by right must exchange pass but i think the guard is skiving. when i went there, i don't see anyone in the guard post.
Who is skiving?
I informed the guard at guard house I am collecting voucher. He asked me to walk into the building, there is a glass window, get the pass there. I passed by, that glass window was closed.
I walked to building main reception told them I am collecting voucher. She asked me for something ( I forgot), I told them I have the person's name and contact. She told me to call the person, no need exchange pass.
I called, she came down. She told me she need to photocopy IC, no problem, she use her handphone to take picture of my IC.
To me, that is better customer service. No additional work for the reception staff, no troubles to the customer, only make the staff upstairs to come down to meet the customer. She want us to exchange pass so she don't have to come down and can use the photocopy machine to make copies of our IC. Why create work for others and inconvenience the customer?
