Yeah lo, I thought ASUS name smelly smelly, from rejecting RMA by any means to QC issues. Dunno why people still gong gong go buy their stuff.
2024:
https://www.pcmag.com/news/asus-apologizes-for-heavily-criticized-warranty-and-return-service
In Gamers Nexus’s case, the reviewers returned an
Asus ROG Ally handheld to repair its thumbstick. Asus then sent them a message saying the repair would be out of warranty since the broken part resulted from "customer-induced damage."
In addition, Asus said it wanted to repair a small dent in the handheld for $191, even though it wasn’t part of the repair request. If Gamers Nexus refused to pay, Asus' message implied that it might send the ROG Ally back, but in a disassembled state.
Last week, another consumer on Reddit also
highlighted a negative experience with Asus. After asking the company to fix a dent in their new RTX 4090 graphics card, Asus allegedly sent the buyer a quote for $3,728 in Canadian dollars, more than the $2,799 purchase price.
2023:
https://www.pcmag.com/news/after-backlash-asus-says-motherboard-warranty-will-cover-beta-bios
Last month, some consumers reported that AMD’s Ryzen 7000X3D chips can
overheat and damage the motherboards. AMD later blamed the problem on the SoC voltage on the processors reaching unsafe levels, with Asus also pointing fingers at the memory overclocking through the motherboard’s EXPO technology.
“The amount of voltage required varies between CPU samples. Some processors are more sensitive to overvoltage than others, and some are capable at running higher memory frequencies without needing as much voltage,” Asus said at the time.
To fix the problem, the company and other motherboard vendors
rolled out a BIOS update, which can essentially cap the SoC voltage to 1.3 volts. However, Gamers Nexus found that the update failed to restrict the SoC voltage. In addition, the fine print on the beta BIOS from the company noted: “Asus does not give any warranties, whether express or limited, as to the suitability, compatibility, or usability of the UEFI, its firmware or any of its content.”
On top of all this, a
few consumers affected by the Ryzen 7000X3D problems say Asus told them the company’s policies wouldn’t cover their motherboard warranty because it had been run with a beta BIOS or EXPO memory overclocking.