Usually recontract is better. In some cases, you can also change your current bill plan to a higher-speed option.
Sometimes M1 may send you "free upgrade offer" earlier which may or may not be a good option, depending on the price you pay for the existing plan.
https://www.m1.com.sg/support/faq/all-topics/home-broadband/fibre-broadband
How can I check my re-contract eligibility for Home Broadband?
You can easily check your re-contract eligibility using My M1+ App.
- Open My M1+ app and sign in with your M1 ID.
- Select your Fibre service from your list of services.
- Go to the “Plans” tab and you will be able to view your re-contract options.
As an existing M1 Home Broadband customer, can I upgrade to a plan with higher speed?
Yes, you can upgrade your plan in two ways – re-contract or change your bill plan.
Re-contract:
If you are eligible, you can sign a new contract for a higher-speed plan. You can do this via M1 website or visit us at any M1 Shop.
Change of Bill Plan (CBP):
You can change your current bill plan to a higher-speed option via the
My M1+ app.
Useful tip:
To ensure a smooth process, please note the following rules when upgrading your bill plan through My M1+ app:
1. Upgrade Only:
You can only change to a higher-speed "Upgrade Plan" and not to a lower-tier plan or a "New/Recontract plan."
2. Plan Tier Limitations:
This service is available only within XGSPON plans. You
cannot change from a GPON plan (2.5Gbps or below) to an XGSPON plan.
3. ONT vs. ONR:
You cannot switch between an XGSPON ONT plan and an XGSPON ONR plan, or vice versa.
4. Highest Speed:
If you are on the highest speed plan available, you will not be able to upgrade further.
5. Contracts & Devices:
Your existing contract will continue, and any existing device installment contracts will remain in effect. No new devices will be issued.
6. Pricing:
Any existing discounts will end, and the new monthly recurring charge for the upgraded plan will apply.
