Claim from Finnair

[haze_1986]

Hi, does anyone have any experience with claiming with Finnair? I have been promised some compensation during one of the oversold flights in Europe but at that time to make the claim their office there was closed. They assured me that I can do the claim in Singapore through the local office but they told me they do not have the details. I have already logged a claim through the main website but is not getting a reply. What would be the most effective way in doing this?

EDIT:
Successfully claimed.

 

[fone]

They should have given you a voucher to say that you have been denied boarding, whether voluntarily or otherwise. This should be sufficient proof for your claim.

 

[haze_1986]

They should have given you a voucher to say that you have been denied boarding, whether voluntarily or otherwise. This should be sufficient proof for your claim.

Thanks for the info. Unfortunately they didn't at the first location, telling me that I can do it at my destination. I was too tired to argue at that moment. When I reached the destination, the Finnair counter was already closed. Anyway I have submitted a request from their main site, the SG office and also their Facebook page. We'll see how it goes.

 

[a1v1n_]

My friend had slow response through email and I suggested he go through Facebook. It wasn't solved immediately but there were response.

The problem is if I'm not wrong, those in charge of Facebook are not talking to people in customer service or complaints or whatever you call in. They needed the info, go check it out then get back to you.

But at least things moved faster going through Facebook.

Sent from GAGT Android App

 

[haze_1986]

My friend had slow response through email and I suggested he go through Facebook. It wasn't solved immediately but there were response.

The problem is if I'm not wrong, those in charge of Facebook are not talking to people in customer service or complaints or whatever you call in. They needed the info, go check it out then get back to you.

But at least things moved faster going through Facebook.

Sent from GAGT Android App

Yeap I posted on their facebook wall as well but haven't got a comment yet. They have replied to my email saying that they are currently investigating though. Will give them a week before asking for updates again. Thanks.