Was just surfing around and saw this comment about Sonos software.
I recently had two of my old, working speakers stop working after a firmware upgrade. Before the firmware update in February 2025, both Sonos Play:1 speakers were working fine without any issues. Then, I decided to fire up the Sonos app and saw there was a new firmware update. I went ahead and upgraded, and both speakers are now dead.
Usually, I just play music directly from Spotify, so I rarely upgrade the firmware(last done around DEC 2024). Anyway, back to the firmware issue: after the update, my left Play:1 started flashing orange and white and couldn’t work. Then, for no reason, the left Play:1 went into amp cramping. So, the right channel Play:1 was the only one working. I read online that a new software update had been released to fix this issue, so I tried upgrading again. Now, both speakers are flashing orange and white, and the amp cramping issue appears on both. Sonos support says this is a symptom of the amps failing.
Since they are older models, BLE (Bluetooth Low Energy) wasn’t built in. Therefore, when trying to add the speakers back to the Sonos V2 app, the app would play a short chime sound. The sound couldn’t work because of the amp cramping. The chime lasted only about 0.5 seconds and then stopped.
I reached out to Sonos support, and they told me both Play:1 amps had failed. Everything was working fine until the firmware upgrade. So, if you’re running older products, I’d recommend not upgrading the firmware. I’m unlikely to get another pair of Sonos speakers. They’re too reliant on software, and when there’s an issue, nobody can help. Now, I’m holding onto the two speakers, hoping a new firmware upgrade will somehow bring them back to life.
Lastly, the online support issued me a case number and suggested I call in for further support. However, the SG call center’s hours overlap with my working hours, which means I’d have to take a day off just to get in touch. It’s been over a month, and I still haven’t been able to find a time slot to speak with their support via phone. In the meantime, I’ve been using my Google speaker.