Anyone have any idea how the procedure to use CPFIS-SA works?
Went down to the local branch of 2 banks and e-mailed the investment department of the banks, no one had any idea how to utilise it.
What do you want to use it for? If you want to use it for a unit trust, you should NOT use a bank or any other "brick and mortar" establishment. You should be using a zero sales charge online platform such as DollarDex, POEMS, or Fundsupermart.
If you want to use it to buy a t-bill (that's maturing soon), then your experience is not uncommon since the average (or even above average) bank employee doesn't know how to take an order for a t-bill using cash, never mind CPFIS-SA funds. Which is why it's not my favorite approach since it's just too hard to find a bank employee who knows what he/she is doing for this maneuver. But if you get lucky, great.