time used to cap international bandwidth from fiber, you know who is better....

Not trying to take sides here, but do take note,majority of internet traffic in Singapore is used by SingTel. NewMediaExpress is also preventing SingTel users from using their cloud service because if they allowed them to, it will cripple their network. They could possibly be doing this to protect their network from overload. What will NME customers say if their network was taken down because of high traffic volume consumed by free users???

Not saying your POV is wrong, but there is more to the truth than that

 

[ussr_1991]

Well, let's say I started a new service and hosted my "content" in a cheap datacentre-XYZ. M1, SH, connected to "XYZ". But when singtel tried, the "XYZ" asks singtel to give free access to singtel datacentre or pay 'high price' because more traffic from singtel.

Now from signtel point it is going to lose money and doesnt make sense.

This doesnt mean signtel is trying to steal money. if a person is not happy, and wants a service from XYZ, then there are options too. or accept the speed it can provide.

So Starhub subscriber not a lot? Lol? That aside, unless Singtel's offering is 100GB, then I took no issue from this. But the difference is if one use this free service, they get 100GB when they use other ISP (NTT, PacNet no Fiber service so don't say) and Singtel gives 10GB using their own data centers. 90GB is a lot difference and all same - free!

That is little detail I go for and find that, Singapore government don't support local SMEs which is quite odd. If Singtel is supported and the web page itself looks better, I suppose a lot of stuffs no need to use Dropbox or 4Shared.com etc when the stuffs are hosted overseas, and therefore saving bandwidth.

I just don't understand why people like to think I am lying, maybe misunderstanding is true and I also don't see much positive point from Singtel.

 

[ohmygod1986]

Got this type of thing one wo ...

Anyway dun think most user use much at all ...

 

[ussr_1991]

Not trying to take sides here, but do take note,majority of internet traffic in Singapore is used by SingTel. NewMediaExpress is also preventing SingTel users from using their cloud service because if they allowed them to, it will cripple their network. They could possibly be doing this to protect their network from overload. What will NME customers say if their network was taken down because of high traffic volume consumed by free users???

Not saying your POV is wrong, but there is more to the truth than that

If what you said is really the truth, I will accept it since it will be a shock to consumer who found out this for years later subscribing from Singtel, and therefore, being aggressive in the forum to show the things that ST has shortchanged all the while despite not working for any company here.

Anyway, I had some trouble looking for free space to backup my stuffs since I had used about half of the 4Shared.com account and Dropbox free for 2GB is a little less in long term usage sense. There are other cloud sharing / backup options though, but nothing beats storing locally. I myself not too sure back in the Mio Home Plan got such 10GB stuffs or not.....